We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Great price. Excellent service.
05/05/19 by Ian Atherton
Fast delivery and best price around
05/05/19 by Customer
Good - but then it should be
05/05/19 by Steve
While I was happy to pay less than going direct to the carrier I did miss not being kept informed about the progress on the parcel. Specifically I would like to be informed when it ad been successfully delivered
05/05/19 by Charles Baillie
Great service
05/05/19 by Customer
Excellent job
05/05/19 by Russell McNeill
Great. Quick efficient and reasonable choices
04/05/19 by Customer
Easy to use, but you promised 3-5 days to deliver and 7 days later all I am told is that the patcel is scheduled for delivery Tuesday, 10 days after drop off! Now that is poor!
04/05/19 by Tom Heinersdorff
not yet delivered
04/05/19 by Customer
Very straightforward easy to use service. Would recommend to others and would happily use again myself.
04/05/19 by Max
2nd time my items collected in a different day than l booked.
04/05/19 by Lesley Chartley
excellent service and very easy to use.
04/05/19 by Gordon Bowie
Great price, prompt delivery, easy website
04/05/19 by Dave Wright
Im very happy with the service as my parcel was delivered in 5 days. From UK to Hungary.
04/05/19 by Noemi
appalling service from parcel monkey using parcelforce I sent a parcel next day that wasnt collected for three days on the way up and three days on the way back Numerous calls to parcelforce depot managers and emails the upshot of which I conclude that they cannot even be bothered to return a call or email Delivery driver didnt care either turned up eventually but with no labels that was part of the service Avoid at all costs
04/05/19 by Pissed off in Bucks
Fast online option selection and payment. Used the drop off so cant comment on pickup from destination. Info on point, tracking available and I could follow the shipment perfectly.
04/05/19 by Gys de Beer
I paid for Parcelforce 24 collection service for Wed 2nd May. The tracking claimed that the collection was not possible as no one was available, this is an absolute lie and I have 4 people who will confirm that someone was available at the business premises. On calling parcelforce i was told the collection would be re-scheduled for today 3rd May and upgraded to a saturday delivery. The collection was not made again, and I am now told the collection will be next tuesday May 7th, so IF that happens the Parcelforce 24 Service may be able to deliver 7 days late. Wow, welll done. Its actually a parcelforce 168 at the price of Parcelforce 24. During the first call Royal Mail couldne even find the parcel on their system, even though i was looking at it on line, this is a service sold by Parcel Monkey and supposed to be provided by Parcelkforce, the service failed and all PM could do is say they are sorry for the inconvenience and you will get your important package in a week.
03/05/19 by Nic
Fantastic service, will definitely use them again.
03/05/19 by Customer
Excellent service and price
03/05/19 by Gareth
Speaker arrived with minor damage caused by improper handling. The package was marked as fragile but not handled as such. It seems that it was thrown. Most of the impact was absorbed by the cushions surrounding the speaker, but not all. Wish that hadnt happened.
03/05/19 by Customer
Great Service and procedure description. Recently needed to courier documents to Brazil, all handled with great explanation for the additional paperwork required. Top service. I really liked the fact that they had taken the time to explain why I had to fill in export documentation, even though my item was just a document. Many successful collection/deliveries now completed for me from parcel monkey. Rating this a top notch service.
03/05/19 by Customer-Documents to Brazil
Been using this company for a while now and so far its very good. Had to chase a few delayed shipments and they were good at contacting me and resolving any issues.
03/05/19 by Mick Sowden
great service
03/05/19 by Mark Reeves
Parcel was not collected when it was stated and took 5 days for collection. This happened to us twice in the same week. Cheap but Rubbish !
03/05/19 by John Marshall
Extortionate insurance prices - even charge to cover up to £50 with Parcelforce when it is free. Very poor at attempting to resolve issues if items are un insured. They dont even get a response from a driver at Myhermes when they say they have delivered something when the GPS clearly shows they were no where near the address. I have a failure rate of about 3% with them mostly through Myhermes.
03/05/19 by Peter
Excellent service, could not be easier. Swift, efficient, no problems. Best way to send a parcel abroad.
03/05/19 by Dr Halstead
Parcel Monkey UK now 5 months in - I have since been offered £100 for the damage to the bike, which was covered for £500 - the bike is damaged beyond repair and unsellable, although the aluminium experts at Parcel Monkey seem to think it is safe to ride, so it must be I guess! Parcel Monkey have well and truly blow the competition out of the water in the worst experience of a company I have ever had, category. Please do not use them to send anything of value - even spending the extra money to insure it to get peace of mind is a complete waste of time and just extra money in their pocket.
03/05/19 by Joshua Fiddy
Documentation confusion which the courier failed to acknowledge was their issue - resulted in parcel being held at customs in Australia
03/05/19 by Customer
Parcel never collected and no means of direct contact to ask them why. Paid nearly £80 for a and waited in all day for collection of parcel an no collection. Not acceptable. The courier company who was assigned my parcel collection says there is nothing in their system regarding my parcel. So therefore parcel monkeys truly are MONKEYS!!! In this business.
03/05/19 by Zor X
Best price I could find. Swift delivery many thanks.
03/05/19 by Rubert
Thanks just as it says on the tin. Great service.
02/05/19 by Mr Simon Driver
Item was due for delivery today and not been delivered to the address. Stating that there was a problem with the address
02/05/19 by Mr Houghton
Collection on time , with easy tracking and very fast delivery to China
02/05/19 by Customer
Great service totally satisfied
02/05/19 by Colin Chandler
Fantastic service
02/05/19 by Mahmoud Nur
An excellent way of finding the best price and service for parcel collection and delivery. Definitely will use again and have already recommended to others.
02/05/19 by Mr Richard Weaver
Excellent - very quick service , my number 1 courier provider
02/05/19 by Racheal
Very good service
02/05/19 by Mr Antonios Nielsen
Very easy to process an order and very pleased with the delivery service thank you
02/05/19 by Julia Pressley
Brillo all round
02/05/19 by Jeremy Winter
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