We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Everything is good and easy to use, a user friendly quoting and buying option perfect
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Great service never let me down. though a note to the driver would be a good idea. for directions or pickup details
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Well satisfied.
24/09/10
Straight forward to use service and a very good price
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Booking system good - collection service good (drivers very pleasant) 1 claim for damage rejected- - in process of appealing to Head Office
24/09/10
I have had many non collection issues that have never been resolved to my satisfction. Customer Service is shockingly slow and inadequate
24/09/10
the service delivered by citylink is nothing short of outstanding
24/09/10
Reliable and efficient
24/09/10
Collected at time specified and delivered next day, what more can you ask for!! Best price on the web too
24/09/10
Thanks for your comments - we do indeed have the best prices you'll find!
No comment left by this customer.
24/09/10
Sometimes it would be helpful to have a phone number when the courier causes problems, otherwise I'm very pleased with your service.
24/09/10
great
24/09/10
No comment left by this customer.
24/09/10
Great service but a receipt upon collection of item would be good.
24/09/10
PROMPT COLLECTION AND DELIVERY EVEN AFTER HAVING TO RE BOOK IT AS I PUT THE WRONG COLLECTION ADDRESS ON THE FIRST TIME-GREAT SERVICE 5*
24/09/10
great online service
24/09/10
under the new system it is not easy to find 'my orders' to print invoice and shipping labels, site looks good
24/09/10
Thanks for the helpful feedback! We'll be updating the website later this week.
a phone number to contact customer sevice would help
24/09/10
hi yet again first class service the city link driver a credit to yous he even carrys all boxes for you i will contiue using you daily
24/09/10
great sevice at a great price. thank you
24/09/10
No comment left by this customer.
24/09/10
Pricing between 0-2KG would be nice with the £5.85 for anything over 2KG, 2-3 day delivery would be fine if cost good, [email protected]
24/09/10
Excellent Delivery Service Via CityLink.No Problems So Far.Will Recomend This Service.
24/09/10
terrible very poor service i have now cancelled the collection and have lost my sale of an item as the custemer wasnt happy with all this ha
24/09/10
Straightforward booking, Reliable uplift, Parcels delivered within timescale,No mistakes
24/09/10
Prompt service AAA+++
24/09/10
Excellent, easy to use service. On time and very good value for money. Thanks Parcel Monkey.
24/09/10
No comment left by this customer.
24/09/10
im still waiting for a refund for a no show....... plus my parcel was stolen from its safe place that only the drive knew of.
24/09/10
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