We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,388 reviews.
Both the guys who collected and delivered were handling the luggages very carefully. 5 stars for them.
09/06/21 by Customer
Good service
Easy to use
09/06/21 by customer
Turned up on time delivered on time
09/06/21 by John
Excellent service. I am very pleased with your speedy work. I will loves to used more of your services always.
09/06/21 by Customer
Easy to use
Very comprehensive and allowed me to compare carriers to choose the best to suit my purpose.
Will use this again
09/06/21 by Christina Pease
Easy set up of delivery, good value, got to me on time. Good job
09/06/21 by Mike
GREAT VALUE AND SUPER EASY TO USE.
09/06/21 by Trophyboy
Efficient service, very professional. Thank you.
09/06/21 by Catherine Ashfird-Okai
Fantastic xx
09/06/21 by David Johnson
Reliable and prompt
09/06/21 by David
Sent a package to Russia on the 09/04 and everything looked like it was going fine. Shipping hasnt updated since the 20/04 and now the parcel cant be found. Absolutely zero help in trying to get a resolution and have just been told that it cant be found. No refund so now were £80 shipping and a £900 of product down. Avoid at all costs and just go direct to the courier as these people dont care, they just want your money. There is no benefit in going through a third party like this.
09/06/21 by Mark
All went okay until I was charged for incorrect weight. Utter rubbish. Dimensions and weight were correctly inputted. We have an extremely accurate set of scales for mixing vehicle paint. The 1.2 kg became 19.0 kg! If i don’t receive a refund then this will be my last time using parcel monkey. Pure scam.
09/06/21 by J Cullen
Delivered on a timely manner as promised. No issues.
09/06/21 by Kristine
Absolutely terrible service. Highly avoid. There are better and cheaper providers out there. They happy to take your money but accept no responsibility for when things go wrong..
08/06/21 by Jas Sin
Delivered on time with no damage as it should be
08/06/21 by mr stephen lake
Quick and easy
08/06/21 by MI
I used Parcel Monkey for the first time. It was simplicity from arranging the pick up to the delivery of the items. The delivery guys were pleasant and very professional. The two items were fairly heavy yet they carried them both up several flights of stairs. Great job!
08/06/21 by Joseph Marshall
Fantastic, picked up on time and delivered next day, what more could you ask for. Thank you PM. Tony
08/06/21 by Tony Enrico
Very dodgy company BECAREFUL OF A SCAM. Failed to deliver my parcel, charged me twice, they charged me again to return my undelivered parcel and now they refusing to refund me all together !!!! They may be going out of business and they scamming everyone on their way. Avoid at all costs. Will be reported to trading standards.
08/06/21 by M B
Colis du Royaume-Uni en France arrivé en une semaine. Pas de problème particulier. Bon rapport/qualité prix
08/06/21 by Mél
Prompt this time .
Still owe me £60 for a rug of mine last year you l
Of m
parcel force spent 2 weeks leading with me to try and find it .
It was deemed lost .
Then you would not let me claim because u hadent done it within 7
days .
Mad .
You dont deseve my custom.
Graham Durrant. Fly-Away rugs.
08/06/21 by Graham durrant
First class service, cheapest price via parcel monkey, pick up and delivery could not have been better, excellent very easy and tracker system is very good
08/06/21 by Melvin Aird
excellent - no problems!
08/06/21 by Customer
Be very very careful with this company They have now resorted to taking payments out of your accounts 3 times
08/06/21 by Chris
Our Response: Hello Chris,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised by the team to provide some information.
Kind regards,
Parcel Monkey Team
Great service very easy to use recommend
08/06/21 by Dan
Excellent service,reasonable prices and had recommended some of my business colleague to use parcel monkey.
08/06/21 by Customer
Great reliable service
08/06/21 by Gary Kirby
Once again,used PM for large parcel from UK to China.Simple paperwork,saved 50% in charges compared to mainline Post providers and parcel just arrived safe and sound.Very happy.
08/06/21 by John Hutchings
Very easy transaction throughout and a good choice of service providers at a good price.
08/06/21 by K H - Newcastle
Warning, Additional charges are fradulent and can be applied with no evidence to you after the items have been delivered. Now looking through the reviews it seems this is a common practice of parcelmonkey. In my case, I took the items to the post office where they were weighed, and sent on. After being delivered I was sent an email that my costs were being doubled and that my package was 400% heavier than I had indicated despite them being correct when I handed them into the post office. As per usual with this sort of company, no adequate response just the usual ‘Sorry - your wrong’ without any evidence or proof. This means parcel monkey can apply these charges whenever they like and without reprimand:
08/06/21 by Scott
Fantastic service. Really good set up and because my parcel was tracked I could prove return of item so I got a full refund. Would definitely use this company again.
07/06/21 by Customer
Lost Parcel Lost Money ( 7000 ) They scam dragging case for a year with no resolution claiming I never filled in form in 7 day. Never been provided any form. Really Bad Company. SCAMMERS
07/06/21 by John
Fab service always. Never had an issue with deliveries at all..5*****
07/06/21 by Jacinthe
Used parcel monkey a few times over the last few weeks good postage options at reasonable prices & easy to use.
07/06/21 by Jean
Great price and reliable service
07/06/21 by Chris McDonagh
Very easy to use. Straightforward and good value.
07/06/21 by Customer
Always use Parcel Monkey and they are great. Thank you
07/06/21 by Jacksony
Additional unauthorised charges were levied while the package remains "lost" with no genuine relation whatsoever to the weight or dimensions of the package sent. It is not possible to dispute the charges. No evidence is presented beyond a series of random numbers which fluctuate depending on who you speak to in "customer service". It goes a little something like this: 1) Purchase service with package weight and dimensions x. 2) Service tendered from courier with weight and dimensions y < x. 3) "Oversized package!" Charge original payment method stored without consent. Now, you might overestimate so your package has a bit of wiggle room. Well, this is covered! In this case the package is claimed to be between 200 and 500 percent oversize, rendering it larger than the average adult male yet sliding by undetected when accepted at the Post Office and Customs as a small package weighing under 3 kg. On raising these concerns, it is noted that "lasers" are used to measure the weight and dimensions of the package. It was at this point I checked in the bushes for alien lifeforms and cast my wandering eye to a barn creature fluttering between the clouds. ("Lasers" certainly are used for the calculation of volumetric weight, which they do by measuring exterior dimensions and making a calculation that was in this case covered, but nowhere services a package 500 percent larger than declared.) Customer service have gone around in circles for a week now and the package remains "lost". In that respect it is not necessarily the additional charges that are more concerning but perhaps the basic service of "deliver a package" which was also paid for but is yet to be fulfilled 3 weeks onwards and with a stone wall from the actual courier involved. And frankly, if the package had been delivered then the charge could perhaps have been overlooked. If it is a scam then it truly is one of the worst scams ever devised. I absolutely do not expect a competent response after reading the canned replies to other reviews posted here but I welcome any possible explanation towards this unfortunate series of unusual events which goes toward ruling out fraud so the payment processor can be updated.
07/06/21 by Dave
Lots of options and company’s to choose from. I have just them a lot and not really had any big problems. Well priced and delivered quickly.
07/06/21 by Tina Palmer
Fosse Way honey and mead products delivered quickly and efficiently.
Great value dropping them off at the post office, delivered by Parcel Force
07/06/21 by CHRIS ATKINS
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