We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
You collected when you said you would and delivered when you said you would. Efficient service and friendly courteous driver collecting.
23/04/19 by Customer D. Smith
Never used this service before but sent a parcel from the UK to the USA in five days ,arrived in good condition at a significant saving on other major courier costs.
23/04/19 by CustomerJOHN North Wales
Efficient service, collected and delivered next day as stated.
23/04/19 by Marcus
WARNING - Parcel Monkey UK have consistently tried to avoid settling a legitimate, damage in transit claim, 4 weeks on and Im still trying to get the issue resolved and compensation for my losses, this company should be exposed for its bad handling of insurance claims and its avoidance to pay out tactics
23/04/19 by Garry Everitt
Great service received from both me as the sender, and my customer, the recipient.
Will use again.
23/04/19 by Tracey Nixon
Parcel Monkey can be hit or miss. Sometimes the service is smooth and efficient. Other times there are glitches and the customer service reps arent able to assist. Most times the parcels are delivered. About 1/3 of the time there is an error. Either the parcel isnt picked up or the paperwork doesnt come through. Refunds take forever in this instance. In the event of a lost or damaged parcel, expect months to pass before resolution.
23/04/19 by Kelsey Hamer
Smooth, efficient transit for my paintings without a problem! Great service
23/04/19 by Customer
Failed to pick parcel up from my house - I had to deliver to the depot and they did not refund the pickup charge despite my emails
23/04/19 by Daniel Hackston
This is my experience of parcelforce they didnt turn up the first day apparently they went to the wrong address therefore the delivery went into the Easter weekend they didnt deliver a Saturday so my parcel is being delivered on Tuesday today almost a week later I think this is service is appalling I
23/04/19 by Keith Parry
Great service and very good value. Only issues I had were (1) adding text to both the description of contents and the address label where there was a very short limit on the number of characters, (2) special characters like "&" didnt print on to the label, and (3) some parts of the label overwrote others.
23/04/19 by Hugh
Very easy to use, makes sending packages simple! Would definitely recommend! :)
23/04/19 by Customer
Ive used parcel monkey for 4 years. They are generally reliable but when something goes wrong they are appalling, they just dont want to know. It takes 3 hours for them respond making a meaningful conversation impossible and when they do reply its always a generic reply. I have now asked for a refund for not receiving the service I had paid for, they didnt even send me labels, now Im having to wait 7 days for the refund. Appalling customer service, they have just lost a customer, I will not be using them again.
23/04/19 by Christopher
Excellent, all went well, delighted with prices and service.
23/04/19 by Alan Greig
Amazing service would Definately recommend.
23/04/19 by Clare Freeth
goog service on time
23/04/19 by mike harmer
Have had numerous instances where par el monkey refuses to deliver to certain postcodes for no apparent reason. If you go onto the various partner websites like DHL or Parcelforce there is no problem with the rejected postcodes.
23/04/19 by Dave
Really easy to use got me a great deal
22/04/19 by Customer
couriers always turn up and i have enjoyed using their services for a few years now. would recommend.
22/04/19 by dom diki wilson
Sent twice with Parcel Monkey by now, never let me down.
Fast and secure.
22/04/19 by Ovidiu Latu
sent a parcel to the u.s. Parcel monkey was by far the cheapest option.PM delivers via Parcelforce which is very reassuring.goods arrived on time-good service!
22/04/19 by david
Did not send till a Monday afternoon and parcel arrived at it’s destination in Switzerland Wednesday at 8-50 am,brilliant service every time I use them
22/04/19 by Lynn Bushell
Really serious company. All my parcels has arrived on time.
22/04/19 by Customer
Here again reviewing the excellent Parce Monkey. Long term customer, would not use anything else - use with confidence, highly recommended
22/04/19 by Pete
Easy internet procedure. Very competitive price.
Pick up as promised
Delivery perfect.
What more do you want.
Will be back.
22/04/19 by Mr Eastwood
You didnt pick my parcel its not delivered
22/04/19 by Customer
Excellent service.
22/04/19 by Amanda Davies
excellent parcel company price comparison site - does what it says on the tin !!!
22/04/19 by Jonathan Taylor
Excellent website. Easy to use. Great competitive rates. Whole process was dead easy. Booked and paid Sunday night. Parcel was collected very next day and delivered on Tuesday. I have used this service before and will use again.
22/04/19 by Customer
This is the first time I’ve used this service and I must say that it was straight forward and concise. Package was easily tracked and delivered. Will definitely used again. Thank you.
21/04/19 by Ollydiva
Excellent as usual.
21/04/19 by David Herring
Easy to use, picked up next day and delivered with no hassles.
21/04/19 by Sheryll
I paid extra for 4-5 day delivery and yet the parcel took 11 day to arrive. Customer service is a joke. Waited 3 hours on live chat for any kind of response but all I got was read. Absolute joke.
21/04/19 by Raptor276123
Excellent service from England to Irealnd , well priced and traced every step of the way and arrived on time as predicted, would highly reccomend .
21/04/19 by Don
I Easy to use and very good value.
21/04/19 by Paul Routley
The worst company I have ever come across. I’ve been waiting for 2 months for my parcel. Every time I chase them, they send me apologetic emails. I just want a refund. The package contained 0-3 months old baby clothes. Now the baby has grown and the weather has also changed, meaning even if I ever get my parcel back, it would be worthless! The company is not even allowing me to claim the insurance which is my legal right. I’ve no choice but to seek a legal advice.
21/04/19 by Tanveer Ahmed
Very good service. Quick delivery. Thank you.
21/04/19 by Christel Diby
Absolutely disgusted with the experience I’ve had with parcel monkey this is the second issue I’ve had where I’ve waited in to have a parcel collected and nobody’s bothered turning up. Was never offered no compensation I.e refund for losing 2 whole days of work. Won’t be using you again.
20/04/19 by Customer
I sent my parcel to France and got a call two days later all arrive well from my friend so please with the service I would recommend to anyone thank you.
20/04/19 by dale
Such excellent service and always delivered on time with easy tracking.
20/04/19 by Carole
This time all worked to the books
Not a variety of docs i had to choose the right one from, parcel drop-off operated as suggested and delivery was timely.
Greatly improved
20/04/19 by Customer
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