We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,221 reviews.
Poor service from City Link. Had to call numerous times because driver went to wrong address. Log listed as no parcels to collect.
05/10/10
Parcel Monkey service fine, City Link tried delivering to wrong address twice and customer service phone lines extremely poor.
05/10/10
N/A
05/10/10
You did exactly what it said on the tin!!!! Thank you. I will come again.
05/10/10
No comment left by this customer.
05/10/10
Quick and efficient website, but would like to see an 'add address' to address book feature when creating orders, not outside.
05/10/10
speed up the shipping labels
05/10/10
excellent contact, prompt response and collection. incredible fast delivery to the customer. will back shortly. cheers
05/10/10
No comment left by this customer.
05/10/10
Great Service, Easy to Use and Fantastic Value!
05/10/10
No comment left by this customer.
05/10/10
Very good service
05/10/10
No comment left by this customer.
05/10/10
Hi, Your website merged my customer address with the pickup address for this order. DialAFlight M20 3YH is not a valid address.
05/10/10
Our Response: Please ensure you double check the addresses you enter before proceeding with an order.
No comment left by this customer.
05/10/10
excellent work
05/10/10
No comment left by this customer.
05/10/10
I am completely impressed by the service offered,fast and easy to use with excellent courier service and options.
04/10/10
Your service has been good every time, with one exception when my parcel was not collected
04/10/10
No comment left by this customer.
04/10/10
Excellent service - low price!
04/10/10
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
Service is very good driver tony is very helpful and efficient , still takes along time to enter consignments, need discount for good custom
04/10/10
every time i use parcel monkey it gets better. the 2 delivery guys that collect from me are great
04/10/10
failed to collect on two seperate occasions, resulting in loss of money to myself having to refund customer-won't use your company again.
04/10/10
WOULD BE BETTER IF YOU HAD A PHONE LINE!
04/10/10
Easy and went smoothly Thanks
04/10/10
All went well - thank you
04/10/10
Great Service I Have Already Recommended Parcel Monkey To A Friend!!!!!!!
04/10/10
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
Good delivery
04/10/10
This package was picked up on the day it supposed to, and delivered on the day it was supposed to be delivered! (unlike previously!)
04/10/10
No comment left by this customer.
04/10/10
No comment left by this customer.
04/10/10
Waited in all day for the courier and he did not turn up. This was the second time in a week this
04/10/10
Easy to use, no problem, very cheep, pick up when said would. No probs at all
04/10/10
Your service is brilliant
04/10/10
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