We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,490 reviews.
Excellent service. Arrived so quickly
03/06/20 by Customer
Good value for money
03/06/20 by Lesley Walker
Easy transaction, Items delivered and good prices !
03/06/20 by Steve I
Reasonably priced, collected and delivered within 24 hours. Would have liked an approximate time slot for collection though. On the whole, very good service.
03/06/20 by Terry
Awful service, didnt collect parcel when they said they would. No communication as to when they would try to collect again. No apology. Cancelled order. Awaiting refund.
03/06/20 by aH
Easy enough. I live just round the corner from the depot.
03/06/20 by Mr Martin Newton
Good webaite, easy to follow. Great service and kept advised if progresd with speedy collection and delivery to the US.
03/06/20 by Peter Chapman
Works well until theres a problem. Overcharge? Youre on your own. Damaged parcel? Theyll sometimes help, sometimes not. Feels like talking with an army of bots.
03/06/20 by Ilona Czapla
I paid for 3-4 day delivery from London to Singapore with DPD through Parcel Monkey. Parcel collection from London went well and on time but we are now 12 days on from collection and the last tracking notification was the parcel being in London. I asked Parcel Monkey for an update 2 days ago and have had nothing back yet. Poor
03/06/20 by Customer RH
Really easy to use, good process and finds the best prices about. I was sending quite a few parcels and it was a seemless experience
03/06/20 by Customer
Totally unreliable and will defend bad couriers rather than their customers. We were in all day, like most of the nation due to Coronavirus, and out of nowhere get an email saying they attempted to collect but no-one was in. Looked out the window and saw the van driving off. Contacted customer services, with the video evidence that the van never even attempted to collect, and they did not want to know. Defended their courier company and would do nothing. Paid for a next day service that we did not receive but no refund. Waste of time, use a proper parcel company.
03/06/20 by Gerard McGovern
Brilliant! Quick pick up and delivery and all intact. Thankyou
03/06/20 by jayne
Did what they promissed very easy.
03/06/20 by Customer
Booked online...simple, quick, efficient and excellent service.
03/06/20 by Mrs K Chambelain
Simple to use - one piece of advice on using it - go to ‘next step’ and add dimensions as your options are likely to change rather than using weight alone.
03/06/20 by Mrs McKee
Fast and simple way to send a parcel.
03/06/20 by Dan
Yet again parcel monkey does what it says on the tin A☆☆☆☆☆ thankyou
03/06/20 by Diane Smith
Bad communication. Rude customer service.
02/06/20 by Hannah jones
Rubbish, No communication
02/06/20 by Customer
Really good service. Easy to use.
If I change my mind I can cancel the parcel before it gets collected, and get my money back without problem.
Very good website and service.
02/06/20 by Customer
Great service.
02/06/20 by Shezza
Our parcel has still not been delivered and we have emailed and had no reply
02/06/20 by Victoria
Arranged for a parcel to be delivered by Courier via Parcel Monkey, we weighed and measured it and sent them the details. The items sent was 100 hamlet cigars. Parcel Monkey emailed to say they we’re charging extra because the package weighed 14 kilos, which is absolute rubbish. We contacted parcelmonkey to dispute the weight and extra charge but no reply has been forthcoming. Their Customer Service is non existent, there to busy swinging from the trees.
02/06/20 by John Hayes
Its confusing when you send 2 different labels, and the first line address is to short and in the other country the address is working differently, I needed to calll them in romania because they said it’s wrong address because they don’t have first and second line address. Also when printing the label its. Ot in the middle of the paper. Needs to be improved
02/06/20 by Arthur
Quick and easy
02/06/20 by Jaana Tarto
A five star service from beginning to end! Thank you
02/06/20 by Anne Watson
Have used parcel monkey for quotes in the past and always good. The one time I actually needed a courier I got only three options and all above £50 (nearly 3 times what it should be) and hardly any couriers offering. I went to another site and got what I would usually get from parcel monkey, with loads of options . Not sure what is going on but they lost my business this time.
02/06/20 by Guest
Great service and have recommended to family and friends.
02/06/20 by Stuart
It was supposed to deliver by 7days now more the 2 weeks Parcel is still not received
02/06/20 by Customer
Came quick happy
02/06/20 by gary vessey
prompt pick up and delivery.
02/06/20 by Rebekah
Reliable and prompt. Well done!
02/06/20 by customer
Helpful staff fast delivery
02/06/20 by Johnny Stilwell
Quickly found the most suitable service for my needs, Im pleased that I discovered Parcel Monkey.
02/06/20 by Nicholas
Site was easy to use.
Collection was swift and at a time period advised in advance.
Will continue to use for my foreign parcels
02/06/20 by Mr Arthur Nicholls
Great service, arrived on time , would recommend them
02/06/20 by Helga
Service ok. Had to type in my post code several times so website design is clunky. Won’t use again.
02/06/20 by Customer
Very easy arrangment for pick up and delivery was right on time.
02/06/20 by Kristy
Very good service. Well looked after and cared for 5 ⭐️
02/06/20 by Craig
My parcel was labelled correctly by me, courrier came on time but his label that he stuck on DID NOT have an address on!!! So he could not take my parcel. Long live chat with Parcel Monkey it was picked up again 2 days later. Arrives in 3 days time.
02/06/20 by Mrs T D Clark
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