We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
to deliver to northan ireland to expensive another company much cheaper for one of the other parcels we sent
25/09/10
I was sceptical about using service after bad reviews,but each time been perfect.couriers could be more cheerful :)
25/09/10
Ensure specific collection instructions are passed on to the driver
25/09/10
No comment left by this customer.
25/09/10
VERY GOOD DELIVERY SERVICE AND CHEAPEST AROUND, ONLY FLAW IS THAT EMAILS ARE NOT ANSWRED
25/09/10
Our Response: Glad you like our prices! Don't forget to look in 'support centre' under 'my account' incase the email notifications don't reach you.
quick delivery as always
25/09/10
quick delivery as always
25/09/10
1st time of using no problems will use again
25/09/10
A postcode address finder would be a good feature and deals/discounts for sellers on Amazon would be welcomed too!
25/09/10
thankyou for you promt,safe and secure delivery service.Driver was extremely polite. Thankyou,will def.recomend and use you in future
25/09/10
we use parcel monkey (city link) because you have the best,fastest, most helpful staff and service,we would not use any other
25/09/10
overall your delivery service is pretty good, however i have experienced problems in loosing parcels, not being picked up or del on time
25/09/10
Good value service, couriers are reliable - how about offering discounts for frequent users??
25/09/10
No comment left by this customer.
25/09/10
pickup + delivery fine.sent u msg re listing with no response
25/09/10
No comment left by this customer.
25/09/10
Very impressed with your service. A shipping label is generated within minutes and the collections are always on time. Very pleased :)
25/09/10
Excellent prices with excellent customer service.
25/09/10
Item badly damaged! NOT HAPPY!!!!!!!!!!!!! Last time i use your service
25/09/10
Courier did not collect! then when i chased them 30 minutes in que..no reason!! item still not delivered 5 days.....but do you give a shi
25/09/10
Great price for a great service 100% recomend
25/09/10
Even though thedriver missed his slot during the day. He came back in the evening to pick up. Thoughtful and cost efficient
25/09/10
No comment left by this customer.
25/09/10
Very cheap and reliable service. Outstanding value that cannot be found elsewhere.
25/09/10
No comment left by this customer.
25/09/10
courier did not turn up after waiting in all day reason ran out of time poor excuse it was my day off had to get mam to sit in waiting again
25/09/10
Service was excellent. Very reliable.
25/09/10
straightforward and Easy to use website. Greate service .Quick response
24/09/10
Didn't make it clear I couldn't use Amex. Card declined and I had to place a new order. Pickup and delivery were good.
24/09/10
No comment left by this customer.
24/09/10
I find it easier to drop the parcel at the carriers but they still want to collect - you could have an option to drop at carrier.
24/09/10
Very happy with service & price. We have used your service about 10 times now & very happy. We will definately be using you in the future.
24/09/10
it was so straight forward!! i will be useing you again, without a doubt, cheers and look forward to dealing with you again, cheers
24/09/10
fast and simple to get price and pay
24/09/10
No comment left by this customer.
24/09/10
A PROBLEM AT MY END FOR PICK UP, FULLY REFUNDED THANKS . WOULD USE AGAIN
24/09/10
Your service was just simply wonderful, welldone
24/09/10
No comment left by this customer.
24/09/10
great price , pick up good , delivery good , online tracking excellent .
24/09/10
Will use again, service was excellent.
24/09/10
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