We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,685 reviews.
THE WORST EXPERIENCE EVER!! STRESS. MORE STRESS AND EVEN MORE STRESS. Daylight robbery, lack of communication, lies and an outright failure to do the job HIRED for. Charging me TWICE, no refund for failing to do original job. DO NOT USE. Youd be better off throwing your parcel AND money on to a fire. HORRENDOUS COMPANY!!!
10/06/20 by Zeke Neville
Very good service
10/06/20 by Customer
Brilliant service all the way ,Super fast.
Have used it many times before and will continue to do so
10/06/20 by Lola Blair
Very easy to use. never had an issue
10/06/20 by david williams
The worst service I’ve ever got! Stay away from them. At first, my parcel didn’t get collected on time and then when it finally did get collected, they kept it at their depot for ten days. When I contacted them why my parcel didn’t get delivered, they told me they figured it was oversized despite the fact that I entered all the sizes correctly. Now, I don’t even know when I’m going to have the parcel returned to me. Horrible sotuation when it was an urgent situation.
10/06/20 by Naz Nazli Alatli
Did not come to collect on collection day. 8 days after collection I tracked the parcel and the courier service stated not receiving the parcel (I had paid for the speedy delivery service of 3-4days)
10/06/20 by Hanna
Excellent booking and collection service, 10 out of 10...
The international delivery side was not so good. We had been sent two parcels, the booking and collection was superb, one parcel sent on the 27th May arrived at the delivery hub Bologna/Imola on the 1st June, excellent, tracking confirmed this. We had a txt saying the parcel was on the vehicle, great, next day delivery we thought, not so, SEVEN days later our parcel arrived.
Parcel number two again arrived in good time, and again a txt arrived saying the parcel was on the vehicle and would be delivered that day, needless to say the parcel never arrived, we phoned the delivery depot to find that the parcel had been marked "unable to be delivered ", the driver had said the delivery point was closed, strange because it was open 7am to 9pm everyday... having had to wait a week for the first parcel, we decided to go the 30kms and collect it in person from the hub... so in all, Parcel Monkey where excellent, DPD UK where excellent, however BRT Italy let the service down and yes I realise that we are in a pandemic at the moment, but it does not require much intelligence to pick up a phone and ask the customer, when the parcel arrived if he could possibly collect it on this occasion.
10/06/20 by Customer
AVOID! Shocking. Actual customer service is non existent. You cannot communicate with a human at all...if it goes wrong, they just blame the shipping company, so, in essence, they can get away with whatever they want and take your money (especially if its already lost / stuck in transit). I am currently trying to claim my money back for 2 unsuccessful attempts to collect and deliver items...my customers were very unhappy. The courier company (Courier) lied about coming to collect, saying I wasnt in...I waited in all day and my CCTV proves they didnt come (Avoid them like the plague too). When I queried with Parcel Monkey, nothing was done, no apology, no compensation, no solution. Whats the point in using them if they wont help when something goes wrong? I took them to the post office in the end and paid more, so Im over £75 down. Use these at your peril, knowing the risks...if it works, its fine...if it doesnt, you are totally screwed. The mark of a bad (dodgy) company is not having a direct live chat and / or customer service phone number so you can speak to a manager, or be dealt with in present time...they dont have this so they can hide behind emails that take hours to arrive... Go direct instead, try DPD (reliable, friendly, and with GPS tracking and 1hour delivery slots), or Royal Mail. Avoid Parcel Monkey, Courier, Hermes & UPS...look at the google reviews too...it speaks for itself...I will never use this company again.
10/06/20 by Gambo Fambo
Great service
10/06/20 by Jo
Japan collection day one, England delivery day 3- Astonishingly fast & cheap. Unbeatable service.
10/06/20 by Customer
Parcel collected on time and delivered within 24 hours. Brilliant reliable service.
10/06/20 by Deborah
Poor service on this occasion . Having booked a parcel to be delivered by parcel force to Gibraltar through parcel monkey I was disappointed that lt took 8 days to reach its destination , rather than the 4 days advertised by parcel force . This is the 3rd time using parcel monkey in 3 months ,and they are usually excellent. I’m putting this occasion down to a blip .
10/06/20 by John Barker
Good Fast Service. Reasonable rates.
10/06/20 by customer
Parcel sent to France - tracked all the way. No issues. Thanks!
10/06/20 by Customer
Such a relief to find such a good way through the best deal for sending stuff. I could have gone so wrong and spent a fortune.
10/06/20 by Clemmiem
Excellent service!
10/06/20 by Customer Violetta
Easy web site to use and good value..100% rec
10/06/20 by Richard King
the system is easy to use, price are ok. but damaged good resolving issues are a nightmare
10/06/20 by BMWM4OWNER
Quick and easy to use. Very flexible and provides multiple options that arent available on other aggregator sites.
10/06/20 by BOBBY DIXIT
Affordable and hassle free service - highly recommend
10/06/20 by Kat
Parcel collected ontime delivered on time. Contents in excellent condition.
10/06/20 by Don Morley
happy with the service
10/06/20 by Chiralina Vasile
Easy and clear to use
10/06/20 by Peter dromgoole
As always very good service!!
10/06/20 by SUN&MOON
1st time to use a company like this and they made it so easy thank you
10/06/20 by Customer
Would recommend, love the fact that their preprint your label for collection and you can track your parcel and it looks like they getting better looking after the parce,but wish it was easier to contact them if a problem does arise and maybe send a text to the person the parcels going to not everyone has email,do they no when to expect the parcel
10/06/20 by Rosa
Booked a collection slot for the next day. Received a text to say what time the parcel would be collected, and no one turned up. Stayed in all day then just incase the text was a flook, but still no one arrived to collect my parcel. I went onto the website and had to rebook the collection for the next day (luckily, I didnt have to pay again). The next day came, the driver came to collect and then got funny with me because there was only one parcel, when on his paperwork it said there should be two. I ordered the collection before the cut off point, so dont understand why this happened.
10/06/20 by Customer
I paid for a parcel which weighed just over 2kg. I had paid for 2.5kg but we just did not have anything more to send my family abroad. I felt at the time it was a bit of a waste, but nonetheless sent it off. I was absolutely astounded today to receive a notification from parcel monkey to say that they had made a deduction from my credit card as the weight was 4kg. The problem is you have absolutely no way to prove your case. You are relying on the integrity of your supplier, and in this case there seems to be serious “MONKEY BUSINESS”
10/06/20 by Mike Rappoport
Great service,delivered in 48 hours by Parcelforce
09/06/20 by Willie MacDonald
Very helpful
09/06/20 by Alistair Dent
Very easy to use and all went according to plan. Would recommend.
09/06/20 by Wendy
The online service was more straightforward then others and i found it very efficient.
09/06/20 by Ms R Ibrahim
I was amazed at how quickly my parcel was delivered to France. I will always use this service in future.
09/06/20 by Susan
Friendly, professional and fast delivery
09/06/20 by Customer
Parcel Monkey great at finding good deals so very happy with the service. However, my international parcel was damaged and then lost but eventually turned up. I believe not the fault of PM but the courier. Will use PM again ????
09/06/20 by Lilypuds
Awful company. Parcel held for 8 weeks in Italy with no explanation. Fobbed off over email by Parcel Monkeys poor excuse for a Customer Services department who couldnt be bothered to pick up the phone to their carriers. Never send items abroad with these people. Cost a lot of time and still no items in sight.
09/06/20 by Phil Lewis
Very happy with the process thankyou
09/06/20 by Jane Crosland
Excellent service at the uk end, booking and collection superb.
However the delivery courier lets the service down.
09/06/20 by Customer
Collected and delivered promptly at a good price
09/06/20 by MM
I will never use parcel monkey again, not only did a 24hour service take 4 days, they charged me £82 in fines to send a simple parcel within my own country just because the weight was off by a few kg. Awful rip off
09/06/20 by Lola
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