We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
How about offering a service for smaller and lighter items, as i still have to use the post office for these; maybe a standard £2.99
24/09/10
service is good, but when any problem occurs, customer service is very poor!!
24/09/10
it would be great if you could give us a contact number to conatct you as sometimes email response takes too long and then there is a delay
24/09/10
Prompt and very friendly service - will recommend you.
24/09/10
Easy to use and book, would recommend
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Good service and helpful when tracking an undelivered parcel. Offer awards for continuous orders?
24/09/10
Telephone contact is sometimes required. How about this service at a higher call rate
24/09/10
Thank you, great service.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Another smooth booking. Thank you
24/09/10
excellent service, very hepful and co operative!
24/09/10
Pleased with the tracking system, seems to work well.
24/09/10
Ace*
24/09/10
i have had excellent service every time, thank you Parcel Monkey
24/09/10
It's generally OK but not constant. Import addresses function corrupt. Payment section does not allow my MbNA visa - odd!
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
to many missed collections deliveries.no phone service,a few words are often more helpful than text,what happened to address postcode finder
24/09/10
EXCELLENT SERVICES & PRICES WILL BE USING YOU MORE & MORE
24/09/10
No comment left by this customer.
24/09/10
fantastic service a bit costly on small parcels great pricing for larger ones +++++++
24/09/10
No comment left by this customer.
24/09/10
proper job
24/09/10
Absolutely brilliant service at the most affordable cost, will surely be back, thank you so much.
24/09/10
No comment left by this customer.
24/09/10
You have always provided great prices and very timely customer service and as to the new 'web' colour scheme well 'far out'! Keep on truckin
24/09/10
Customer had to wait at home for 3 days for a 24h delivery. Tracking info now disappeared. Customer service did not chase up nor refund me.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
sent quite a few parcel with you & no trouble but recently one parcel was lost. claiming back money with lengh of questions asked is extreme
24/09/10
I like your prices and service. Pretty much faultless really
24/09/10
Although a problem with this order has developed, the help in resolving the issue has been excellent - thank you.
24/09/10
EXCELLENT JOB!! After reading some reviews I was very nervous, no need, collected 9am morning after, delivered following day before noon.
24/09/10
I did find it easier and quicker when you used the postcode input to the find address. Otherwise, as ever - very good.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
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