We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,388 reviews.
Always reliable
26/05/21 by D Norris
Get user friendly app. Online chat for queries. Always best price and sevice using reputable courier. Domestic and overseas bookings made easy.
26/05/21 by Ms K Gill
This would have been a 5 star rating as the service on this end was perfect. However at the other end at my family home my brother was charged just as much to receive the parcel even though it was a gift I had sent and not a commercial transaction. Very disappointed as it turned out very expensive.
26/05/21 by Sham
Overall experience was great! Its easy to find out how much the parcel will cost. Its also easy to follow steps in printing out the labels and locating the drop off point. Parcel tracking is clear. But the most important thing its the cheapest you can find.
26/05/21 by Denis Alyshev
If only this company lived up to its name. Monkeys would actually make a better job of running it. I have a parcel booked in for collection by DX. They have failed to collect on two consecutive days and now they have rescheduled collection for a third day, without trying to ascertain why DX are not collecting in the first place. I have only given one star as there is no option to leave none. See transcript of chat with agent below: Is anybody actually reading my messages? THIS PARCEL HAS TWICE BEFORE NOT BEEN COLLECTED. I HAVE NO CONFIDENCE THAT IT WILL BE COLLECTED TODAY. PLEASE CONTACT DX AND FIND OUT WHY THEY ARE NOT COLLECTING IT! Insanity is doing the same thing over and over again and expecting different results. Hans from Parcel MonkeyTuesday 25th May 2021 @ 23:26 Hi Paul, I am very sorry to hear that your parcel was not collected by the couriers. Please note that the collection has been rebooked for the nearest date available and the parcel will be collected tomorrow the 26th of May. Once again apologies for the inconvenience this has caused. Kind regards, Hans You Tuesday 25th May 2021 @ 23:14 I am extremely disappointed with yet another broken promise that you would sort this. Please escalate this to a formal complaint. Deeya from Parcel MonkeyTuesday 25th May 2021 @ 18:45 Hi Paul, I am very sorry to hear that your parcel was not collected by the courier you chose via our quote engine. I will now contact the courier to investigate and schedule another collection for as soon as possible, once I have this information I will update you directly via this messaging tool, so please keep an eye on your account for further details. Apologies for any inconvenience the couriers error may have caused you. Kind regards, Deeya You Tuesday 25th May 2021 @ 17:42 This parcel still has not been collected by DX, for the second day running, despite reassurances from Lisa this afternoon that it would be. My customer is complaining and is threatening to cancel his order and I am extremely cross. Please do not try to fob me off again with a rescheduling of the collection. Either contact DX to find out what is going on or booked me in with another carrier, preferable a same day service, at your expense. Lisa from Parcel MonkeyTuesday 25th May 2021 @ 13:54 File uploaded: 99.jpg Lisa from Parcel MonkeyTuesday 25th May 2021 @ 13:54 Hi Paul, Thank you to find the screenshot for the collection, this is from our internal tracking system, should you need any further help, please get back to us. Apologies for any inconvenience caused. Kind regards, Lisa You Tuesday 25th May 2021 @ 13:48 I dont believe that this will be collected today. Your tracking is showing the same unknown event that came up the day before when the first collection was missed. If this is not collected I shall be very cross. Lisa from Parcel MonkeyTuesday 25th May 2021 @ 13:45 Hi Paul, Kindly note that as per the courier, this parcel will be collected today, and the collection window runs between 8 am to 6 pm, you are advised to please bear with the driver till 6 pm. Apologies for any inconvenience caused. Kind regards, Lisa You Tuesday 25th May 2021 @ 13:40 This parcel has still not been collected. DX always picks up from me by 12.30pm. The tracking is showing unknown event, the same as the day before when the collection was missed. My customer is getting irate, please help. Koushal from Parcel MonkeyMonday 24th May 2021 @ 20:15 Hi Paul, I am very sorry to hear that your parcel was not collected. I have rebooked the collection for tomorrow 25th of May. Should you have any other concerns, feel free to let us know. Kind regards, Koushal You Monday 24th May 2021 @ 20:11 DX did not call to another courier today.
26/05/21 by Paul Carlier
Easy transaction, delivered in good time for reasonable price. One picture frame damaged but maybe that was down to my packaging, apart from that all good. Would recommend
26/05/21 by Alan
Good service
26/05/21 by Jennifer Morrison
Excellent well managed service all on time will definately use again
26/05/21 by Mr Paul Aitken
Great service. Great prices.
Used this service many times.
Very reliable.
25/05/21 by Ian Atherton
AAAAAA1+++++++ Service!!!
25/05/21 by Compass Inflatables Ltd.
Chose 24 hr delivery and item didn’t arrive for 5 days. Very disappointed as it was a present for my granddaughters birthday
25/05/21 by Fiona hamilton
Service was fast and communication was excellent
25/05/21 by Phiso
Parcel of a couple of toys for birthday sent to Sweden,filled in all forms,custom declaration etcwhen parcel arrived recipient had to pay
25/05/21 by Keith Miller
Very good and quick service
25/05/21 by Jacky Jenkins
Easy to use service. Good communication and effective tracking system. Always happy to use this company.
25/05/21 by MRS LINDA THOMPSON
Very good service as usual
25/05/21 by Paul Bardini
Excellent service
25/05/21 by Richard
Very happy...parcel delivered on time and intact which im happy to say...had parcels sent with other couriers arrived battered .
25/05/21 by Gill
I have been using PM for a number of time and had so far positive experiences. The only let down is BREXIT as it takes now much longer e.g. weeks until the parcel arrives at the receiving end and once my family had to pick it up from custom. Which was very time consuming , so well done Brexiteers, job well executed !
25/05/21 by Pet
I paid the delivery charge and an additional Insurance Premium to cover loss or damage. Not only was the item late being delivered but also the packaging was ripped open and "wet" and the item inside badly damaged beyond repair. Having then contacted Parcel Monkey to submit a claim I completed the claim form and supplied photos of the damage and the state it arrived in together with a statement from the recipient. Despite chasing for updates on the progress of my claim over a 10 week period, and lots of excuses, I have now been told that my claim has been rejected because of "insufficient packaging", which is absolute nonsense. I am infuriated by their diabolic level of service and the fact that they now try to blame me for dropping the package and damaging it. An absolute disgrace.
25/05/21 by Tim
first time i have used this service. everything seems to be going smoothly although i have received no information back yet from my recipient. if that is positive then i shall definitely use this service again.
25/05/21 by C M Mitchell
Fantastic service, courier and cost.
25/05/21 by Jacksony
Fantastic service!
25/05/21 by Customer
Courier (DHL) arrived in time
25/05/21 by Leon
Excellent,wouldn’t think twice about using again
25/05/21 by DONALD MACDONALD
Great service
25/05/21 by Dorothy Lee
Excellent service . Tracked and reliable . Great value .
24/05/21 by allen
My daughter received her parcel today in Spain and is very happy with your service we will be using you again
24/05/21 by Customer
Booked a parcel for collection from my home and delivery to UK.
Easy online process, selected a well known courier for next day collection and it worked out cheaper by about £4 than the couriers own website with all dimensions etc entered.
Delivered on time and with myself and recipient able to track.
Box was in perfect condition on delivery too.
Well done PM, likely Ill use You again as its easy to see price and service options.
24/05/21 by Mico
Easy site to use I was happy with the choice of delivery options and the price. Parcel was collected promptly and delivered on time
24/05/21 by Linda Thompson
Vary good collections on time and fast delivery
24/05/21 by Customer
Excellent services and very easy to book
24/05/21 by Julie Martin
I have used parcel monkey for a few years but they have got worse not picking up parcels on the day they say and then have to reprint labels waste of day in house and waste of ink also price changes once you get to checkout I put post codes and size in when getting quote but charges over £20 more at checkout saying it’s a remote area . also they charge extra once parcel is delivered saying it is slightly over the weight given and I posted 3 large parcels in same week to Australia and New Zealand and and twice they didn’t pick up on the day they said and when I contacted live chat they said it’s not a guaranteed pick up they said have to rebook you and have to reprint labels I asked if I would qualify for any sort of good will discount considering the amount of money I had spent and not picking up twice in the one week but no they were not interested which is a shame as as they used to be very good reliable but they don’t really care about losing customers who can stay at home 48hrs for parcel pick up not good
24/05/21 by Angela
Upto now no complaints, all parcels have been picked up on right days and delivered next day. Really happy with this service. Keep it up.
24/05/21 by Maria
Really great service..
24/05/21 by sinimol biju
Words fail me. International transport to Italy. Commercial invoices provided, all VAT numbers/names addresses etc. Twice rejected by the customs - however all information provided to PM and all paperwork requested placed on the parcels. They then email to tell us of an issue, asking for a contact name & address when its on the commercial invoice in the document pouch which was easy to see. However there is no link to discuss problems, no link to check the documentation or even address the errors they raise. The "chat" function was not working. The only way is to communicate via email but the response times are so slow as to make the time sensitive documents expire. We are a professional business to business enterprise sending goods globally. Spend £1000s annually carrier services and PMs customer service interface & experience was truly awful. We have to go to small claims court to recover 2 x sets of fees for failed deliveries. Utterly appalling service. Advice? use Interpacel instead.
24/05/21 by Mr Jones
Smooth process
24/05/21 by mimicracralondon
Great service and reasonably priced
24/05/21 by Customer
Great website - easy to navigate. Great value. Will use again.
24/05/21 by Delcia McNeil
I have used Parcel Monkey 5 or 6 times in the past few months. They have always collected on time, communicated very clearly and concisely and delivered on time, sometimes early!
A really good way to ship items that family want to send quickly but dont know how. Highly recommend.
24/05/21 by Christopher Leonard
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