We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,684 reviews.
A shambles-my parcel was not picked-up on 4 occasion and once I cancelled, the courier arrived! The only thing Parcel Monkey got right was my refund. I reverted to using the Royal Mail, which was reliable. Dont use Parcel Monkey but go direct instead. The promised savings are marginal in any case.
28/06/20 by Simon Penson
Courier stated parcel was 2.0kg and I was retrospectively charged much more than originally quoted. This was a small item; clearly weighing 300 grammes. Poor service.
28/06/20 by Customer
Prompt collection & delivery on time
28/06/20 by Paul
Amazing service once again!
27/06/20 by Lesley
All good - saved me £25
27/06/20 by Mr. Jeffrey Jones
Cheaper than going direct. Saved £8! Will use again.
27/06/20 by David
Booked a parcel pickup. Left some detailed instructions during the booking but these were not passed onto the underlying freighter (parcelforce) resulting in a missed collection. 1 week later, still waiting for the parcel to be collected....next time better off booking directly with the freight company.
27/06/20 by Tas
Collected on time , delivered on time , labels and paper work easily sorted .
27/06/20 by Linda
Once again, an excellent and quick service.
SUPERB
27/06/20 by Mr Corney
good service as usual
27/06/20 by Chris
Easy to use website and very useful tracking system to check on deliveries.
27/06/20 by Julia
Parcel Monkey is easy and quick to use. Helpful staff. Very pleased with the service. Many thanks
27/06/20 by Erika
From the UK to Italy. Quick and reliable.
27/06/20 by Customer
Good services to compare and pick best courier services...
27/06/20 by Customer
Still awaiting collection of item book over a week ago. I have rebooked this collection 4 times and it still has been collected. Wait for day of collection but it just comes and goes with no collection. Absolutely abysmal service.
27/06/20 by Glynn
Came on day they said and delivered next day as they said by 12noon...
27/06/20 by Teddy
Excellent cheap service
27/06/20 by Helen
Easy to arrange parcel delivery
27/06/20 by IP, Nuneaton
As always, great delivery, collection, communication, and of course the cost. Would recommend you to anyone - thanks guys for helping me too.
27/06/20 by J Popley
Quick, easy, cost effective.
27/06/20 by Pedro
Good communication, fast delivery, thanks
27/06/20 by Customer
Excellent service, very quick and efficient. Thank You!
27/06/20 by Mr Hudson
Quick and easy to use
27/06/20 by Miss Narges Khalaf
Will only use this company very fast in the lockdown only l week from uk to rhodes
27/06/20 by Mrs koliofotis
QUICK AND EASY SERVICE
27/06/20 by Customer
QUICK EASY SERVICE
27/06/20 by Customer
No difficulty finding the specific delivery service I wanted.
Tracking worked when it felt like it but I believe thats the responsibility of DHL and not this website
27/06/20 by Christine Healey
Great prices.
Great service.
Havent let me down yet !
27/06/20 by Ian Atherton
Smooth transaction. Parcel was delivered with full traceability
26/06/20 by Robert
easy to use website and the parcel was car parts which delivered on time
26/06/20 by Martin Neary
We have used Parcel Monkey twice recently, once in the UK and once to France. On both occasions the process was easy, painless and very satisfactory. The prices were excellent and the service and delivery times were faultless. We will certainly use them again.
26/06/20 by ewan carr
More than acceptable 2 days from Bucks to remote farm in Belgium.
26/06/20 by Alistair Turner
Twice I arranged for a package to be collected, and twice nobody arrived to collect nor did anyone called either at the collection point to the myself who arranged the collection. They is no directly contact number to call for assistance and their question list does not cover all eventualities. Now I have the hassle to try and get a refund not only from parcel monkey but also from the seller of the Item.
26/06/20 by Timothy Wayne Young
parcel delayed
26/06/20 by Mr Oliwer Stepniak
Both boxes delivered ontime and intact
26/06/20 by Ian swift
Excellent service. Easy to use.
26/06/20 by elaine MOORS
Sent package via Parcelforce through Parcel Monkey. Whole process was easy to follow, label was available within about 10 minutes of purchase, easy to print out, no problems dropping at local post office, parcel was delivered without issue. Did not need to claim or anthying so cant comment on that side of the service.
26/06/20 by Happy customer
Quick and straightforward. Note that long addresses/street names are truncated, I had to amend my delivery address with the courier, but there were no issues doing so
26/06/20 by Cameron
All very easy and efficient
26/06/20 by Sue May
Great service, lived up to all policies and will definitely be using again
26/06/20 by Jeffrey Ross
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