We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
easy, fast and cheap
17/04/19 by Customer
First class service
17/04/19 by Jr
Swift reliable service very good
17/04/19 by Customer
parcel sent at a much better rate than direct with parcel force.
17/04/19 by Customer
The parcel gets to my daughter right on time and cheaper than the post office
17/04/19 by Customer
Excellent service, pick-up and delivery, delivered a day early
17/04/19 by Caroline
This is a really efficient service, very competitively priced and simply to arrange.
17/04/19 by Mr Aelwyn Williams
Fabulous service - I will use again.
17/04/19 by Roger Owen
Great service, so easy and efficient. The only certain way to get things to my Grandaughters in Australia!
17/04/19 by C. P
Easy to use, Excellent service, great price. Very happy with my experience and would definitely use again
17/04/19 by Customer - Rachael
Picked parcel up and delivered as promised
17/04/19 by Valerie
All good so far.
The collection was on time, the currier was also nice.
Delivery went well.
I have sent another parcel so I wait for that one to arrive before saying anything else.
17/04/19 by Customer
Great price and easy to use.
17/04/19 by Customer
Very happy to use this site again and again. It is easy to get a quote, a few clicks and you have the cheapest price to send a parcel...Definitely recommended!
17/04/19 by Customer
Competitive pricing and very good service.
Easy to use and no fuss at all!
17/04/19 by Ammar
I maybe got it wrong but i thought my parcel was going to be delivered in three days (my grand daughters birthday presents were enclosed). I know there is no delivery Sat/Sunday hence three days delivery. Received Monday, better late than never.
17/04/19 by Mrs. Joan Burnet
This service is excellent however I just have one concern how come I send a large parcel that cost me £18 then a much smaller one but Sri cost me £11 not much difference
17/04/19 by Christine
First class as before.
17/04/19 by David Herring
Excellent as always and great communication
16/04/19 by Diane Smith
I was surprised at how quickly the delivery driver came the next day! It was a very convenient and efficient service which also saved me money! I’d recommend Parcel Monkey to everyone.
16/04/19 by Ashley
Package picked up at stated time and date. Satisfied
16/04/19 by Maisie
SUPER QUICK, RELIABLE AND VERY GOOD AT KEEPING IN TOUCH.
16/04/19 by Gary
Parcel arrived in a short time and everything inside was perfect. Would use it again.
16/04/19 by Elena Roselli
Excellent all the way
16/04/19 by M.A..
Although easy to use and competitively priced, this was my second use of Parcel Monkey and both were unsatisfactory. The first package wasnt collected on the day it was meant to be and was then collected on a day I asked it not to be, causing a lot of hassle trying to work around the collection. The second package was meant to take 2-3 days but took 6 days, which caused issues with deadlines. I doubt Ill be using them again.
16/04/19 by Freya
Very easy to arrange, had the choice of several courier companies and prices dependent on the the speed of delivery required. Cheap, efficient and provided labels you can print out for your parcel. I will definitely use next time.
16/04/19 by Jacqui Morgan
I use for my business & have never had a problem 5* service
16/04/19 by Chris
I sent 15 parcels from England to Germany and they arrived within 2 days without any damage.
16/04/19 by Customer
Great as always
16/04/19 by Mandy
Very speedy service from UK to Australia
16/04/19 by Adverse Camber productions
Absolutely dreadful... Booked pickup over 3 times over the course of 9 days. It never got picked up, couldnt speak to anyone. DO NOT USE!!!!!!!!
16/04/19 by Lucy Myatt
Parcel not collected on time (again) the only response from parcel monkey (again) is - not our problem. You want to take the payments for parcels but not the responsibility when something goes wrong
16/04/19 by Richard Kellett
Parcel Monkey are an absolute joke and you should avoid them at all cost!! I sent a Bureau with them and they have completely lost it. Now it’s not them losing the Bureau that has really annoyed me, even though it has cost me a lost sale and a very disappointed customer. But it is their total lack of customer service. They only have a live chat option which nobody ever responds to. They have lost my parcel yet it’s me doing all the work to try and find it!
16/04/19 by Jon Jackson
I purchased a Parcelforce guaranteed by noon delivery. I am told by Parcelforce that the package missed the trailer and will not be delivered for at least another 24 hrs. The Parcel monkey website has a Chat service which invited me to chat to a representative. So I type my message and wait, and wait and wait. Their system says “ we should reply in a few moments”. But I was waiting 20 mins and despite their system suggesting that Support was online with 22 + representatives available no response was ever received. After 25 mins of waiting and still being told they would just be a few moments I disconnected. So be warned. If anything goes wrong with your delivery you are on your own. Support from Parcel Monkey is non existent. I will never use them again, I suggest you think twice before using them too.
16/04/19 by Shane
Did exactly what was required - thank you.
16/04/19 by Mr Davis
Very efficient service
16/04/19 by Peter - Basingstoke, UK
I have used Parcel Monkey twice and on both occasions it has been an easy process and the uplifts and deliveries happend as arranged. I will use this website again.
16/04/19 by Dodds Alistair
Excellent service. Quick & easy. Got my parcel from A to B.
16/04/19 by Gaynor Hanson
Recommended, collection & delivery on the requested days.
15/04/19 by Mum2five
Today and yesterday was okay ,but and its a big but .Ive had so many problems over the last 2yrs I really dont know why Im still using parcel monkeys ,then again pay peenuts you get monkeys
15/04/19 by Steve Walker
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