We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,386 reviews.
Very good service picked up in time and delivered when said
02/07/21 by DAVID MCCABE
Great price and service - perfect!
02/07/21 by Sally
Service is good But they have a habit of taking money from your bank without authority they say your parcel volume was wrong. This is not true and anyway nobody gave them permission to take money from my bank they act as jury and judge Third time they have done it I just do a chargeback with bank. This time have reported the to trading standards
02/07/21 by Ron Davis
Good service. Items delivered on time.
02/07/21 by cabulmer
Prompt service
02/07/21 by Customer
Great service
02/07/21 by John Coupe
This is the second time I’ve used the service to send from UK to Australia.
My parcel was collected on time and I have every expectation that it will be delivered safely.
The first time the tracking was good but this time it has been poor. The 3rd party tracking site still just says it’s left the depot, Parcel Monkey site tells me it’s been delivered and my daughter has had a message from another carrier to say it will be delivered in another 4 days. I’m watching this space.
02/07/21 by Elaine
Excellent international service. Parcel delivered quickly. Excellent value.
02/07/21 by Eryll Woollett
Very good hassle free
02/07/21 by Gerald
Perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect
01/07/21 by Customer
Always send my eBay package via Parcel Monkey.
Great service and always available to check delivery is on time.
01/07/21 by Steve
Very good service The only observation, not complaint, was that text messages to me as the sender were better intended for the receiver
great value and service
Definite will use again
01/07/21 by David
I used the service which involved dropping the parcel off at the local post office, and it all seemed to work well. Parcel Monkey allowed me to view available options clearly and quickly, and seemed to provide competitive prices. Once underway, the delivery went smoothly and could be tracked online through its various phases. No complaints, and I would use the service again.
01/07/21 by Emma
Great service and parcel successfully delivered.
01/07/21 by Customer
Good service will use again.
01/07/21 by Customer
Good service
01/07/21 by Chris eaton
It is now 1/7/21 and the Parcel sent to my son in Spain on 13/5/21 still has not arrived. It has been sitting in Madrid since 20/5/21 awaiting customs clearance and despite emailing Parcel Monkey and Parcel Force, neither have replied to me and Im still no further forward. I have contacted Correos Consultas who requested i resend proof of payment and Invoice to ADT Postales which Ive tried to do, but havent received any indication theyve been received. I dont know if this is an issue of Brexit but Ive used Parcel Monkey pre brexit and had no issues whatsoever, parcels were delivered within 5 days. Regardless of the cause of issue, I need Parcel Monkey to contact me with a resolution and either ensure my son gets delivery of the parcel or arrange for it to be returned to me. I also paid for extra insurance as there were a few birthday items in parcel.
01/07/21 by patricia hodgins
Great service and delivery
01/07/21 by Enrique Tinajero
Incredibly fast.
01/07/21 by Customer
They were ok in terms of collection and delivery. But fraudulently take money from your account on made-up stories!! No proof and then inform you after the fact. Beware!
01/07/21 by Customer
This was my first experience using Parcel Monkey UK & must say the whole process was simple & straight forward. Just filled in information……. Weight….. H/W/L……. Where to be collected from & delivery address email address for both parties plus mobile phone numbers………made payment….. quickly received confirmation email & job done ????????
01/07/21 by Richard Moule
Easy to use and did what they said
01/07/21 by Matt Rose
Parcel has been missing over a week. I have made numerous attempts to contact parcel monkey. Receive same standard reply each time. Keep getting fobbed off. Poor communication from all advisors. Will be taking business elsewhere.
01/07/21 by Li
Package got to where I needed it to get. Very nice and cheap
30/06/21 by A L
Parcel Monkey helped me out of a tight spot when Parcel2Go let me down not for the first time. Cant think why I trusted them enough to go back - should just have gone with Parcel Monkey in the first place.
It was easy to book a collection and delivery and simple to make payment. There was nothing complicated about any of the process and I definitely recommend Parcel Monkey UK to anyone looking for a solution to delivery of packages.
30/06/21 by Kathleen Matthews
Great courier company
Absolutely the best courier that I’ve ever dealt with
30/06/21 by Mihaela
Very good service would use again
30/06/21 by Wayne Evans
Perfect service
30/06/21 by John P
Amazing service from pick up to drop off, sent Parcel to New Zealand, competitive prices with other companies but the bonus is a tree is planted to offset the fight emissions so bonus. Thanks for the great service. x
30/06/21 by Maria Milner
Quick and clear options made available on line with reasonable prices. Collection period adhered to with preparations made simple to follow. Driver was polite and gave reassurance for good service.
30/06/21 by Wilson
The service was reliable, fast and they delivered the parcel from UK to Edinburgh as per their estimated delivery time. The parcel was delivered in a good condition.
I have used this service for the third time. I am very happy and would definitely recommend it. Price is also very competitive.
30/06/21 by Khyati Shukla
Easy to navigate site, easy to print labels etc. Arrived at destination in Canada in a week so very pleased . Great service
30/06/21 by Andrew Jones
Everything I needed, well laid out forms with clear and consise information.
30/06/21 by Mr Ged Keegan
used this service for the first time, very reasonably priced.
30/06/21 by Customer
Really pleased with whole online experience and would absolutely recommend, but my parcel that was for 3-5 days delivery was actually delivered on day 6. Fortunately it was in time for my brothers birthday but still a bit annoying. 5 stars for the admin side though, as brexit has been a nightmare for sending parcels.
30/06/21 by C Cartwright
did not pick up parcel after a week long wait got hermes to pick parcel
30/06/21 by Cupeter kennedystomer
Our Response: Hello,
Thank you for your review and we apologise for this issue.
Kindly get in touch with the Support team via your Parcel Monkey account and our team will happily help you.
Kind regards,
Parcel Monkey Team
Just the job. Good value and timely.
30/06/21 by Customer
I recently used Parcel Monkey to post a small parcel to Australia from UK. The parcel was just under 3kg in weight including the tape. This was weighed at the Post Office on 2 separate occasions. Yet, Parcel Monkey have now said it was 5.50kg. This is not possible as I couldnt afford to have posted that weight. They have illegally taken more money from my account even after I disagreed and refused to pay. I am not happy with this company and the way they have treated me as a customer.
30/06/21 by Juliet Marsh
Very effecient good service
30/06/21 by Angie and Wilf Coxon
The service was efficient and delivered on time
30/06/21 by Customer
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