We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,635 reviews.
very good excellent service
05/06/21 by Customer
Would always check here first, saved on direct price with ParcelForce.
05/06/21 by Customer Chichester
Excellent service .Still I am waiting for delivery but from booking till delivery its really nice.
05/06/21 by Customer
Easy to use, clear and straight forward service, highly recommended.
05/06/21 by M M
Great service with timely collection and delivery, easy to use and highly recommended ...
05/06/21 by Dhar
Good website,comp price and clear documentation. Very fast delivery--recommended 10/10 !!
05/06/21 by MARTIN
Brilliant service
05/06/21 by Sharon Taylor
Always a great price and a great service.
05/06/21 by Customer
I have used parcelmonkey for many years for large items over 10kg and they
have always given me a great price and fantastic service
and easy to use booking system ,
many thanks regards guy.
05/06/21 by Customer GUY STRATFORD ,
Great service could do with a picture or notification of where parcel is left.
05/06/21 by Mr Ivan Curtis
Great service. Easy to use and prompt.
05/06/21 by Saadat Mubashar
Excellent , I can track the parcel and it’s my daughters special birthday present in Australia and with no travel my daughter is very excited . Thank you again as your prices were the best
04/06/21 by Customer
Its the second time that Ive used them to organise delivery of important docs to South Africa and their service has been ???? % outstanding on both occasions. Cannot recommend them highly enough.
When I had a query regarding the second shipment I received a reply straight away and answered my query.
04/06/21 by Ian Wheatcroft
Great thank you
04/06/21 by Natalie
Booked , collected and delivered from UK to Sydney Australia in 8 days, great service, and east to use tracking. Parcel Monkey is my first choice every time I need to send a parcel overseas
04/06/21 by ValH
Very easy website and delivery was on time
04/06/21 by Mrs D Pardoe
First class service during difficult times.
Well done to you all.
04/06/21 by Mrs Baird
Great easy process but I paid for parcelforce 24 hour service and 48 hours later the parcel still has not been delivered!
04/06/21 by nicola clark
Robbing bas*ards
04/06/21 by Gary Smith
Taken money from my account without authorisation. Would not use this company again. Steer clear
04/06/21 by Ron Davis
Highly recommend-so simple to use. Parcel picked up on time and revived next day. Cheaper than using my Royal Mail direct too! Many thanks
04/06/21 by K Griff
Very easy to use and pay. Parcel was picked up and delivered without any issues. Very cheap too!
04/06/21 by CRG
Wont be using parcel monkey. They made out an over exagurated weight in the item and charged me extortionate amount of money again. Other words they took money out of my account without my agreement. Do not use this company. They are cheats.
04/06/21 by Mr Erbil Gulhan
Great service provided. Need to book a heavy hot tub to be delivered to a customer. The pickup service was good. Item delivered as advised.
04/06/21 by Bing Xu
A great price, the service I received was 10 out of 10, I would definitely recommend this service to anyone who wants to send a parcel to France.
03/06/21 by Customer
I have no idea where my parcel is - on the system the status is "delivered", it is obviously not delivered and there is no way to find out where it actually is.
03/06/21 by Sergiy Lesyk
I refuse to believe any of the positive reviews on here are genuine. Do not use this company if you want things actually delivered, any customer service, and your bank account to be dipped into on spurious claims of breaches of terms and conditions. They have taken £170 recently from my card claiming the parcel was bigger than we described which is completely false. We use the same boxes all the time and weighed using our proper scales purchased for this. Customer service is appalling and non existent. One package arrived damaged with the box ripped in half. Literally looked like it had been in the zoo as a playtoy for the animals. We had to replace the item and deliver personally costing us several hundred pounds. They didnt honour the insurance and refused to even reund the delivery cost. They are truly awful
03/06/21 by daniel fishwick
good reliable service
03/06/21 by Mr ANTHONY FRAIS
Possibly the worst service I have ever encountered. 1. Item was over a week late in being collected. 2. After item was collected a further two more attempted collections occurred. 3. The item was delayed in arriving then when I called up DX the delivery firm affiliated, they could not locate item from my ‘tracking’ number. 4. After the item arrived the item was badly damaged and clearly thrown about. 5. Finally they declined to give me compensation. DONT GO NEAR THESE PIRATES.
03/06/21 by D Hall
Booked a parcel to be collected. Courier couldnt be bothered to collect. Rebooked and they didnt turn up. Parcel Monkey said it wasnt there fault even though they book the couriers etc. Now have to wait 5 days for a refund of my money, re-book, re-print labels and get someone to sit in all day yet again for a courier to show up. Poor service, poor customer service. Wont be using these again
03/06/21 by philip crellen
Brilliant cheap and quick
03/06/21 by Me
First time and not last
03/06/21 by Ruqyah
Thank you for your service at all times. We are very much satisfied, whenever we arranged our parcel to our houses all over. Thank you
03/06/21 by Bridgettine Sisters
It is devastating. It is since 19th of May the order was canceled and still no refund. Id really appreciate refund back for canceled shipping PM9534519. Would you mind please placing the refund back on that same card you withdrew the money from. I dont know how this company operates. Very inefficient and apparently it all seems a spam, no live chat no phone number to talk to anyone.
03/06/21 by Stephen Thomson
Easy to use and it works
03/06/21 by customerpeter
Easy to to book a collection, good communication throughout.
03/06/21 by D Norris
Great company really competitive prices. There customer service is very good, helpful and straightforward. My only wish is that it would be quicker to get a response or contact them on the phone. Sometimes things happen in the moment with deliveries and it would be ideal if you could talk to some about it straight away. Saying that they do always resolve any issues that are out of their control.
03/06/21 by Elllvee
ZERO STARS Absolutely vile disgusting company, happy to take your money, and money for extra insurance, but when it comes to actually making a claim they want nothing to do with you. AVOID LIKE THE PLAGUE.
03/06/21 by Mr Martyn Ball
Supposed to be delivered 3-4 days! 11 days after sending and it still hasnt arrived. To top it all, the person has had to leave the destination address today (day 11) and wont be back!
03/06/21 by John Gould
Smooth transaction, (help when required from chat line) ...
Excellent service to USA. Thank you !!..C L.
03/06/21 by Customer
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