We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
Excellent reasonably priced service. Just took many many hours for the address label to be available for printing
27/09/10
No comment left by this customer.
27/09/10
good as always, thanks.
27/09/10
No comment left by this customer.
27/09/10
EASY TO BOOK ,PARCELS ALWAYS PICKED UP . VERY GOOD SERVICE
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
Excellent service,
27/09/10
good
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
great service, pleasant reliable pick-up staff
27/09/10
No comment left by this customer.
27/09/10
great service, pleasant reliable pick-up staff
27/09/10
No comment left by this customer.
27/09/10
NOT VERY HELPFUL AT ALL, ALTHOUGH I BELIEVE THE PROBLEM INITIALLY WAS TECHNICAL IS NOW HUMAN, SERIOUSLY CONSIDERING CHANGING COURIERS
27/09/10
No comment left by this customer.
27/09/10
Website is very easy to use, very clear and simple. Time slots are a good improvement, prices very good. I will continue to use.
27/09/10
No comment left by this customer.
27/09/10
Option for collect time offered. Asked for after 2pm but driver arrived at 9am. Had to rebook as not in. Why offer preference?
27/09/10
Our Response: Sorry to hear it wasn't possible to meet the window this time. As stated, it's only a preferred collection window - in the majority of cases it's possible but the nature of vehicle routing means it can't always be done.
You advertise credit card payment & only take for international parcels. Had to setup paypal. Bit poor really
27/09/10
Excellent service 4 days from pickup in the UK to Australia .
27/09/10
I never get any feedback from your account department regarding my refund of my cancelled order!!!!
27/09/10
No comment left by this customer.
27/09/10
City link delivered my parcel in 48 hours, not next day as I had paid for.
27/09/10
simply the best!
27/09/10
courier followed instructions.
26/09/10
No comment left by this customer.
26/09/10
No comment left by this customer.
26/09/10
great thanks alot, website alot better now and easy to use
26/09/10
Very good service. I changed from another on-line delivery provider to PM and never went back to them!
26/09/10
No comment left by this customer.
26/09/10
Great! No problems whatsoever!
26/09/10
Fast service, more insurtance though
26/09/10
A standard delivery service with a bit more insurance built in would be good.
26/09/10
Very happy with service - thank you.
26/09/10
Very good speedy but you should do cheaper prices internationally & on saturday collection overall very good with service
26/09/10
No comment left by this customer.
26/09/10
Would be great if you could access orders monthly as it takes for ever to load the order page when you have so many on it. Thanks!
26/09/10
Thank you for placing so many orders! We'll be updating 'my account' this week to improve this area.
No comment left by this customer.
26/09/10
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