We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Okay but... Pros- -quite good value, parcel got picked up and delivered quickly, support team answered promptly. Cons- unable to give time of pick up, had to stay in from 9am to 5pm, Parcel Monkey support could not help, courier helpline charged £2.60 a minute...i dont think so.
30/04/19 by Customer
Paid for 2 day delivery priority and parcel was 5 days late. Cant speak on the phone to anyone, live chat took 30 minutes for a reply once conversation started. Do Not Use
30/04/19 by Customer
Parcel Monkeys site is easy to use & there are lots of options re price
& quickness of delivery to choose from. I used DHL again & parcel was collected mid afternoon & delivered next morning. How good is that. So far I am happy to use Parcel Monkey & recommend them.
30/04/19 by Liz
2nd time a parcel hasnt been collected, we pay for next day service and it has taken nearly a week both times. NOT GOOD SERVICE!!
30/04/19 by falcon Garage
I have been working with parcel monkey for the better part of 2 years. Their prices are reasonable but I have found them lacking in their response times and their ability to help with matters involving solving delivery issues due to them being a third party in the process of the delivery. The fact that you have to communicate with them who in turn chase the couriers causes everything to be extremely dragged out and ineffective at remedying issues promptly which is unacceptable when trying to run a business. I have had real issues with parcels being delivered in very poor condition due to the inappropriate handling of packages that are marked as fragile and found that they will do just about anything to avoid paying any form of compensation under these circumstances. You would be better working directly with the courier than going through this service.
30/04/19 by Pete
Excellent service
Easy to use
30/04/19 by Penny Fleming
Great service, even bette price!
30/04/19 by Mr Mathew Thomas
Great service until you have a problem, then they are absolutely useless. They have also overcharged me on one occasion for a huge amount which made no sense
30/04/19 by Daniel Kenney
They were brilliant
30/04/19 by CustomerMrs Prince
The Courier officer didn’t collect my package the first day I had to reschedule it for the next day, which this delay ruined my plans, UNFORTUNATELY!
30/04/19 by Customer
Hi,
Old what you did was great, thank you
30/04/19 by Customer
Where do I begin? I have lost count of the number of parcels I have sent from Greater Manchester to rural France in the Dordogne. Collect Tuesday morning and delivered to France on Thursday lunchtime. Brilliant and have recommended Parcel Monkey to a number of my friends.
29/04/19 by r.mum
Very good service. 10-10 good price, good service, Thanks
29/04/19 by Customer
I have had amazing service from Parcel Monkey and can highly recommend them! My parcels arrived as stipulated and I could easily track it!
I am a very happy customer!
29/04/19 by Charlene
USA PM WITH CAUTION I have used PM before and they were ok. However, recently I returned an item using their service. Sadly, I did not follow up fast enough with either the retailer or PM - in fact I could not do so as I was waiting to see the money come back on to my credit card. When I did follow up to say that the parcel had gone astray, I was told they would look in to it. A month later I had no reply, so I chased them again. At this point after the query was escalated, PM said you only have 10 business days to report something as not delivered, or else you cant claim. In fact the Post Office said it was delivered but the retailer said it wasnt. So Im screwed by a retailer who is most likely being dishonest and PM who dont give a monkeys!! USE PM WITH CAUTION.
29/04/19 by Fred Blogs
Very good service. Parcel posted from UK on Tuesday & arrived safely in France 4 working days later. Web site much improved and easy to navigate.
29/04/19 by Rich Simpson
It’s a total nightmare to get my messages across to parcel monkey???? I won’t be using you again. It was impossible to change collection address with ye, I sent a couple of emails, no response for the past 4days.
29/04/19 by Olaide
I received a invoice from Parcel Monkey for £52.60 saying my parcel was overweight. However their invoice stated the Declared Weight was 50Kg and the Actual Weight was 20Kg. I did point this out to their customer services who said they would not refund the charge. Even though their invoice says my parcel was under the declared weight. This is a complete scam, they said the charge was made by the courier but do not provide any proof to back it up and then have the cheek to send an invoice that shows the parcel was under the declared weight.
29/04/19 by Paul Kennedy
Our Response: Hello Paul,
Sorry that you have been confronted with this additional charge.
Any additional charges come from the courier who laser measure the dimensions and weight of all of the parcels. If the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight. The carrier then invoices us for the extra physical/volumetric weight and we pass this charge down to you.
We will be happy to help you dispute this charge with the courier if you can provide proof of the dimensions and weight.
Kind regards,
The Parcel Monkey Team
The problem with Parcel Monkey is that they do not take responsibility when a package arrives late. I have sent a number of packages to Holland from the UK -- either with DPD or Parcel Force through Parcel Monkey and none of them arrived within the dates advertised (1-2 days). When I complained to Parcel Monkey they blame the courier (and vice-versa) which is convenient for both sides but not the customer. If you really need something to be delivered on time -- do not trust the delivery times advertised.
28/04/19 by Edi
Quick and easy to set up and cheap prices. Quick delivery service, would definitely recommend
28/04/19 by Customer
Very fast and good price to Limerick from Southampton.
28/04/19 by Pimp Mobility
I sent Easter Eggs to my grandchildren in Austria on 10th April. Ive just found out theyre still in the UK depot. What a bunch of Apes these people are. Its taken them 5 days to figure out where the parcel is - PM used to be great but by golly theyve gone right down hill with their customer service.
28/04/19 by Miss Baschea
Excellent service and easy to use .
28/04/19 by Customer
My first time with parcelmonkey. Best value. Quick and smooth.
28/04/19 by Hsppy Customer
Great, reliable and speedy service!
Thank you!????
28/04/19 by Customer
Delivered on time
28/04/19 by Cat
Very quick collection and delivery. Thankfully the driver had the recipient print their name as the signature was unreadable
27/04/19 by Customer
I have been inappropriately charged with an email stating "When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 9.50kg." I am not sure if I had given them 3Kgs weight how would it was calculated on laser scanner 9.5 Kgs for 5 Shirts + 4 Tshirts + 1 Jacket and 49 gram Parcel bag. I can imagine every scale is different, my 3kg (2.98Kg To be very specific) can vary up to 3.5 Kg max but 9.5 kg is ridiculous. I have been charged £26.19 for nothing. Please.. please.. please.. Avoid them. I have already requested for the refund. Lets see if they take any action on it.
27/04/19 by Bhushan
Easy to use site
27/04/19 by Geoff Henderson
Disgusting company. I returned a Dormeo mattress as the fire protection smell was too overpowering. They quoted £30 to return it. Foolishly we contacted Parcel Monkey and decided to go with Courier for £11.98. Then out of the blue I had an email today saying we had the wrong weight. According to Dormeo the weight of this particular mattress was 16.8 kilograms. Parcel Monkey have come claiming the weight was 107 kilograms! That is not a mistake on my part. Has anyone ever come across a mattress weighing this much? Absolutely ridiculous. And to cap it all they have now without authorization taken another £66.25 from my wifes bank account. WARNING: DO NOT DEAL WITH THIS COMPANY. I will be contacting trading standards and any relevant authority to seek recompense from this scam company.
26/04/19 by Carrigan
Simple to use. Very convenient way to compare prices and services
26/04/19 by C Appleyard
Im very satisfied with Parcel Monkeys services. My little package arrived from Greece to England very fast, without any damage. Perfect!
26/04/19 by Customer
Great Value - Simple to book - Choice of Courier AND collection day - Easy home collection
26/04/19 by Rikki
Simple, convinient and on time!
26/04/19 by Teddy
Excellent service
26/04/19 by Customer
Good prices & never been let down
26/04/19 by Angela Arch
AAAAAAAAAAAAAAAA
25/04/19 by Customer
EASY TO USE AND GOT THERE QUICKER THAN ADVERTISED.
25/04/19 by Fergus Paterson
We had TWO BIG luggages full of personal effects. They said our two big luggages lost in somewhere. When we asked for the names who is carring our luggages to sue them, they did not provide any names. Well, you may say "these are their principles". Then wait for it, they did not even paid back anything! In sum, they both stole our luggages and did not give anything back. They stole our personal effects full of gifts and moments.. So dont send any personal effects or something valuable. Our tracking was on PM7086535 International Priority.
25/04/19 by Ismail T.
Excellent service again. Use parcel monkey once a month and have never been disappointed. Brilliant value for money
25/04/19 by Dave Jackson
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