We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,643 reviews.
You screwed up one thing badly your records were wrong or staff wrong. One out of six went bad we will see for the future.
27/09/10
No comment left by this customer.
27/09/10
Polite staff, always efficient with collection and delivery, never had damage to parcels
27/09/10
Great price, easy to use, great tracking :)
27/09/10
No comment left by this customer.
27/09/10
The recepient claimed the item was left outside all weekend in the rain which had damaged it due to the rain penetrating the box.
27/09/10
Our Response: Sorry to hear your item was damaged, but all items must be signed for. Open a ticket and we'll try to find out who signed for it.
very good , will definately use you again thank you for a speedy easy collection and delivery will certainly recommend you
27/09/10
Great price, fast service and reliable deliveries. Will continue to use.
27/09/10
cant get the My Orders page to look at my orders and still no refund. so not very good but you are cheap.
27/09/10
No comment left by this customer.
27/09/10
Good communication, but no appreciation from customer
27/09/10
No comment left by this customer.
27/09/10
my latest parcel not collected after 7 weeks and 8 attempts and no telephone communication! avoid this company
27/09/10
Cheap and fast. THX
27/09/10
Couldn't fault your service. The parcel was collected from our porch as no one could be in at the time. Recipient was pleased also.
27/09/10
full costs were not explained
27/09/10
Service very good picked up on time and delivery quick and hassle free
27/09/10
Would be useful if you could stay logged in to your account on the Parcelmonkey website.
27/09/10
when i emailed to get my consigment number 4 times and at the end off it you hadnt even put my order thru u. with other reasons i rated poor
27/09/10
No comment left by this customer.
27/09/10
parcel not delivered. Requested return to sender 6 days ago. Still no sign of parcel. Poor response to queries on website
27/09/10
Item picked up when expected, delivered when said too. Can't fault at all.
27/09/10
Excellent service
27/09/10
After changing the post code on a delivery, I had to wait another day for collection because you cancelled the order with the courier.
27/09/10
Our Response: Unfortunately the only way to rectify an incorrect address is for us to cancel and rebook with a new consignment.
I've used your service 3 times now and have been very satisfied every time. Excellent pick up and always delivered on time
27/09/10
Excellent service and price very impressed and will use again
27/09/10
Great service. Item collected & delivered in good time and at a very good price. Very friendly driver. I'll will definitely use again.
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
Excellent, never let us down
27/09/10
More economic than Parcelforce, fast collection and no need to go to the post office - what a good idea!
27/09/10
No comment left by this customer.
27/09/10
No comment left by this customer.
27/09/10
Collection made on time, parcel was looked after and delivered intacked, the following day.
27/09/10
No comment left by this customer.
27/09/10
v good service; only prob was no notification of actual delivery on tracker so had to chase but very good response
27/09/10
we use Parcel Monke a lot. We'd appreciate a bulk discount.
27/09/10
No comment left by this customer.
27/09/10
I was only disappointed in the past with the confusion concerning Saturday delivery. You need a better response to oversize items on website
27/09/10
No comment left by this customer.
27/09/10
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