We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,524 reviews.
Posted on Friday delivered to Ohio next Friday morning. Still in one piece as well great service.
05/04/19 by ROERT
What an easy way to send the parcel, I could track it at every stage.... Will definitely use you again x
05/04/19 by Mrs. sue morgan
I would rather use a carrier pigeon than these jokers. Parcel Monkey just want to get every penny they can out of you by hook or by crook. And once they got your money, they dont care unless they can get more. Had to post something internationally so I went to Parcel Monkey to search for the cheapest courier. Courier was the cheapest so I read the prohibited items list and removed the battery from the box to meet the requirements. Bought the postage via Parcel Monkey and sent it. A few days later, my item got rejected because it "has a large capacity battery", which I had removed from the box specifically for that reason. Whats worse, my return address was on the box but Parcel Monkey intercept all returns and have them rerouted to their depot, so you have to pay an admin fee AND return postage to get it back or have your item destroyed. Told Parcel Monkey there was no battery in the parcel so its not prohibited like they claim and should have been posted. They didnt care and told me the only way for me to get it back was pay £15 or drive to Southampton to get it in person. They were not going to challenge Courier or try to post it again. So ended up paying Parcel Monkey for postage twice and an admin fee to have my parcel go nowhere. When I went to Courier directly to post it again (they were still considerably cheaper than everyone else) and explained that there was no battery in the box, it went completely smoothly. Will never use Parcel Monkey again.
05/04/19 by Random Reviewer
Will definitly be my ongoing 1st choice
05/04/19 by Mick
Easy to use and value for money
05/04/19 by Cuong Nguyen
I paid more to have my delivery on time in Portugal and only arrives 5days later.
05/04/19 by Melissa
Fantastic service, will use again !
04/04/19 by Customer
Easy to use, picked up package from home, tracked en route and delivered safely, couldnt ask more.
04/04/19 by Gillian Oakes
Avoid like the plague, if youre based in Northern Ireland. We purchased a bespoke-designed door for delivery from GB to NI on the basis of the comprehensive quote Parcel Monkey provided which confirmed the price for delivery to Northern Ireland. However, once the door was purchased and ready for collection, the booking was declined as it couldnt deliver to Northern Ireland. So why tell us it could? Hardly a difficult thing to program into the quote system, is it? Yet, to this day, if you quote for an item to be sent to N. Ireland, it still tells you thats its possible and gives you the price??? The customer service was lamentable - just drawn out platitudes which show both the geographical & political ignorances of a company out of its depth. Get your systems right guys because at the moment youre just an amateurish outfit thats wasting peoples time.
04/04/19 by Shaun McKeown
Smooth on-line booking process.
Excellent uplift arrangements.
Rapid Transit to destination.
Simple Tracking system.
All Good.
04/04/19 by Thomas Sinclair
Excellent service. Highly recommend parcel monkey to my friends
04/04/19 by Debbie
A text saying roughly what time pick up would be would have given them 5 stars.
04/04/19 by Smellybeans
2 parcels sent to USA both arrived in good condition
04/04/19 by Carol Palmer
My parcel was delivered before the time give to me. So not delivered I ring this numbers and no wanser. 707452828. 00351218546000. 00351229688300. I trying to delivery again. But no wanser. Try with mail. And try on the site no work on try deliver again or pickup place. So the item is not delivered and not contact me 155059489048319. Post code delivery. 2090-253. My mobile 00447516031079
04/04/19 by Customer
Very good service. Parcel wasnt picked up first time due to some confusion but they agreed to go again to collect it the next day. V cooperative and kind. thanks!!
04/04/19 by Kate
Good selection of options and good prices. Parcel collected and delivered on times
04/04/19 by Customer
Worked as stated and arrived on time.
04/04/19 by David Stefanowicz
Not providing pick up time is problematic
04/04/19 by Customer
Ease of booking; reasonable prices; good service from DPD; happy customer.
04/04/19 by Customer
Muy buen servicio.
04/04/19 by Customer
Do not use Parcel Monkey. The processes in place to resolve issues when parcels go missing are entirely inadequate. Over 5 weeks after a parcel has gone missing, I have had no resolution or detail for when the matter will be concluded. Customer service processes are all online and no ability to escalate. If you run a small business and are passionate about your customers and the service you provide to them - dont use this company. Ever.
04/04/19 by Pender
Excellent Service as always.
Thanks
04/04/19 by Sharon
Easy to use the site. Went with DPD who are always excellent - in England anyway. The French arent up to the same standard but it got there in one piece!
04/04/19 by PM
collected and delivered in good time.
04/04/19 by Customer
Excellent service, thank you!
04/04/19 by Antonietta
Great, thanks.
03/04/19 by Judy
Simple and quick glad I had them recommended
03/04/19 by mario
A prompt and efficient service - with speedy delivery to Australia (a lot faster than using the post office)
03/04/19 by Steve Gill
Easy to book online, the man collected parcel had him before always very polite
03/04/19 by Customer Nilesh Patel
Great service and price. Will definitely use again
03/04/19 by Jean H
Excellent service!! Great job delivered on time and at the right time!!
03/04/19 by Carlosathens
You have not answered my emails. Your documents would not print. You gave taken my money - that is the one thing you did instantly. I still have the birthday parcel I wanted in New Zealand by 23 March! The village post office gave never heard of you and could not/would not accept my parcel. I then had to be in France, just back in the early hours of today. WHAT ARE YOU GOING TO DO ABOUT ALL OF THIS? PLEASE ANSWER.
03/04/19 by Barbara AC Hansen
Exactly as it says. A good delivery service
03/04/19 by Customer
Very fast delivery :)
03/04/19 by Customer
A good experience but I have not received my refund of the costs re my return from Amazon. They have refunded the cost of the item returned.
03/04/19 by Mr Howard Williams
Excellent fast professional service
03/04/19 by Joanne D
Brillant good price very fast service
03/04/19 by Steve cook
I found Parcel Monkey to be very reasonably priced and delivery was fast. I’ve used them twice now and wouldn’t hesitate to use them again. Highly recommended.
03/04/19 by susan crane
Excellent service, but address box needs to allow for EBay click and collect characters when sending via Argos
03/04/19 by Alan P
Last time I use parcel monkey I’ve vowed never to use it. I had no choice but to give them another go as everyone else was far too expensive. This time I shipped a Parcel to Australia and it all went very well so I am confident about using them in the future.
03/04/19 by Customer
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