We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,486 reviews.
Very bad service. Your team doesnt even no where the parcel is.
17/06/20 by Shaukat Ali
Brilliant as usual always reliable.
17/06/20 by Zebs
Everything was ok. Nothing to complain
16/06/20 by Customer
Excelent services collect and send so fast ????
16/06/20 by Adriana
This time it was very fast , well done !
16/06/20 by Customer
Great price and quick delivery from Swansea to Galway ROI...can’t fault it!
16/06/20 by KT
Smooth operation.
16/06/20 by Susan Jolly Customer
Picked up and delivered as advertised, so in that respect all good. Gentleman who picked up the goods was pretty rude though.
16/06/20 by Tania Nikolinakou
Easy to book online, labels and paperwork sent swiftly, drop off at the Post Office straight in and out, no waiting. Rapid and safe delivery to Denmark.
16/06/20 by Pat Morriss
I have used their service several times now with no problems.
I used to use Parcel2Go... until they (or rather Hermes, whose services they offer), lost a parcel of mine... then refused to refund anything beyond my fee because I hadnt paid extra for insurance- the cheeky sods!
Parcel2Go/DHL have yet to do so. ;)
16/06/20 by Denis Collins
Thanks for you good service the only thing is that this is the third time that you charged me extra after the parcel has been delivered to its final destination . And my measurements and weight is always been exact when I do them . This the only thing I am not happy about . Thanks
16/06/20 by Cathy
Excellent easy to use service
16/06/20 by Gary Clarke
Very good service, parcel was picked up and delivered exactly on time when they told me it would be.
16/06/20 by Maureen Plews
Most, unprofessional, company in my all life! DX Losted my parcel, what I sold on ebay!(worth £250+£19.99Shipping) I booked the delivery via ParcelMonkey with Insurance (£250) as always. In April! (Yes,in April! Still Running after my money) Ridiculous! No one can answer my simple question! Always same answer! Never trust them!
16/06/20 by Thomas A
Following my previous review, which was largely critical of their customer support, I received a message saying they would provide a refund with a link to their site. Unfortunately, this took me to their customer support, which referred me to the returns ticket, which, in turn took me back to customer support. I left a message explaining how I was going around in circles and asked them to telephone me. They said they would pass this on, but I have heard nothing. If you want to recover some credibility, Parcelforce, send me a message with a telephone number so that I can speak to a person rather than a system that seems designed to thwart every effort to resolve a problem.
16/06/20 by Mr Eaton
Very disappointing this time. I used Parcel Monkey a lot. But this time after 13 days I don’t know where is my parcel. I can’t track ,I don’t know why.
16/06/20 by Dina
Always trusted to render a good service. Very reasonably priced, parcel arrived on time and in good condition.
I have used them in the past, will use them again and highly recommended.
Thanks
16/06/20 by Customer
Excellent service from Parcel Force at the UK end, a very helpful courier and DHL at the South African destination were extremely supportive because I was sending three parcels which caused a slight hiccup at customs however DHL were fantastic, keeping my SA family informed at every stage and managed to deliver all three parcels on the same day. My only (very slight) criticism, is that there were so many different important labels to be applied to the packages there was very little space on the upper side of the parcel to place them but other than that I am extremely happy with the service.
16/06/20 by JulieD
Thank you for the excellent and professional service. I will definitely use Parcel Monkey again in the future.
16/06/20 by Jamie
Parcel failed to be delivered from Norfolk to North Wales - the retailer was open throughout the pandemic, even with a note on the door to say leave with next door property if it was out of hours delivery - which is also a fully staffed business operating long hours, to make it worse the guys at the retailers actually know the Courier man, saw him and hes said he hasnt had any parcels for them for ages, after nearly four weeks ive been told the parcel is now in Southampton (not close to North Wales as far as I know) and ive got to pay to get it back (double the cost of initial parcel cost) and then send again back to retailer, you guys arent cool......
16/06/20 by Alistair MacKinnon
Excellent service and simpleto understand.
16/06/20 by Mr John Walker
I used this site for posting a parcel to France. Good comparisons of prices and easy to use. No probems in UK, but France not quite so good! (apparently this is pretty normal!) Parcel Monkey did get back to every one of my emails though, and quickly, so well done and thank you! The parcel did eventually arrive but now I will allow a LOT more time when I next post!
16/06/20 by Jean Platt
Very efficient.
16/06/20 by NJames
Have used Parcel Monkey a couple of times. Very speedy service to family on France - much better than normal post. Sometimes when Ive selected DPD the printed label has taken a lot longer to come through than the 30 minutes claimed.
16/06/20 by Mrs Christine Lamb
Excellent customer service and i would like to recommend everyone.
16/06/20 by Customer
i love parcel monkey, such a great company and super cheap prices as well
15/06/20 by Matty
spot on in every way
15/06/20 by Gerry
Website is great to use but of the last 6 parcels that were due to be collected, none were collected on the day that was booked. Rebooking required more than once on 2 parcels, much later delivery than we paid for, over a week on a next day service. I wont be using Parcel Monkey anymore, the couriers let them down
15/06/20 by Sparrow Automotive Limited
Third time of use - it is fast, efficient and makes the whole job of sending parcels abroad much easier.
15/06/20 by David Allman
Brilliant collected and delievered within 24 hour
15/06/20 by K Jones
Courier (DX) didnt show up on the collection date, tracking didnt work once it was picked up (for DX part of the journey), but customer service was fast to respond, helpful, and package arrived safely and quickly once collected.
15/06/20 by Customer
Absolutely faultless from collection to delivery!! Easy website to use....parcel collected in given time slot... tracking available and kept up to date, delivery informed to recipient of time slot also!! And super price!!!!
15/06/20 by J Connell
I was over charged for a parcel 2 weeks after delivery, I complained and the manager deleted my account before I could complain!! Do not use this company they are run by tyrants!!
15/06/20 by Arf
very happy with your service. by using it I saved myself a chunk of money
thank you.
15/06/20 by pete rainsford
Parcel Monkey is now my number 1 parcel courier.
Cheap and easy, even using next day delivery option
15/06/20 by Mr HODGSON
I have used another company for years. My last parcel with them took a wek to collect and 5 weeks to deliver to France, so I changed companies. This parcel was collected at 15.10 on Wednesday and was delivered into the mountains in southern France by 10am on Friday morning. What more could I ask for AND it was slightly cheaper
15/06/20 by Shems Barn Aspenden
Perfect service.
15/06/20 by Customer
During these difficult times, the delivery of the parcel was prompt and surpassed my expectations
15/06/20 by Leanne Murray
good service, saves money, easy and simple to use
15/06/20 by Graham York
Excellent service
15/06/20 by KARAMJEET SINGH
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