We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,486 reviews.
Great service and great value for money.
15/06/20 by Mr Mccombe
Excellent easy to use service, but reality has been slower than advertised. This is Royal Mails fault but it was your promise, hence only 4*s
15/06/20 by Stephen Bailey
Fabulous service as ever - My one stop shop for any of my courier needs !!
15/06/20 by Graeme
Will use again. Very good service ????
15/06/20 by Joanna
Very efficient. Everything on time. Good pricing.
15/06/20 by Ken Cooper
Excellent, straightforward and reasonably priced service as always.
15/06/20 by Caroline
Ever since I started using Parcel Monkey for my shipments I have had zero problems with deliveries, mainly through ParcelForce. That has been different in the past so I will definitely stick with Parcel Monkey!
15/06/20 by A. Seg-Doh
Good service! Damage free parcel delivery!
15/06/20 by Christopher Burton
Excellent service and great price
15/06/20 by Mr nick donnelly
High quality service. Package delivered in a couple days to Germany.
15/06/20 by Customer
It arrived, a bit longer in time than suggested but considering the Coivd-19 virus situation it is so good for it to have arrived. Good value too compared with other options I looked at. Overall very pleased
15/06/20 by Michael Cadman
Took over a week, to get the package. Package was also sent to the wrong address in Ireland. Could do better
15/06/20 by Customer
Good service, easy to use the website, prompt pick up and delivery.
15/06/20 by Karen
Easy to use and when you need to add insurance its also much cheaper than Interparcel and Parcel2go,
15/06/20 by Theo
I was a bit wary at first about using this service but it was first class and spot on.
Parcel collected from home the next day and delivered to France inside 4 days.
Brilliant service and would use again.
15/06/20 by Rich Holder
Wish there was a phone number so I could speak to someone
15/06/20 by THORNS
Excellent VFM, easy to use
15/06/20 by Industrial Fabs
Very pleased, arrived at both destinations safe and sound
Will use you again
15/06/20 by suzy greenwood
Cheapest by far and very good service.
15/06/20 by CRAIG IDE
Brilliant service!Parcel picked up on Monday arrived in Sweden on Thursday, can’t complain at that!
15/06/20 by Mrs WATT
Item was received but had been damaged in transit so had to refund
15/06/20 by Customer
Label attachments always arrive quickly Via email and easy to print off, recommended
15/06/20 by Lesley Walker
I used ParcelMonkey to ship a valuable item with DPD, which was thoroughly wrapped and fully insured. The parcel was extremely delayed which initially I thought was due to the COVID-19 restrictions, however customer service could not tell me where the parcel was, but until that point were very responsive. 1.5 months later the parcel shows up, delivered by Courier (a completely different courier than booked) and the packaging was torn open, dirty and some key elements were missing making it completely unusable. When I lodged an enquiry with ParcelMonkey, I received a statement I should have contacted them within 10 days of shipping and claimed it as lost (it wasnt at this point) and they offered me a refund amount that was LESS than the actual shipping costs I paid(!!!), and not covering the actual costs of the now damaged item for which I paid additional insurance. When I asked them to clarify and challenged their decision, they stopped replying despite following up 5 times. Needless to say I am very disappointed in how this was handled and would NOT recommend using ParcelMonkey to ship any valuable items.
15/06/20 by Customer
Great service very easy to use and efficient
14/06/20 by sarah
The only company who collect the item and then to deliver the item back to the sender. Item never left the depot and returned damaged and wet. DO NOT USE UNDER ANY CIRCUMSTANCES
14/06/20 by ELLIE ROTHCHILDS
Excellent service, would highly recommend.
14/06/20 by Customer
Quick, affordable and easy
14/06/20 by Customer
Great service with no fuss
14/06/20 by Mr Stuart Waterhouse
Great service
14/06/20 by Customer
Great service
14/06/20 by Clint West
I love Parcel Monkey and have been using them for a number of years to send large parcels within Europe. Fast delivery, accurate tracking available and the curier always in touch with the receiver ahead of delivery. One critisism: i always use curier to pick up parcel from my home and dont get a pick up slot, so have to be available all day.
14/06/20 by Elena
Great value for money and service.
14/06/20 by Customer
Nice easy transaction, courier arrived as stated, all good, would recommend service, worked out cheaper than direct with courier
14/06/20 by Jules
Used twice now, no issues. On time every time.
14/06/20 by Sital
this site is fantastic ive used it a few times and everything is very easy and helpful to use for finding best prices to send items 5 ***** service
14/06/20 by Paul Irons
Does exactly as it says on the tin.
14/06/20 by Michael
Very efficient service. Parcel was delivered within timescales advertised. Able to track all the way . Will definitely use agsin
14/06/20 by David Hayter
Great service. Cheaper than the post office
14/06/20 by Christine Stevens
EASY TO ARRANGE POSTAGE AND SHIPPING PLUS A SPEEDY DELIVERY RESULTING IN A POSITIVE FEEDBACK FROM MY CUSTOMER.ALL VERY GOOD!!
14/06/20 by Martin
Parcel monkey were great, just let down by Parcelforce. The Parcelforce website was showing the parcel had been collected when it hadn’t and was late arriving. I understand these are exceptional times but they shouldn’t promise a 48hr service when they just can’t do it. I will use parcel monkey again but just not choose Parcelforce as the courier again. However I would like to say thanks to the Parcelforce driver who did his best to disguise the fact it was a mountain bike arriving for my daughter even though she knew it was on its way. His service was excellent and he is and a credit to Parcelforce!
14/06/20 by Guy
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