We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Booked online with ease and I was give enough options to decide which company I wanted to use.
Great service, I was kept up to date as to where my parcel was throughout its journey.
22/05/21 by Mel
Bad communication
22/05/21 by Customer
Always excellent even when theres a problem.
22/05/21 by Mrs Wendy Bates
Fantastic service
22/05/21 by Customer
Excellent reliable service thankyou.
21/05/21 by customer
I always use parcel monkey when sending parcels to friends and family, its so easy to use the website, great range of choice and competitive prices. Easy printable labels if needed and all the information you need about collection or where to drop off, delivery, and tracking etc. The parcels have always arrived safely. I definitely recommend Parcel Monkey .
21/05/21 by Lynda
Good on line instructions and collected on time. Do not yet know if it has arrived.
21/05/21 by Jennifer
The only issue I had was the allocation of items specified in the packing list/customs declaration between multiple boxes... which was automated and unable to be overided. i.e. I had 14 x item 1, 30 x item 2, and 25 item 3. Since they were the same "item" in terms of customs declaration, they were grouped together in that list. However, when allocated to the 6 different parcels, I was unable to separate them out into the correct number per package, which led to incorrect weight assignments per package and incorrect itemisation per package. (i.e. package 1 listed 11 of item 1, package 2 listed 3 of item 1 and 8 of item 2, etc.) This was very confusing a quite concerning for me considering this was my first international shipping post Brexit.
21/05/21 by J Prendergast
Easy simple process to book a shipment overseas! Fast and professional service!
21/05/21 by Mr Scott Laddiman
This was the first time I used this service. I couldnt believe how simple it was and how cheap. Well done.
21/05/21 by Joanne
Never collected parcel. Was a urgent collection that was cheap. Do not recommend. Refund takes 3-5 days????????
21/05/21 by Andrew
Booked, collected, delivered. Labels available to print if you want to, provided if if you dont. Tracking accurate. Not much else to say really.
21/05/21 by Nigel Lowe
Picked up on time .. all good no problems!
21/05/21 by Peter Bounds
Easy to use platform - made my life quick and easy just how I like it
21/05/21 by robert eddy
Fast, efficient and easy to use
21/05/21 by Mrs Davidson
Excellent service delivery was made on time hope to use this service again
21/05/21 by Rachel Collis
Very good service
21/05/21 by Husain
Easy to do return parcel on web site and easy to use . They came for parcel when they said .,I will be using parcel monkey again and telling my friends about the company
21/05/21 by l little
Quick and reliable
21/05/21 by Customer
Service as promised ....no problems
21/05/21 by Angela Hughes
All perfect good service
21/05/21 by Melisa Zahir
Cheap postage for heavier items. Collected on time and delivered next day. Great service.
21/05/21 by Customer
Great service - fast and efficient
21/05/21 by Christian Baines
Quick and safe
Thank you
21/05/21 by Mo Farah
Very easy and smooth experience from start to finish.
21/05/21 by Chris
The delivery had to be organised three times.
21/05/21 by Customer
Used parcel monkey 4 times now, I just printed label out at home they picked up from my address corresponded well when it was going to reach the delivery address couldn’t fault them and not expensive.
21/05/21 by Todd Clark
Easy way to source best prices
21/05/21 by Bob
Shocking and liars My parcel was absolutely smashed do not use this company
21/05/21 by mark baker
Great service easy to use and very efficient
21/05/21 by Gibson Gibson
Courier didn’t turn up on first collection and you get minimal tracking info. Cheaper than booking direct although it does have it downfalls.
20/05/21 by Dewi Williams
always reliable and on time
20/05/21 by Customer
Pick up booked online for the day after. Driver was friendly and polite, package received by the recipient in good condition on the date expected.
Very good service. Much better then others I have used.
Will be using again
20/05/21 by Stewart
Tried Parcel monkey for the first time having done the usual Google searches for a parcel company to return an item to a retailer. The quote i was given worked out far cheaper with Parcel Monkey than going direct to the company that actually delivered my parcel. Easy booking service with simple step by step booking instructions. Kept informed every step of the way by the simple tracking service. My parcel arrived on time and in perfect condition. I couldnt fault the service i was given and i highly recommend using Parcel Monkey. First class service. Thank you. A very happy customer.
20/05/21 by Adrian Howard
I sent a parcel to Germany. It was fast and safe. I’m really happy and satisfied.
20/05/21 by Customer
Great company prompt collection and delivery value for money
20/05/21 by Shelly jones
Excellent service using again soon
But you need to put more information about send boxes
20/05/21 by Carina Pereira
Delivered on time and in good condition
20/05/21 by Carol Palmer
Delivered on time and in good condition
20/05/21 by Carol Palmer
Went very well parcel to France ????????.
20/05/21 by Paul
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