We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,631 reviews.
Terrible customer service when something goes wrong. Lost my parcel but no compensation as company said theyd delivered. Told to take it up with parcel force who told me to take it up with parcel monkey. Also had lots of late collections when paid for 24 hour service but no reduction of price to even a 48 hour service. Ju
26/06/21 by June denney
Parcel Monkey, were excellent, from booking parcel to be collected in, through to delivery. On time and very pleasant driver. Will use again, thank you
25/06/21 by Nan Mcdonald
Excellent as always Highly recommended
25/06/21 by MARGARET OTWAY
Overall it was all nice and easy, but package did not arrive in time claimed. It took nearly double that.
25/06/21 by Customer
Excellent again
25/06/21 by DAVID MCCABE
Parcel wasnt collected when first booked and had to rebook for the following day for collection. When I went to rebook it wasnt clear on the site that the rebooking had been accepted. I then tried to book again (as I wasnt sure it it had worked) at which point the site sent a message that the booking was already made (so obviously it had accepted the first rebooking - just not indicated that it had done so).
25/06/21 by Big Al
The service was great but I didn’t get a notification of when the item was delivered
25/06/21 by Seema
Parcel Monkey is selling overseas expedited shipment service 3-5 days for £35.00. However, parcel arrives more than 3 weeks, no tracking for weeks. I had to fully compensate my customer. When I asked the same from parcel monkey they offer me 20% after more than 4 weeks of constantly chasing them for answers. They claim that the courier refuses compensation to them. This should not be my problem. I booked the service with parcel monkey. The courier would not even talk to me claiming that my contract is with parcel monkey and not with them. So, avoid parcel monkey as they only want your money. They do not care what happens to your goods and service reputation as a business. And if things go wrong they blame it on Covid and Brexit. Shame on you , PARCEL MONKEY UK
25/06/21 by MontyQ Ltd
The parcel was collected the day after I booked it as promised & it safely arrived on the other side of the world in the specified time. Very cost effective & efficient courier to use. Very happy.
25/06/21 by customer
My parcel was collected on time, the tracking was great. And I received it on time. Very good service
25/06/21 by Mrs Samantha Yildrim
Brilliant price and excellent service!! I have used several times now to send parcels to my daughter in Paris and I would highly recommend.
Easy to use and unbeatable price.
25/06/21 by Customer
Excellent service
25/06/21 by Mark
Their system seems to be deliberately set to generate postage labels under the weight requested, presumably to keep the quote price lower, this proves a problem later though as if weighed by the post office they reject overweight parcels.. If discovered later on route and its international a charge of around £60 can be levied.. I challenged them on this and they said the barcode would reflect the correct weight.. Took it to the post office, and guess what.. Rubbish.. The barcode reflected the weight on the label which was 6.89kg when I had booked 7.1kgs..this does not effect it much in the UK but my parcel was going to the USA
25/06/21 by Paul Potter
Straight forward, prices could be cheaper.
25/06/21 by Customer
Excellent service
25/06/21 by Silly willy
Everything has gone as planned.
25/06/21 by Pete Spencer
Parcel not collected as requested. Had to ring to enquire why. Picked up following day so paid extra for nothing. Suggest you book direct with carrier. Lot easier.
25/06/21 by Blod
Great find and will be using from now on.
25/06/21 by Mark
Great service
25/06/21 by Lindsey Edmondson
Superb service. Instant emails with print out address labels. I chose parcel force tracked 24. Yep! It arrived in less than 24 hours.
Good to gave a comparison price to choose from.
25/06/21 by Sandra
Very good, efficient. The man who came to pick it up was so helpful
25/06/21 by Customer
Well done 8 days to Australia
24/06/21 by Customer
Delighted with service. Quicker & cheaper than royal mail.
Cheaper than adding a suitcase to my luggage for flight, I just used Parcel Monkey instead.
24/06/21 by Lorraine
Brilliant service
24/06/21 by Customer
I used your Post Office Global Priority to Macau = it is lost
24/06/21 by Caroline Hulse
We sent an item using Parcel Monkey and during transit the item was damaged beyond repair. Attempting to claim has been a long winded and painful process and to be honest a joke! They are still refusing the give me the money to the value of the insurance which leads me to say they MISS-SOLD the insurance. No phone number to speak to someone so all correspondence is delayed by a few days...DOES NOT MAKE YOU FEEL VALUED AT ALL!!!!!!! AVOID THIS COMPANY AND USE SOMEONE ELSE
24/06/21 by richard bromley
Awful. Valuable mirror wrecked in transit. Insurance taken out. Claim refused. Refund refused.
24/06/21 by Mr Ian Knight
Easy to use, however I wish there is an option to speak to someone.
24/06/21 by Washy
My parcel was collected from my house and delivered to the destination in 5 days!! Amazing service!!!
24/06/21 by Jacky Jenkins
Great price, super easy to select suitable service and compare prices for different services
24/06/21 by Chris
Really good service supplying a range of options.
24/06/21 by Gillian McKenna
Excellent service from start to finish. Delivered on time and I could follow the parcels route at each step. Highly recommend Parcel Monkey!
24/06/21 by Heather McBrien
Easy online service, parcel delivered as expected. Plus trees planted, great!
24/06/21 by Marie
The worst !! Do not use them the service is **** and they do not help you ! I paid for 2-4days deliver ! Never received the item ! Tracking was never updated they kept giving me excuses and now helping ! Do not use them !
24/06/21 by Latoya gordon
Over the years I have praised PM on trust pilot but it is great until something goes wrong. My parcel to west Africa with Courier seems to be going to Australia. I have notified PM of this and yet its now 4 days not much has been done. Courier has held the parcel in Heathrow and awaiting instructions from Parcel Monkey but yet there is no progress. They lost a parcel for me in December due to their lack of communication with postal service and I feel this will end the same way. I have been contacting them daily but yet no effort has been made. The pricing might seem competitive but be very careful that should something go wrong you will have no support.
24/06/21 by Os
Easy clear website. Have sent 3 parcels recently using different carriers and all efficiently done. Will use again.
24/06/21 by STELLA HOLLIS
Excellent low cost service
24/06/21 by Customer
I’ve used parcel monkey often and every time they have delivered. Such a simple site to use, just using package dimensions and weight and it searches delivery companies for you and lists them by price. It must be a good interface because the delivery companies turn up and deliver as promised.
24/06/21 by Gordon
Unbale to verify information with DPD since Thursday 17.06.2021
23/06/21 by Marian
A1 perfect service
23/06/21 by Andrew Wylde
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