We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,489 reviews.
Very happy with the process thankyou
09/06/20 by Jane Crosland
Excellent service at the uk end, booking and collection superb.
However the delivery courier lets the service down.
09/06/20 by Customer
Collected and delivered promptly at a good price
09/06/20 by MM
I will never use parcel monkey again, not only did a 24hour service take 4 days, they charged me £82 in fines to send a simple parcel within my own country just because the weight was off by a few kg. Awful rip off
09/06/20 by Lola
Best price and reliable service.
09/06/20 by Customer
Excellent service
09/06/20 by Custome Gordon
Collected on 11th May and it has not been delivered
09/06/20 by Customer
Excellent service on this import and fast delivery
09/06/20 by Shelagh
Spot on. Great service
09/06/20 by David
excellent service which I use regularly and have always lived up to my expectations
09/06/20 by Alan McFadzean
Still have not received my parcel after 4 days waiting. Called parcelforce 4 times and they have yet been able to update me about the collection or delivery. They also have not contacted me once.
09/06/20 by Istvan Gulyas
Very simple and easy to use. Made sending our very large and heavy parcel stress free.
09/06/20 by Toni
Fab easy peasy picked up on time delivered next day x
09/06/20 by Deb
Really great service for both domestic and international parcels. Have been using parcel monkey for over a year now with absolutely no problems. I can highly recommend their service, easy to use and efficient.
09/06/20 by CollectPlus Customer
Really easy and quick process. All went very well. Thank you.
09/06/20 by Nora Gewert
Sent a package (4 wheel spacers) wrapped in loads of bubblewrap , which was more than enough for normal everyday handelling . Took out insurance ( for mine and customers peace of mind) . Customer opened package to find that 2 f the spacers and cracks in them ( clearly had been dropped ) . Packing was damaged before item was opened by customer . Cutomer provided me with photo evidence of damaged caused by courier and photo evidence of the packing .( I also took pictures of the package before courier picked up ) . I put in a claim , and lo and behold , Yep you guessed it .. They WILL NOT pay out for negligence . What is the point of insuring items if they try and find any excuse of not honouring contract . I will be taking this matter to small claims court as clearly any excuse NOT to pay out is their motto
09/06/20 by Mr Chris Kautz
Reliable and intuitive to use. Always a choice of services at a range of prices.
09/06/20 by Jim
Terrible service. Paid for next day and took 5 days. Now it’s missing and the tracking number they have doesn’t work! Please just go direct and save yourselves the hassle. AVIOD!!!!
09/06/20 by mike hallam
Very good service
09/06/20 by Pascual Carrillo
Brilliant service and the package arrived safely thank you
09/06/20 by Kim norwood
Excellent service
09/06/20 by scott walters
Disgusting service I was assured a parcel that has been waiting for collection since 3rd June would be collected yesterday after contacting Parcel Monkey 3 times now and the parcel is still sat here waiting, and you can only contact through chat or email!!!
09/06/20 by Lorraine @ Harmony
Fasr no hassle service and always good prices.
09/06/20 by katrina
Excellent service
09/06/20 by George
Great service - would use again
09/06/20 by Customer
Good service.
09/06/20 by Customer
parcel monkey is amazing easy to use and ratings on each delivery , prices you understand ..the only thing i struggled with was the parcel sizes as in centimetres (dress making measurement) ,millimetres or inches would be better or on site conversion would have been nice ...but apart from that slight gripe brilliant saves me a fortune and no ringing around
09/06/20 by Neville Britt
Just excellent, weuse Parcel Monkey all the time.
09/06/20 by Jeremy Fowell
Uk to USA no issues arrived in 6 days would have been sooner however USA parcel services are closed at weekends due to covid -19 with all this going on in the world I think 6 days for a 4kg package was great. I used DPD through parcel monkey wouldn’t use any other courier through them DPD are amazing in Europe so thought I’d try them. I was not disappointed.
08/06/20 by Tracy Shaw
A great, cost effective solution for SME s for online delivery
08/06/20 by CHRIS ATKINS
No, I get dragged in by a good, fair price for sending. It takes a goodly time to set up the postal arrangement, last thing happens is an increase in charges. Not a fair system. I won’t be using this service again.
08/06/20 by Richard Gordon
Excellent service from start to finish. Many thanks
08/06/20 by JJ
Thank you for collecting our parcel and delivering it safely
08/06/20 by Kathy
Parcel force never delivered gone back to depot never left a card waited in all day
08/06/20 by Terry
Needed a heavy item 10kg sending.Saw these guys gave it a try.Really low price for a Parcel force delivery.Booked it and took to the Depot the following Day.Delivered next day even though 48 hrs service.
Well impressed with the ease of this service and I was able to use Paypal for Payment.If you set up an account it makes things easier as you can check tracking, re print labels etc.
Thank you guys for a Brilliant Service use you again soon
08/06/20 by Andrew Rees
Excellent tracking and quick delivery
08/06/20 by J.M.
6 days late collecting parcel that was urgent. Had to ask twice what was happening and told collection would be rescheduled. Very disappointed as I oaid iver £30 for the service.
08/06/20 by Kat
Can’t believe how quickly our parcels reached Brunei! A very smooth operation.
08/06/20 by Pat
drop off according to pln smooth good job men and women .
will think off you for next job.
08/06/20 by mr w hadley
Collected and delivered on time. Booking process was easy. Will use again.
08/06/20 by George
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