We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,486 reviews.
Great service - would recommend
24/06/20 by Val Daley
The "service" offered by this company cannot be called service in any way, shape or form. My parcel that I tried to send on 30 April has gone missing and they have now washed their hands of the situation because I didnt pay extra to insure it. Why should I have to insure a parcel in their possession? Once delivered to them it is their responsibility. They lost my parcel and now I am struggling to get back even the £23.15 that I paid for delivery, or as it turns out, NON-delivery! I am sending a formal complaint in writing and demanding a refund of my payment and I will copy their local trading standards office. I have come across some bad service over the years but this shower surpass every other problem that I have ever had. I dont complain readily because I know things can sometimes go wrong but when they deny all responsibility and tell me that it is my responsibility to find out where the parcel is, that really does take the biscuit. Suffice to say, I shall smear their name at every opportunity and the beauty is, I have the documentary evidence on their own conversation trail that what I say is factual so I seriously hope they try to sue me for libel - meet me in court!
24/06/20 by David Fraser
Easy, quick, cheap
24/06/20 by F MacCallum
Prompt collection of parcel, reasonable postage rates. Excellent tracking & rast delivery
24/06/20 by Customer
Absolutely top class service
24/06/20 by ian corbin
great service parcel arrived on time
24/06/20 by Customer
First time I used this company and I can honestly say it was one of the best experience I’ve had with a parcel delivery company.
So easy and I didn’t need to print a label.
I will 100% use you again.
Thank you
24/06/20 by City MOT centre Wolverhampton
at least 30% of parcels booked through parcel monkey do not get there next day when i pay for next day delivery. when you complain they are not interested
23/06/20 by diana white
Always use parcel monkey for their great service.
Never failed to pickup and always delivered on time.
23/06/20 by Groovechild
Fast and very good
23/06/20 by Customer
Absolutely brilliant. What they say they are going to do they do
23/06/20 by Jackie Cross-Gower
Great service always.
23/06/20 by Customer
Great price and fast delivery. Couldn’t fault the service at all.
23/06/20 by Carol
Excellent service. Was able to track the delivery
23/06/20 by S Coulter
Very easy to use... 100% recommended
23/06/20 by Robin
Parcel monkey have been terrific!
We did our third international move in 3 years, and the previous times shipping overseas has taken months (once it took 5 months to get our stuff). This time we decided to send individual boxes by Parcel Monkey as we packed them, and they arrived within a week! So efficient and easy, highly recommended.
23/06/20 by Charlotte George
I have never experienced such terrible customer service in my life. Parcel Monkey charged me for a parcel that was cancelled. They insisted it was collected which was impossible as it didnt exist. Parcel Monkey continually refuses to acknowledge attempts for customers to get in contact with them. I tried for weeks to get them to acknowledge I am owed a refund. The refund never turned up as promised. I have spent almost 2 months fighting this company. I am ignored when I make requests to speak to management AVOID at all costs.
23/06/20 by e
Good service
23/06/20 by Customer Mark Phillips
Excellent service. Will use again
23/06/20 by Barbara jackson
I used this service to set up a parcel pickup and delivery. I paid for the service and no one ever showed up to another courier. When I try and contact parcel monkey I am told to contact the courier directly. When I contact the courier directly I only get returned emails as undeliverable. I cannot get in touch with anyone to get a refund. TERRIBLE EXPERIENCE!!! At this point I feel like this site is fraud!
23/06/20 by Amber
Picked up and delivered as expected, great service
23/06/20 by Joan Paterson
A good way to access premium quality couriers such as DHL at a great price. Parcel collected from my home and delivered within the advertised timescale. DHL gave text message and email updates, including a two-hour window for delivery and collection. Would use again.
23/06/20 by Tom Booroff
If I could give a MINUS five star I would, 2 weeks after collection I find out that my parcel in in the hands of the local PO, this is almost certain that I will never see it again. Will never use (parcel) Monkeys again
23/06/20 by Very angry customer
Excellent service, not the cheapest but very good value and the parcel arrived on time and in good condition.
23/06/20 by Andy
All was quick and easy as always, 5 star
23/06/20 by Customer
Frankly more than useless, their customer service is a joke. Dont deliver a parcel then refuse to deal with person who is waiting for the parcel. Keeps lying about reasons they cant talk to the end customer, citing GDPR inaccurately. Never get a response from the same person, no phone number to contact and all in all one of the worst experiences I have ever had. UPDATE: Get a very quick reply via trust-pilot, whereas have had to wait over 4 working days from the customer services team. The last response received from the customer service team included the comment: "Please be advised that we are unable to take this further with you as you are not the account holder and we can only take this further with them" It should be noted that the account holder confirmed they raised a claim the week before I did. However they have not received anything back from parcel monkey, even though all required documentation related to lose parcel was provided.
23/06/20 by Craig
Our Response: Hello Craig,
Thank you for your review and we apologise for any inconvenience caused.
According to our records, this matter is being handled by the Claims team and we do advise you to be in touch with via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team.
Excellent best price and delivered by a very professional crew.
23/06/20 by Customer
I was very disappointed with Courier who decided to add a duty tax of £200 on a £75 value box. Unfortunately will not use Parcel Monkey again as they work with Courier.
23/06/20 by Rachel Caine Caine
Our Response: Hello Rachel,
Thank you for your review and we apologise for this issue.
Kindly get in touch with the Support team via your Parcel Monkey account and our team will happily help you.
Kind regards,
Parcel Monkey Team
Cannot fault your service.
The pick guy is very pleasant and helpful.
23/06/20 by Cathy Clark
Very easy to use
23/06/20 by Kevin Mills
Parcel monkey appears to have given my email details to all and sundry. Being spammed up to 50 emails a day, when I click to unsubscribe, parcel monkey is seen just before unsubscribe screen is opened. Avoid or be spammed withing an inch of your sanity.
23/06/20 by Becky
All fine for booking etc but I dint receive the service I paid for and while I appreciate that things can happen especially during Covid-19, I dont feel the service was as expected from there. We are a small online retailer and needed a fast delivery of a product to our customer. We used PM to facilitate this and paid for a next day service which our customer also paid a premium for to help them. The parcel took several days to arrive and we had to compensate our client for missing their deadline. I think this is the right thing to do so no issue with that. However PM just said something tantamount to tough and it is what it is and offered no compensation to us. So we paid a premium and had to refund our customer making the whole transaction a loss for us. Pretty poor!
23/06/20 by Customer
happy with delivery and price
23/06/20 by nicki
Ill be quick. Booked Saturday for Monday collection with Courier with next day service. Courier 9:30am Monday sent email with collection time, never turned up. Contacted PM and was told to wait till 18 and then if no collection, then contact back. Next day, i was given the only option to Cancel, or Re-Schedule for 24hrs later. So the parcel would be 48hr later. Asked for same day service or even a depot drop off as goodwill, No amendments can be made. Cancelled at 8:30am Tuesday - then got an email at 10:30 from Courier with a Tuesday collection time! From my perspective, everything i did was in a timely manner, PM get negative feedback, customer will end up going elsewhere to seek better timed service at the same cost price. Parcels are shipped for weight and volume, Customer pays for time, time lost Courier and Parcel Monkey - customer lost.
23/06/20 by Rob
Always very good service and delivered on time
23/06/20 by Customer
Worst company I have ever used. Customer service administration is laughable and embarrassing. Submitted a correct address on 6th June, wasnt issued by PM.co.uk to Courier (the carrier) and currently now on 23rd of June no parcel to my customer. Turns out Parcel Monkey didnt submit the correct address till 13 days later on the 19th June and now have to refund the customer in full. Never using again, and would strongly advise anyone else not to. USE PARCELHERO MOVING FORWARD - GREAT SERVICE. Have full evidence of PM.co.uk incompetence as stated by Courier on dates which administration tasks were completed.
23/06/20 by Callum Bruce
Unbelievably poor service. Paid £92 to be picked up on the Wednesday then told it would be Thursday then Friday then Monday. Customer relations was non existent. Attitude was poor and told that it was nothing to do with them and they would not pay compensation. Seriously considering small claims court as fed up with companies like this that dont care, they deserve to go out of buisness
23/06/20 by customer
Excellent service and price
23/06/20 by Aisha
Lost my parcel twice with Hermes. Claiming and getting refund is very difficult and takes ages. Would not recommend using it.
23/06/20 by Ali Akel
Did exactly as offered, perfect.
23/06/20 by Customer
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