We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
As always ParcelMonkeys information was comprehensive and accurate, giving a clear opportunity to find the right service to send parcels abroad.
25/02/25 by Customer
very easy and efficient
25/02/25 by Karen Kroese
Although the parcel was delivered promptly I was disappointed that the price i was quoted was increased. I expected that the price quoted would be the price I would pay. It was not clear that parcel monkey could change the price and take the extra payment without notification
25/02/25 by customer
Booked the pick up and delivery back to myself , very easy to do and a very competitive price great service
25/02/25 by Ian Davies
Prices very competitive & website easy to use.
25/02/25 by Chris
Very poor service take your money and are very unhelpful when dealing with issues. I sent a package to Ireland with very low value filled all the required paperwork and now the company they sent parcel with is demanding tax to be paid even though there is nothing due as it is way below the tax payable threshold. They are now holding my parcel to ransom until it’s paid !! Please avoid this company very poor service. If I could give them a zero I would.
25/02/25 by aine
Excellent service. Parcel delivered in 2 days. I appreciate being able to address the parcel at home and, with the QR code, print the label at the Evri collection point. Perfect for me an old lady of 85 years!
25/02/25 by RuthAnderson
Delivered early excellent
25/02/25 by Chas Mahay
I sent a parcel on 24 Jan, expecting reliable service. Instead, my parcel has been missing for over a month, and they have failed to provide any clear updates or resolution. I had to chase them repeatedly for updates, and they kept giving vague responses. They cannot locate my parcel but refuse to compensate me properly. Despite their own policy stating minimum £50 compensation for lost items, they are making excuses instead of processing my claim. This is completely unacceptable and unprofessional. If they cannot guarantee delivery, they should not be in business. I strongly advise against using this courier unless you want to risk losing your package and your money. ????
25/02/25 by Martina Guedelian
Really poor didnt turn up to collect parcel after paying 27.00
25/02/25 by Andre Tanner
Very easy to book and the best price.
25/02/25 by manvinder
This company are useless to fault, and this complaint has been going on since before Christmas 2024. After paying the money to have 4 parcels delivered before Christmas and then promised a collection date and rough time, I duly wrapped the parcels securely. 1 to Cambridge, 1 to Southampton 1 for Wiltshire and the last one to Bristol. Day of.collection, I was told no labels would need printing as the driver would bring them etc so waited in all day... No courier, and worse no information as to why so I sent a message through their system. Then was required to put in all the details of the consignment etc, so that they could find the delivery etc. Apparently their own consignment number does nothing until the parcels have been collected... I was told, in 2days. Sweating a bit as Christmas was coming up and obviously I want them there before the special day.. hurrah the courier turns up, has no labels, and uses the excuse, "I left them back at the yard, but will head back now and sort it all out... He also said that he could not leave a receipt for the parcels because it was company policy not to do so... Then mysteriously they all went missing a total of just over £350. Apparently lost and unable to be traced. No explaining from at all. After wrangling back and forth for almost 3months was told they had no record of the entire consignment. So I sent a copy of the debit card payment, and that apparently means nothing . If you want advice steer clear of these altogether. When things go wrong, which I except can happen you at least would expect to be treated like a customer not a cash machine.. no refund no compensation either.and what makes it worse, at the time of booking I had paid for insurance incase the parcels did get lost.
25/02/25 by Richard Edwards
Amazing service … and quick delivery
24/02/25 by Oana Meakin
Always easy website to use for bookings
24/02/25 by no name
Great experience
24/02/25 by PJ
Its always a brilliant service.
24/02/25 by Barry
Parcelforce didnt arrive. They say they did. But they didnt. Never again.
24/02/25 by Chris May
It was great as normal,would not use anybody else’s xx
24/02/25 by colin
Website is easy to navigate and use, easy drop off, very fast delivery any delays are usually weather related, very impressed!
24/02/25 by CG
I can’t really comment as yet as my parcel has not been delivered. It has been sitting in customs since 18th. Parcelmonkey have been pretty good so far and have responded to my emails.
24/02/25 by Mrs Manjit Kaur Ahluwalia
Postage to New Zealand in 5 days
24/02/25 by Mrs T
Easy to use. Excellent and reliable service.
24/02/25 by Nadine Llewellyn-Blakemore
Super great service and not too difficult to use.
24/02/25 by Mrs S Warraich
Item took forever to arrive and PM couldnt explain why, delivery tracking data was so out of date!
24/02/25 by Mr D Cooper
great price and smooth service.
23/02/25 by Customer
Collected at specified time, delivered next day as promised. Quick easy efficient service.
23/02/25 by Martin Brown
Since I havent heard from the buyer I am assuming all went well his end.
Easy to buy and print postage and then to take the parcel for collection.
23/02/25 by Kathleen
Dropped off Saturday lunchtime, delivered Monday afternoon. Great service, thank you!
23/02/25 by Patrick McCormick
Quick service; prompt collection of the parcel from the sender; good tracking support.
22/02/25 by Claudia C.
The website was easy to navigate and my parcels arrived on time in perfect condition.
22/02/25 by Valma Muir
You always deliver the parcel to my daughter in China on time. The pro formas and print outs are excellent.
22/02/25 by Anne
Parcel arrived at its destination ok, but only after the driver arrived to collect the parcel a day earlier than planned. I’d biked through Parcel Monkey for collection on Tuesday, and had the email to prove it, but the driver arrived on Monday and didn’t believe me.
22/02/25 by Customer
I booked and paid for several parcels to be collected for my customers and the driver would only take one parcel despite everything being in place.. all labels were on the parcels and yet he said he could only take one. Trying to get it resolved has been almost impossible.
22/02/25 by Customer
Sent parcel abroad, tried to track as it was with Everi. Girlfriend did not receive parcel on valentines day even though sent with plenty of time. Girlfriend never received bed parcel specially on valentines. After some digging I found the office it was stored. Found parcel was damaged by rats with droppings in them. The parcel company could of contacted me or girlfriend when parcel arrived and girlfriend would pick up. Complained to Evri which was a waste of time never got an answer. Contacted parcel monkey. At least they looked into complaint but I feel they did not read the whole complaint only bits of it. The damage items they said will not compensate as prohibited items and they say did not read my instructions which are so hi ard to read thourghly so yes my fault. But x But my main complaint which they had not yet to come back with is . Poor storage, rats damaging boxes health and safety with rat droppings on n parcel. Communication that parcel arrived and where to pick up Delay of picking up and girlfriend did not get her suprise on the day valentines even though sent it n plenty of time. Rudeness and the pick up point. They will not compensate on any of this. Items I can let go but the rest I cant . DO NOT GO WITH Parcel MONKEY!!! They eat your parcels and dont care
22/02/25 by Daniel Kelker
They kept my parcel for 2 months, then returned it claiming the address was incorrect (it was as per the post office, wholly correct in full), it was partilaly damaged. Their support throughout these 2 months was awful, thanking often more than a week to respond.
22/02/25 by Peter
Easy to book a delivery. Picked up and delivered on time
21/02/25 by Pauline Johns
Amazing ????????????????
21/02/25 by HELEN JONES
Super service again highly recommend
21/02/25 by Customer creatiques bridal boutique
Very smooth experience at first time of use. Thoroughly recommended.
21/02/25 by Abdul-Aziz
Very easy to use thank you
21/02/25 by Kevin
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