We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,685 reviews.
Everything was smooth
19/06/20 by Heron
Very good parcel arrived within time limit.
Very good value for money vs weight
19/06/20 by D. R. Matthew
Had an invoice and email a week later saying that a 1kg parcel was 45kg and charged me an extra £9!! Utterly ridiculous.
19/06/20 by Danielle Eden
Parcel collected by Courier, delayed and then lost. A bike lock for my son, a doctor, so he can cycle to hospital. They now admit it is lost but will not refund the £16.99 for the lock.
19/06/20 by David Smith
Great service
19/06/20 by Mr Brian Svenson
I always use parcel monkey between UK & Germany. Super quick service and available tracking.
19/06/20 by Customer
Does what it says on the tin, straightforward and dependable good value shipping, especially for international destinations.
19/06/20 by Mr William Wainwright alex
Brilliant, no problems at all.
19/06/20 by Chris Larcombe
Pick up and delivery all went extremely well. If I do have one little negative it would the updating of tracking was slow, but as I said that is a minor minor cririscm.
19/06/20 by Mike Cape
Excellent service. Fast and efficient
19/06/20 by Customer
Easy to use - delivered on time
19/06/20 by Colin Pether
Excellent quick service
19/06/20 by Sarah Beattie
Excellent service. Quick delivery
19/06/20 by Customer
Best rates, fastest shipping and no issues. 10/10
19/06/20 by Joel Berkowitz
Charges nearly double for the exact same service as Parcelforce
18/06/20 by Alastair Mackay-James
Fast efficent service and a very reasonable price! Excellent and definetley reccommend! Thankyou! Peter
18/06/20 by Peter makinson
Awesome website to find best postage deals and easy to use.
18/06/20 by Customer
Parcel was collected and delivered in good time and was in great condition.
18/06/20 by CHRIS ATKINS
Very good value for money. Best value in sending a parcel to Germany.
18/06/20 by C Metcalfe
Not really parcel monkeys fault, but I’ve been waiting 2 weeks now for parcel force to export my parcel from the uk, I was expecting it in 10 days!! Not what you expect when you pay £50 delivery.
18/06/20 by Richard Storer
Worse shipping company, I regret using them for the second time as they never pick up parcel to be shipped its been over 8 days that they said they would come pickup for shipping and they still havent come for it, I got in touch to rearrange pick up still no pick up done and this is not the first time they would do this. The first time it took like 3 separate calls and 7 days to get them to come pick up instead of the next day pick up promised..... not happy at all
18/06/20 by Customer
very efficient and fast service
18/06/20 by kinny
Great fast service everytime
18/06/20 by Irish Poppie
I am very happy with Parcel Monkey services!
18/06/20 by Customer
Amazing service very friendly and fast shipping!
18/06/20 by Customer
Needed to get a parcel to London and paid for a Saturday delivery. It was crucial and absolutely had to be there. It got there on the Tuesday. Don’t say you can when you obviously can’t.
18/06/20 by Suzanne Teed
Stated parcel sizes prior to collection, driver visited as stated but did not knock on door and posted a card stating we weren’t in when we were, card wasn’t pushed through letter box just shoved in side of door. Contacted parcel force who stated they would send a driver out the next day. He came and wouldn’t take one of my parcels even though I had clearly reported the dimensions. He advised if we made Parcel smaller I.e fold it up he would be back to collect, he did not return to collect item. Contacted the office who stated they take up to 2.5 metres in length, parcel less than this in length. They advised it would be classed as a priority collection next day - did not arrive. Recontacted today again for priority collection - not turned up. NOT HAPPY!!!!!!!!
18/06/20 by Sarah Horton
Excellent service, my go-to postal service to France
18/06/20 by Caroline Temple Cox
Very fast delivery with no problens
18/06/20 by Customerbarry ayris
Efficient and quick delivery to France. Will most certainly use Parcel Monkey again.
18/06/20 by AL Renfree
fantastic! first time Ive used them swift precise service and delivered the next day will use again
18/06/20 by Jacqueline sowsbery- moore
Did exactly what was promised. Picked up at the door and dropped off to me. Quickly and at a good price. Would recommend
18/06/20 by Customer. Carol
Worked well and was delivered as quickly as was reasonable.
18/06/20 by Peter M
Excellent service and price
18/06/20 by Whyte
Worth it, for ease of use and fair pricing.
18/06/20 by lisa macedo
I always use parcel monkey they are fantastic!!
18/06/20 by reece
Great service
18/06/20 by Trudie
great service and arrived promptly
18/06/20 by Nigel
as always delivered within time scale and package arrived as it shouls
18/06/20 by Nigel
Items got to Portugal fast, well packaged so customer a bit disappointed the boxes were rather bashed up.
18/06/20 by Customer
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