We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,631 reviews.
Excellent, easy to use website and good price.
28/06/21 by Elaine Saberi
Constantly having to chase the company for updates, no transparency, not passing messages on from the courier or detailing what is happening at all. I recommend cutting out the middle man with parcel monkey and using the courier directly. Horrendous communication. 5 weeks since I dropped the parcel off and find out today it is being returned and despite repeated requests for a manager to call, no one has rung, and they insist complaints are via post only to slow down the process even further. Thankfully I found out sooner than later and have been able to spread the word.
28/06/21 by Kate
The driver stated he could not make the delivery on thursday 24th June (allocated delivery date) but did deliver them the next day. I checked with the delivery address and there is no reason whatsoever why the delivery could not be made on the original date as the building is manned at all times.
28/06/21 by Customer
I am very sorry to have to write this review but... I send a parcel of goods to myself from the UK to Saudi Arabia which was weighed, measured and described 100% accurately. A week after receiving the package, I ahve been charged over £10 more as the parcel, that weighed under 9kg, has been checked by the courier and found to be 18kg+. This is just a lie and I have been cheated out of money. It is the second time that I have been wrongly charged for overweight items that simply were not overweight. This is fraud, in strictly legal terms and it is very wrong and unfair.
28/06/21 by Tristan
Easy, straightforward and delivered on tome.
28/06/21 by Susan Lewis
Took abit longer than the advertised 3 days, but everything else went perfectly
28/06/21 by Bob
Recommended by Amazon for a return. They were the cheapest I could find. Easy to use, does what it says on the tin!
28/06/21 by Matt Stahlmann
Parcel monkey provides a dependable service with a range of prices and options. Ive used PM for about three years now with no problems at all. Cheaper too.
28/06/21 by MM Skye
All of the parcel monkey side of things were fantastic as usual. The process for sending a parcel to Europe even just to send gifts to family is more complex now with customs regulations etc. And we still dont really know where the package is since Parcel force havent updated the tracking for a week. Maybe the parcel will arrive, who knows.
28/06/21 by Shaun
Very good service
28/06/21 by Customer
Do not use them. 2 packages, both valuable did not get to their destination and no level of responsibility from Parcel Monkey. Ive literally lost 400 pounds in goods and delivery cost, with nothing but blaggy customer services from parcel monkey.
27/06/21 by ana
Excellent service - timely and safe delivery of consignment.
27/06/21 by Stephen McDermott
First class service, easy to use website, will definitely return again
27/06/21 by Ian Cowie
First time customer... straight forward process, collection arranged within a few minutes at a very competitive price... clear instructions on how to prepare my parcel and appreciated the advice to consider increasing insurance to cover the value of the contents... also clear advice on certain items which cannot be shipped... prompt collection, great communication throughout, parcel delivered safely quicker than projected - overall, a first class service - no hesitation in recommending.
27/06/21 by John Graham (West Mids)
Delivered promptly and safely. Very good service. Would use again.
27/06/21 by martin
I’ve rated Parcel Monkey before and my opinion hasn’t changed.
It’s really easy to book online and get a range of options for sending parcels. I’ve used their services several times and have always been impressed with the low cost, excellent service.
27/06/21 by Leslie Rogers
Supposed to take 3 days. Still not delivered 7 days later. Disappointed.
27/06/21 by MRS LINDA THOMPSON
Brilliant service, good price highly recommend
27/06/21 by ELEANOR FELLOWS
Great service.
27/06/21 by Customer
to much paperwork probably because of EU rules.
27/06/21 by BEN BURTON
Excellent service
27/06/21 by Deepak Mehan
Never lets me down 100%
27/06/21 by Jason Searle
Parcel was damaged in transit and then delivery driver claims he had made 3 attempts to deliver despite nothing showing on the camera doorbell and no cards left. I eventually had to track down the parcel for the recipient and send them to a local Post Office to pick it up, costing me taxi fare as goodwill gesture and defeating the object of having a door to door delivery.
27/06/21 by Douglas Ballard
I wouldnt even give one star! We selected one of their drop off points. Rushed urgent parcels down there (all correctly labelled and paid premium for a 24 hour service). 5 days later, no parcels delivered and were still sat at drop off shop (no one told us). We complained - they said they would be collected. Two days later, they were still there!!! We had to rush and get them and send Royal Mail who did deliver within 24 hours. What is more appalling is their customer service - we asked for a refund to keep getting the same message "your parcels have been collected and no refund is due". They were collected back by us. No apology, no attempt to repair a poor customer service experience. It cost us their delivery, further delivery costs to Royal Mail and 5 refunds on orders for unhappy customers to try and repair our company reputation. Avoid if you want a reliable tracking and delivery company and dont want damage to your business brand.
27/06/21 by Nicola Baird
Good prices and fast delivery to USA via Parcelforce. I would use them again
27/06/21 by Sally Reeve
Had to return items to supplier (4 large boxes). Parcel Monkey were fine, esp the customer service girls. Problem was with the prohibited items list. Took a while to find an acceptable description for self assembly (unassembled) garden furniture to beat the list!
26/06/21 by Brian Finlinson
Paid for next day delivery at £120 still waiting 9 days later. ****
26/06/21 by CHL
Good site to find the cheap parcel service .thank you
26/06/21 by Abuahmed
Unfortunately this was a terrible choice and my parcel didn’t reach where it was suppose to even after 2 weeks! Worse, have not even received a status on the parcel. I have used other courier services before which were very prompt and wish I had used them again. Never make the mistake again of using this ever again. No assistance or support at all.
26/06/21 by safiya
Great value with Parcel force! Was meant to take 6-8 days but arrived 14 days later which wasnt a problem as we werent in a rush but would highly recommend!
26/06/21 by K
DPD & parcel monkey are not equipped to send parcels into the EU. Neither understand the new brexit rules on import duties. Customer service is poor always answering a valid question with a question they never resolve a problem. DPD advised item being returned surprise surprise they can no longer find the parcel. Parcel monkey & DPD should be avoided use someone else instead.
26/06/21 by Paul Donnelly
Great service thanks
26/06/21 by peter tjw kent
Parcel was delivered on time, but then I got an email saying that I would be charged more because my carefully weighed and measured parcel was not 1.8kg but allegedly 15kg!! I did email PM to say this was impossible but no reply or refund. Beware!
26/06/21 by GA
Very convenient service!
26/06/21 by Customer
Not totally sure how this works, my guess is they take your order and sub contract to one of te major carriers. Problem is the tracking system does not really work. Three days in and it was still saying no information. Information started to appear on day 5 ( a day after it was supposed to be delivered!) Then a message saying it would be delivered in 4 days. But it was actually delivered on the following day!!
As a Service it was price competitive and the parcel got there, but as I say its a bit of a mystery delivery regarding a date.
26/06/21 by Mr Peter Dunnet
Thank you for the excellent service you provide at all disposal, grate and we will come back to you.
26/06/21 by Bridgettine Sisters
Great service, thank you. Driver was very kind.
26/06/21 by Shel
Followed all the guidelines set by PM and the carrier DPD. My parcel was returned to me two days after it had been collected asking for and IOR? PM and DPD were both very unhelpful and I have received no refund. Basically I paid for a parcel to spend a night at a depot somewhere in the UK before it was brought back to me!
26/06/21 by Customer
recommended service
26/06/21 by MR G
Excellent service
26/06/21 by Customer
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