We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Have been let down on multiple occasions, due to that I let my customers down. The only thing I was able to read, as they only offer email/chat services at the moment, was that theyre sorry and there are no options available.
16/05/19 by Piotr
Quick delivery to Nice, and a very simple despatch using our nearby Post Office
16/05/19 by Mr Bruce Carnaffin
Posted in UK on Thursday arrived at Michigan, USA on Monday brill going.
16/05/19 by Carol Palmer
good prices, quick service
16/05/19 by Nandor
Total hassle free process, will definitely use again.
16/05/19 by Kevan Holloway
An excellent way to decide which carrier best suits your needs.
16/05/19 by Carol McIlwraith
I had a nightmare. I couldn’t talk to anyone on the phone and the form used to submit a query online had an infuriating glitch which meant I couldn’t communicate in any way.Also the tracking details couldn’t be cut and pasted into the eBay tracking box. Awful
16/05/19 by Joe Belsham
Still waiting for a parcle to Greece that was posted 27/4/19 from the Uk, tracking system says it’s ready for delivery on 6/5/19 and normally goes out 24 hours later! Round & round in circles (as you can’t speak to anyone) over emails only to be told to check the tracking system on line...... frustrating!! Now it’s been escalated to management (still via email) and they have told me that’ll they’ll update me once they get a reply from the courier........ this has been going on for 3 days!!! No one can tell me where the package is or the phone number of the depot its being held at! Crazy! So in the meantime I’m just waiting for someone to be bothered to contact me back! Beware, it’s cheap for a reason!!
16/05/19 by Andy
Hassle free. Easy drop off service and first class delivery A*
16/05/19 by Adrian Dear
Very happy - Parcel Monkey made the business of getting a large heavy suitcase from Scotland to Bedfordshire dead easy.
16/05/19 by Customer
Parcel monkey were great, reasonable priced and arrived in very good time.,
16/05/19 by Customer
No problems !
15/05/19 by Customer
My parcel was picked up on the day I was told by a very polite gentleman. It arrived in Italy a few days later safe and sound. An excellent service which I will most definitely use again.
15/05/19 by Lynda marlow
Very good value for money easy service to use efficient very satisfied with the service
15/05/19 by Karen Hicks
Great service, delivered on time and no issues.
15/05/19 by Customer
The best company :)
15/05/19 by Ivett
Really good and prompt service, delivery was fast and the price was very good. No negatives.
15/05/19 by Mike
Parcel picked up on time. Delivered safely within promised time. Whole process really easy to use. 5-star recommendation - no reservations!
15/05/19 by Parcel sent to Greece
Excellent tracking updates
Well impressed
15/05/19 by Annette Thomas
I paid for 48 hrs and went t PO at 3.30 where I was told he had already collected parcels it was wed so I said will she get Saturday ? But was told parcelforce don’t deliver at weekends so lady got Monday? Nearly 5 days later and I paid for 48hrs
15/05/19 by MRS AMANDA CLARKE
Prompt delivery, accurate and timely updates to the tracking and a competitive fee.
15/05/19 by Tracy Dono
This is the second time i have used them to send 2 parcels to Turkey.
There has been no problems and both have got there within 5 days.
Great service, happy with what they have done. I would recommend them every time and will keep using them, use them you will be pleased with the service.
15/05/19 by Felice
100% efficient, easy to use.
15/05/19 by Gary Rendle
We use DPD, booked through Parcel Monkey, to get parcels to a family member in Australia. Collected on Thursday and delivered on Wednesday. If there have been any problems they have dealt with them very quickly and efficiently.
15/05/19 by Amanda Rainbow
So far every delivery has been made with no issues or untimely delays. My customers and other recipients were happy with our prompt service thanks to you!
15/05/19 by Simone
super efficient, on time, very pleasant! thank you
15/05/19 by Pamela
Very happy with Parcel Monkey, have used them several times, and the service is excellent.
15/05/19 by Norma Hutchcraft
Very easy to use, no problems at all. Would recommend this service to others.
15/05/19 by Lindsay Fodden
Excellent service thanks for making a bad experience into a better one
15/05/19 by Jacqueline Michelsohn
Very good service no problems quick and easy to use
15/05/19 by Customer radhia
on time, polite and efficient
15/05/19 by Annette
All good I will recommend to others
15/05/19 by Mr Butler
Excellent – no reservations, I would recommend this company to anyone.
15/05/19 by Customer
Easy to compare options, pricing straightforward. Great service.
Thank you
15/05/19 by JW
4 weeks later I’m still banging my head against a brick wall trying to get my parcel through DPD. Parcel monkey aren’t interested I just get told they’re waiting for DPD or theyll pass my query on to them wait another 5 days. It’s a different person responding every time I chase and absolutely no one is following through to get a resolution.
15/05/19 by Carriejaye
Simple Easy to use and showed us many options to choose from.
15/05/19 by Ken D
Easy to use. Would recommend
14/05/19 by Customer
Quick and reliable
14/05/19 by Customer
Easy to use, great service. Would use again.
14/05/19 by MRS J
Spot-on very pleased with the delivery I will be using you again thank you very much
14/05/19 by Mr Mark Watson
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