We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,635 reviews.
Excellent service. I have been using Parcelmonkey for about 6 years to send items via Parcelforce and they have never let me down. User-friendly website and easy payments make couriering things a doddle. Highly recommended.
03/06/21 by Mr MARTIN WOOD
Parcel Monkey has a decent interface and basically just functions as you would expect. Almost always cheaper than going direct and definitely faster.
03/06/21 by Consumer of Suns
Please please avoid this company. I send parcel 7kg from Rochdale to Birmingham and pay around £9. After 2 weeks they send me invoice for £46 and told me u send parcel weight 72kg not 7kg and take money from my account. I have all evidence luckily i took pictures as well for the parcel. I request all off you avoid this company. They looted people. Now i have to fight to take my £46 back.
03/06/21 by Muhammad Haseeb
A joy to find...Easy to use and parcel delivered as expected
03/06/21 by Daniel Venturini
Very Impressed Thank you will definitely use again
03/06/21 by Tammy Norris Bowers
poor dx delivered a bike which I wanted to return next
02/06/21 by Jon Purslow
Does what it says on the tin. Very efficient.
02/06/21 by Paul Morgan
Fab service for a very reasonable price.
02/06/21 by Jane
Great service, good value for money.
02/06/21 by Customer
No issues, took a week to get to SA.
02/06/21 by Revesh Mohanlall
Parcel has not reached its destination. According to your tracking system it’s in Dublin. Hopefully will reach its original destination of China soon.
02/06/21 by Marilyn Teele
Really good site to use and well organised. Would recommend
02/06/21 by Tracey Collins
Yet again a parcel not picked up on the day booked for. No reason as yet why it hasnt. This us the third time Ive not had a parcel collected as booked.
02/06/21 by Paul Roberts
Great prompt
Service thank you
02/06/21 by Customer
excellent service quick and simple
02/06/21 by musry
Parcel monkey give excellent service. I had 2 boxes to go to OZ, picked up and was in OZ in days. Gives you different prices, so they shop around on your behalf
02/06/21 by Coral Van Rooyen
Delivery went as planned.
02/06/21 by Anne Summers
Parcel Monkey is not short of a scam. They completed damaged/destroyed my goods in transit and refuse to take any responsibility despite the items being fully insured using their insurance option. Their excuse is the item has some glass elements but refuse to accept the fact it is just not the glass that was smashed but also the rest of the unit. Customer Service is non existence and responses totally arrogant and dismissive. Pay a little extra and use proper couriers as these guys are indeed rogue monkeys...
02/06/21 by R J
Very efficient as usual!
02/06/21 by Customer
Brilliant service . Picked up within the hour and delivered next morning to London . Excellent communications throughout
02/06/21 by Steve
Very smooth transaction and a very good choice of delivery providers.
02/06/21 by Kath H
Fabulous as always. Collection on time, pleasant driver...arrived on time. Cannot ask for more!
02/06/21 by Janet Olivia Cox
Super fast service, hassle free and a variety of affordable posting options.
02/06/21 by Mrs S Merron
Excellent service very reasonably priced
02/06/21 by Mohamed Nanji
Very smooth and fast delivery to Canada! Thank you
02/06/21 by Maria
Excellent service. All labels provided. Collected when scheduled, delivered earlier than expected and in perfect condition
01/06/21 by Diy’r
Delivery when expected and tracking was reassuring. Very pleased with serviced
01/06/21 by Walton on thames
Well obviously I’m not going to give a positive review because my a bathroom sink was dropped off a truck and broken and as I didn’t take additional cover thinking it might automatically be covered for up to £50 I’m getting no compensation.
01/06/21 by JackieB
Paid express and requested well in advance for next day collection. Waited in No collection. Status said there would be a delay. Next day waited in all day yet again, no sign, but it said we are on our way. The status had changed to "was not able to deliver customer not in" Rubbish we waited in for two days. There was a note on the door to ring the bell, we would hand it over. After a lot of of messing about we managed to phone and they said they would ask courier to collect, We actually had told them three times that we had to go away and they did not deliver so we missed out on nearly two days holiday after such a long time of not being able to go anywhere. I am not happ and I do not like being lied to. I am owed for the two days holiday I missed out on.
01/06/21 by Dorothy Judson
Excellent, efficient and fast service, highly recommend
01/06/21 by Liz Davies
Excellent Service - Fast & Safe delivery via Parcelforce.
01/06/21 by Stephen McDermott
I sent 3 parcels in 1 go, for collection. PM worked very well for that, cheaply too.
01/06/21 by Colin --
Very easy to use and to keep on top of invoices etc competitive prices too
01/06/21 by Customer
Hit and miss if packages will ever get picked up or not
01/06/21 by Customer
I had not heard of this service before. Was recommended to use it by a company that I need to return a heavy object back too.
Was so easy to use very impressed from the moment I registered to the collection of the parcel.
Will certainly use again and would highly recommend to everyone.
Fantastic service
01/06/21 by Barbara wrenn
Excellent service door to door.
01/06/21 by Anthony
I paid for a parcel to be shipped to Amazon returns centre in Slovenia. I used Parcel Monkey as the agent, suggested by Amazon. I filled out all the questionaire and downloaded all the documents and attached them, all in accordance with the instructions. I then dropped the parcel off at the local DPD courier pickup point. A couple of days later the parcel returned to me as I was told customs documentation had not been completed. I have for over a week now tried to get Parcel Monkey to arrange for shipping as the required documents have been downloaded and attached ( again?) they have refused to arrange uplift and have still taken my money. DO NOT USE PARCEL MONKEY FOR INTERNATIONAL FREIGHT.
01/06/21 by Jim
All Good Will Use Again
01/06/21 by Customer
So easy to use... I use them all the time ! Great Service AAA+++
01/06/21 by Simon Alexander
Great service and price. Will use again. Highly recommended.
01/06/21 by Customer
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