We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,684 reviews.
Got there easily and quick and easy to set up
23/06/20 by SHARON SINCLAIR
I was disappointed that although my parcel had a tracking service, every time I logged on to check the progress of the parcel, it never changed. I don’t even know if the parcel was delivered!!
22/06/20 by Katie
Turned to Parcel Monkey after DHL lost a parcel for over a week with no tracking information, and I needed to move household goods to Spain. They gave me the option of booking with DPD and every delivery has been fully tracked and delivered within the timescales. A great experience.
22/06/20 by SMG
Once again parcel monkey have delivered in every way
Uk to France 48 hours door to door
Also the man collecting was very polite
Happy to recommend
22/06/20 by Ronnie
Easy to use but I had problem in tracking package but still rate them very good.
22/06/20 by Howard
Good quick service and linked smoothly with the courier service selected by myself.
22/06/20 by Tom-Hereford
Great from start to finish. Will use every time now.
22/06/20 by Liz Smith
Rip off! Charges almost twice as much as going direct to Parcel Force for the EXACT SAME SERVICE! Dont be tricked! The Regulator should be made aware.
22/06/20 by Alastair Mackay-James
Brilliant service
22/06/20 by Happy Customer :)
All worked fine but didnt get any chance to specify acceptable times for collection. All worked out in the end though.
22/06/20 by A Carpenter
Second time Ive used them now, and just as efficient as before.
Will definitely use again.
22/06/20 by Bob Still
Brilliant quick polite service, in the pouring rain. Parcel in France in 3 days as promised.
22/06/20 by Customer
Very straightforward site to use with options of a pick up or drop off of parcel. My parcel was being posted overseas and arrived within 2 days, super speedy! I will definitely use this service again.
22/06/20 by Jacqueline Phipps
I use ParcelMonkey alot, the post office wanted £48 to deliver a package from UK to NL, so I got on my phone and booked it with ParcelMonkey for £17, printed the label and dropped my parcel to the same post office 1 hour later. Saved £30 and took 2 minutes to print and attach a label. A+ service from parcel monkey yet again.
22/06/20 by Customer
Good service not sure about the pricing document.
22/06/20 by Customer
First time that I’ve used parcel monkey and very pleased with the service.
Straightforward and efficient.
22/06/20 by Jemima
Gosh where do I start. What a company. Sent my parcel off on the 13th May via Courier but booked with parcel monkey, the parcel couldn’t be delivered as shop was closed (even thought said open for repairs online). Asked for parcel to be redirected back to me as I didn’t want it getting lost. Well that’s when all the drama started. Courier said I have to contact parcel monkey as they are the senders. Now bare in mind my partner is the registered account holder with parcel monkey, I emailed them from my email address. They did get in contact with Courier. Fast forward 4 days later I hear nothing, so I live chat them (as they have NO TELEPHONE NUMBER) to be told they cannot give details to me as I’m not the account holder, fair enough. So partner talk to them they say Courier haven’t sent parcel back. Talk to Courier only to be told it has been sent, yet being asked what the parcel looks like. Eventually Courier rang to say parcel has definitely been sent to parcel monkey they gave me a redirect number. Ok Good! Umm no. Now 2 weeks have gone by live chatted every other day with parcel monkey to be told to sign into account as they have sent me a message but I couldn’t as I had no password. Explained it was partners account, they told him to sign in but it said he couldn’t get access to the account. Unbeknown to me they had change details of his email to mine. (Yet they denied this) Now we are stuck. Was told if I don’t respond to their email by the 21st of June my parcel would be disposed of. So was live chatting every day to at least 5 different colleagues (or same colleague) who didn’t seem to understand what I was trying to say. Which was I didn’t have a password to sign in with and my partner details wasn’t being acknowledged when we used his email address and password. Their bright idea was to sign in with my email and use his password. WHAT??? Any fool know that ain’t going to work. Then I was being told the account was in my name so use my email address which wasn’t true, because when I looked at the registration details it was my partners details. ANYWAY 4 days shy of 21st of June I spoke at last someone who understood my predicament he gave me a temporary password which got me in with my email address and was able to recover my parcel. So darn stressful and unnecessary. Had to pay another £12.00 to get it back, by then all I wanted was to never deal with these people again. It’s like talking to people in gobbly goop. If you want to keep your heart rate down and end up with less grey hairs DON’T USE THIS COMPANY. Also NEVER use a company that has NO phone number. AND please remember if they lose your parcel and you have to claim, have receipts of the cost of the item when you purchased it, KEEP all the messages between yourself and them SCREEN SHOOT IT. Also know that you will ONLY get £20 compensation. Will definitely NOT recommend using them again. Back to Royal Mail, at least if you register it and it get lost you get £500 compensation back. God Save The Queen
22/06/20 by Sharon Jacques
excellent service
22/06/20 by Customer
Fast, efficient delivery as promised.
22/06/20 by Laura Henry
All excellent! Clear instructions, customs and mailing labels supplied instantly and all at a big saving.
22/06/20 by Robert (Highbury N5)
Shockingly bad customer service. On the whole, the service received is good. However, if you ever find yourself in the unfortunate position of having to file any sort of claim, this is the course of events: 1) An apology. Good. We are off to a great start. 2) A list of evidence you must provide will include a photo of the item in the packaging PRIOR to dispatch; photographic evidence of how the item was packaged PRIOR to dispatch; photographic evidence of damage to the exterior of the packaging prior to being opened; photographic evidence of the damaged item within the packaging; photographic evidence of the damaged item itself. 3) I provided all of the above, along with a message from the buyer who stated "you had packaged it well", and a description of how I very carefully prepare items for packaging. 4) Each back and forth message took nearly one week to answer. 5) My claim was rejected. 6) I wrote to the ParcelMonkey HQ exclaiming my disgust and my claim was accepted and paid swiftly. 7) They still wont refund the cost of shipping. So, be prepared to put in a lot of effort to receive any justice, provide extremely OTT proof and still have to write to the MD. As an FYI, I have sent nearly 200 items via PM and spent £1k+ with them. This is business they have now lost due to this hoop jumping exercise they put me on. Really, really terrible.
22/06/20 by Zion
Our Response: Hello Zion,
Thank you for your review and our sincere apologies in regards to this issue.
According to our records, this query is being assessed by the Claims team and we do advise you to get back to the Support Team via your Parcel Monkey account and they shall get back to you.
Kind regards,
Parcel Monkey Team.
This company were so helpful and advised what to do. Also friendly. Happy to use them again. Well done.
22/06/20 by Mrs B Elson
good service
22/06/20 by Customer
Would definitely use parcel monkey as theyve proven themselves to be trustworthy
Thanks
22/06/20 by Saffy
quick efficient and reasonable priceservice
22/06/20 by Mrs Katherine Weatherall
Excellent service - parcel arrived as expected and in excellent condition
22/06/20 by Ezeecopy
Great service, great value. So easy to arrange. Will be using Parcel Monkey again in the future.
22/06/20 by Darren Molloy
Parcel delivered safe and sound, thank you. Courier friendly and courteous.
22/06/20 by Darren Pullen
Good. Hard to follow tracking.
22/06/20 by Charlotte
Fast, easy, reliable, good price. Very satisfied.
22/06/20 by Jarka Weller
The parcel is not showing as received at the destination even though it is on your website.
22/06/20 by Customer
i am pleased to see i can use my paypal now
22/06/20 by Customer
Excellent and quick service, no problems what so ever.
22/06/20 by Céline
Easy to use and book.
22/06/20 by Owen
I sent off four parcels from Scotland to Germany, everything arrived safely and on time; you were also let known per email how far your parcels where, when they got picked up, etc. I’m really happy with the service and would choose it as my first option whenever I have to send something off abroad.
22/06/20 by Customer
Parcel arrived at destination as per the service I purchased. I had to drop off the parcel at a local post office and they gave me a receipt as proof. I was able to track the parcel and the parcel arrived at its destination the following day.
22/06/20 by Paresh
They took extra money off my credit card, claiming my parcel was 10Kg. It was a book!! No reply to my complaint. Will not be using them again
22/06/20 by A Fry
Excellent service. Package arrived intact within a few days to Spain. Highly recommend.
22/06/20 by Andrew Wallis
Excellent courier company, cheap prices , next day delivery
Easy to book
What more can you ask for
21/06/20 by Customer
Easy process. Picked up when said they would and delivered safely to destination within timescale given. Trackable service so could check on where the parcel was on its journey.
21/06/20 by Jo
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
