We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
This company is DISHONEST! Do not use them. I used them to have 4 canvas flown from the UK to Uganda, which was supposed to take 3-4 days, it took 8. (Which I complained about - no response) The canvases were weighed and were just under 10Kg, I marked it as 12kg on the order to be on the safe side. I have just received an email stating that these 4 canvas, weighed 23kg and they are taking extra money from my card. When the parcel eventually arrived I walked home with it carry it one handed, which means I am insanely strong on this company is incredibly dishonest. I will be disputing this with my card company as a fraudulent act. But wanted everyone else to BE AWARE!!!
20/05/19 by Craig Mcvicar
Quick and well priced service.
20/05/19 by Customer
excellent service
20/05/19 by Nigel Walklett
Very smooth process, all went well and parcel reached the other side of the world in less than a week
19/05/19 by Customer
This is the 3rd time parcle monkey has messed up my deliveries! Last delivery was not collected, no phone call or email to inform me, I contacted customer service and they canceled my order. This time round 2 of my parcles are lost and I have no clue where they are, if they have been collected or whether they will be returned to me!? Will not be using them in the future and I highly recommend others to stay away.
19/05/19 by Reena
Easy to use, easy to work with, no problems
19/05/19 by Brian Buckman
Great service. Arrived on time as promised.
19/05/19 by Terry Johnson
I can post Bottles of Wine on Parcelforce.com direct without contravening any of their policies..I cannot post bottles of Port Wine using Parcelforce through Parcelmonkey.Both Parcelforce services are identical.All Parcelmonkey say is that alcohol is prohibited.Parcelmonkey refuse to accept any logical reason to change their policy.That is their loss.Totally uncompromising
19/05/19 by John Hutchings
Unbelievably bad service, my parcel never arrived. Contacted customer service and never got answer about what happened to it. Told them what was in the parcel for insurance claim. I had to submit all receipts only to be told it wasn’t covered. Made a complaint customer service said they would look into it and i would be kept up to date. Never heard from them again, and now somewhat predictably no response to emails. Rubbish
19/05/19 by Crêpestugan Nynäshamn
Very happy with speed of delivery and easy access online much impressed Douglas zHynd
19/05/19 by Douglas Hynd
Parcel for return was collected as expected and delivery to its destination completed efficiently.
19/05/19 by Customer
Simple transaction with easy to follow instructions, and a really great price, as much as 50% below going direct in my example. Really a good service with many options. I do like to options and the ability vo used my preferred carrier and avoid the weaker ones
19/05/19 by Greg Pearton
Totally appalling service, parcel of a value of £950 lost on the 4th March and I’m still chasing for compensation and the service money back, spent hours on the phone and numerous emails but knowone seems to care or want to resolve the issue, I will never use the service again and am going to continue to fight for my money to be returned, totally disgusted ex customer!
19/05/19 by Debbie
Extremely fast delivery. It was easy to create the label and great service.
18/05/19 by Deborah Jarvis
Reliable, great tracking service and all round good bet!
18/05/19 by Customer
Horrendous service. Took a week of calling repeatedly for them to collect the parcel. Completely disrupted my time. Constant promises that someone would contact me but no one ever did. Thoroughly unhelpful customer serviced staff who couldn’t do anything to help. Awful experience and would never use again.
18/05/19 by Customer
Getting much better a lot of companies sent you a text to let you know round about what time your parcel should arrive Id like to see this happening instead of waiting the person around to collect parcel its getting better in the way the parcels seems to be arriving in better condition then previously so not throwing about is appreciated
love the tracking and signing for on delivery
18/05/19 by Rosa
Always choose Parcel Monkey for international and internal parcel delivery tracking and delivery always visible and administration easy to complete
18/05/19 by TKal
Quick and easy way to find the service you need. Will use again.
18/05/19 by JL
Based on this particular order I have given 5 stars, because I was able to send my large parcel by Royal Mail with very competetive price.
However when I tried to use the service again, the prices were extremely high.
18/05/19 by Art
Easy booking with excellent price / service from UK to France.
It would have taken 2 days for a 20Kg parcel to reach me in France, except that the local delivery service (the French Post Office) decided to deliver it to a local collection point.
18/05/19 by David
Best Best Best!
18/05/19 by Customer
Parcel was delivered very quickly and all in good condition. Thank you Parcel Monkey
17/05/19 by CustomerElizabeth Allen
Excellent service again - good price, efficient, delivered in the timescales stated.
17/05/19 by Harry
I booked for a 24 hour service I received my parcel after 48 hours.
17/05/19 by Customer
I have used Parcel Monkey UK on several occasions in the past. Can’t fault the service, door to door UK to Turkey.......5 day’s total Brilliant?
17/05/19 by Mrs Kimberley Wearn
Great service with no snags.
17/05/19 by Allen Higginson (Belfast)
I paid for a 2-4 day service, which we despatched on Tuesday, expecting a Monday delivery date at the latest. Parcel Monkey gave us Tuesday, which was not a problem as the parcel was due to go to India. It is not Friday and no one is able to tell me what is happening with the delivery - 10 days later I wish I had not sent the documents through this service as the CS support I have received has been far from exemplary and it is like pulling teeth speaking to "chat bot" like agents. Would not recommend!!
17/05/19 by R K Gill
Easy to use, and makes you save lots of ££. Whats not to like?
17/05/19 by MGA
Saved me a bundle.
Really easy to use and easier than using traditional posting methods.
17/05/19 by customer
Great, all went according to plan!
It’s the first time I have used it.....great price
17/05/19 by Amanda
The delivery man was excellent and I couldn’t fault him. However I paid for 48 hour delivery large item. And it took 4 days to arrive!
17/05/19 by Customer
Excellent hassle free
17/05/19 by Emily Walford
Very good pricing, delivered promptly, easy drop off.
17/05/19 by Private Customer
Booked in a parcel to be collected and it has not been picked up as the van broke down, rebooked didnt collect again ! how many times ! and they dont just rebook you ! I had to waste time doing it ! waste of time stay away
17/05/19 by James
Easy to use and worked perfect
17/05/19 by Customer
Excellent service all the way
16/05/19 by M.A..
Great service and easy to use
16/05/19 by Tina
I used to send with Parcel Monkey before. I was dropping off the parcel at local shop and within 4-5 days it was in Poland or Czech Republic. Recently I have sent a package on Friday - it was picked up on Monday, held to wndirect, then to inpost in poland which is redirecting and changing my parcel numbers multiple times. What the hell happened to this service? It is already 8 days and undelivered.
16/05/19 by Shaori
parcel monkey is top of my list for arranging couriers its simple to use and they are very competitive, Ive used Hermes and the like before who may be cheaper but the service is apauling. So look no further than Parcel Monkey use with confidence.
16/05/19 by Gary
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