We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,490 reviews.
Easy to use, quick service and items delivered safely.
02/06/20 by Customer
brilliant as usual used this company a few times, always first class service
02/06/20 by Customer
Fabulous service as is usually the case, thank you parcel monkey.
02/06/20 by Customer
Once again 1st class service, collected on time from a young lady with a smile
(Parcelpost) and delivered within 24 hours.
02/06/20 by David.
Collected safely and delivered in perfect condition and within the stated delivery time. Faultless service.
02/06/20 by Andrew Watkinson
Simple to use, but I was a bit thrown when I paid PM for a 24 hour parcel and the Post Office posting receipt stated 48 hours
02/06/20 by Andy FOLLIS
I pay and arrange parcel collection and delivery. and you send an email asking me to contact the person at the collection point if I require any more information. You would think you would know whos paying for your service. He who pays the monkey calls the tune! collection was arrange for 28 ,No information on the expected delivery date. tracking not working.
02/06/20 by David Milburn
Having to to wait over a week for a parcel to be delivered which was on an overnight delivery is unacceptable and when you ask for a refund for poor service they throw the terms and conditions at you and tell you the service is not guaranteed. The only guarantee is that they will take your money but never give any back as a good will gesture.
02/06/20 by Customer
Perfect service
01/06/20 by Customer
Easy to use. A good feature would be an auto fill function for the same parcel dimensions, weight etc as my product is the same time and again.
01/06/20 by Customer
Prompt, efficient service - all worked well.
01/06/20 by Customer
Very quick, cheap, 100% recommend
01/06/20 by Greg
Lack of customer service. They are treating paying customers like moron. No apology, no compensation despite rubbish service. There are plenty of other companies or go directly to the courier company. Dont waste your time and energy on them.
01/06/20 by Lee Motley
DO NOT USE. Disgraceful service. Very difficult to get straight answers when package is not on time. Then to decide not to actually deliver my parcel, CHARGE ME AGAIN to send it to original sender address AND NOT REFUND THE ORIGINAL FAILED JOB MONEY. THIEVES. DAYLIGHT ROBBERY. DISGRACEFUL.
01/06/20 by Zeke Neville
Excellent service.
01/06/20 by Paul
Efficient and timely service
01/06/20 by Priti Thakerar
Really disappointing page. I was looking for a courier to ship a small fridge (around 32 kg) and they have website especially designed for that: "How to transport a fridge via courier" - if you type it in google it will open you that page as I cant type link here. Ive typed weight and got quote which Ive pased to customer. Fridge was worth 25 quid so 31.67 on top is acceptable. When I got paid by customer Ive tried to book using same link and after clicking Book now I put same weight and dimensions and price went up to 210 POUNDS. What the hell? If its too big you should NOT give quote in first place without asking for weight AND dimensions. People on Live chat are totally useless and just give you automated answers to use different service.They always advise to "that to see the available service and price, you will need to enter all the details needed, especially the weight and dimension and the postcode for collection/delivery as the price will be based on the details." but on page with quote they only ask for WEIGHT and collect from/deliver to and as page says FRIDGE its obviously bigger than a shoe box or bedside cabinet. Very bad practice and false advertising.
01/06/20 by Paul Niewiadomski
Excellent Service. My parcel reached its International destination in record time.
Thank you
01/06/20 by Stoddart
Good service
01/06/20 by Sian Dodds
Nice clear form to fill in very efficient
01/06/20 by D E Johnston
The service itself was ok, no good but what was shocking is that a few day later they charged my card with no authorisation an extra payment. According to them my parcel was 9 kilos, and no 0.5 kilo. I still trying to contact them, as they have no phone number, for them to explain to me how 2 surgical masks and a get well soon letter from my daughter can weight 9Kg (more than 15 pounds). After that, I found out tons of bad reviews.avoid this company.
01/06/20 by Beatriz
Great service, great price, plus tracking
01/06/20 by Alwyn Turner
If I could give 0 stars I would. Due to coronavirus our business (which usually doesn’t do sales) had to start selling stock to help pay rent and we were using parcel monkey to send the packages out. I have measured the boxes and they seemed to fit within the dimensions. We have sent over 200 parcels since March. How shocked were we when we have discovered that parcel monkey decided to charge us £52.60 for each box (!) sent via them because the depth dimension was a few cm out even though all other dimensions were well within the dimensions specified. There is no phone to reach them and the live chat assistant simply explained to us that basically there is nothing they can do and it is what it is. That is simply unacceptable - after we have already spent so much money with parcel monkey to be treated this way and we will now loose pretty much all the money we made as £65 postage is ludicrous. This is not reasonable at all and moreover if there was a problem in March we should have been notified as soon as possible not end of May so we had the time to cut our losses and stop using parcel monkey. We will be filing a formal complaint with the ombudsman.
01/06/20 by Entwined. Accounts
The UK end of my delivery was fine but there were problems at the Italian end with the partner delivery company. However, it did arrive eventually.
01/06/20 by Customer
I wanted the option to have it collected i was only given the option to take it to the post office. Which was not really what i wanted
01/06/20 by Customer
Parcel Monkeys site is easy to use & straight forward. On the odd occasion when I have had a problem with a courier it has been sorted out quickly. Very good communication. Happy to keep using them.
01/06/20 by Liz
Easy to use. Courier picked up as agreed.
01/06/20 by Christopher Walker
Good pricing, slow delivery from parcelforce
01/06/20 by Simon
Money-saving and easy to use.
01/06/20 by Paul
Hit by additional charge a week later because they worked out that a 15kg package in volumetric weight was 39kg. Why even ask me for the weight if you’re just going to presume something that is big is heavy.....
01/06/20 by Customer
excellent service
01/06/20 by B.MILLS
Tracking shows parcel collected. Concierge verified this. Tracking shows lost in the depot. No compensation. "Oh the tracking is wrong, the parcel was never collected" For another parcel they sold insurance. The parcel was totally smashed during the delivery. No compensation. "Oh we dont compensate amplifiers, they are considered delicate. We just sell the insurance so that we get money for nothing". What do you think?
01/06/20 by Customer
Great service and a simple procedure.
01/06/20 by Martin
Faster than expected. Less than 2 days delivery door to door from London to Amsterdam. Cost was very reasonable. Will definitely use again
31/05/20 by M.O. Gruss
Excellent pick up, delivery and communication as always.
31/05/20 by Clare Law - Fine Artist
Best site I could find. Helped me when relocating from France.
31/05/20 by Customer
Felt with this company for a while very good
31/05/20 by DAVID MCCABE
I found Parcel Monkeys service competitively priced and working well. I am now using the Monkey as my primary parcel service provider.
31/05/20 by M.Z. Bober
Very fast and efficient and much cheaper than even Hermes
31/05/20 by John Caldicott
Im very satisfied! kind, punctual, attentive team
Thank you!
31/05/20 by Agnes Papp
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