We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Worst parcel delivery service I have ever used, I use the word Service very lightly. They dont respond to e-mails. Sent a parcel to N.Zealand and it was returned, Still waiting on parcel monkey telling me why it was it was returned, I sent several e-mails, so much for them stating "we will get back to you within 3 working days". 2nd parcel sent to the south of England, Parcel arrive all battered about and the item was damaged, even though it had "Fragile" stickers all over it. Please do not use Parcel monkey as theyre partially right in name, they should be called" Dont give a monkeys".
20/04/19 by John
All delivered safely and promptly
20/04/19 by CustomerD Keyse
Booked delivery couldnt be covered until next Tuesday. Advised to drop at dx. Guy in dx was really arsy saying the package wouldnt be on the system and he didnt want it..I asked him to sort it as Id paid £30 for a delivery and he made 1 call that lasted 30 seconds for the item to be added. **** service all around. Avoid.
19/04/19 by Andrew David
Easy to book and reliable pick up and delivery
19/04/19 by Melissa Wilson
UK to France. Website very easy to use, no glitches, no errors, was done and dusted in less than 5 minutes. Had prepared myself for trouble but there was none at all. Thats a rare thing these days.
Will recommend to others.
And of course the cost was not silly, so will definitely use again.
Congrats on running a properly operating service for your customers in all respects
19/04/19 by Janet K
First time using this service, whole thing went as it should. Good price, collected and delivered safely on time.
19/04/19 by Customer
Easy to use website and great service
19/04/19 by Customer
Exactly as requested
19/04/19 by bg
excellent easy to use site with trustworthy carrier options.package collected and delivered in good time and without damage.
19/04/19 by Marshall Musselle
They picked up on time
19/04/19 by chris
Excellent service very helpful and kind would recommend them
19/04/19 by Custome mrs. S.taylor
Arrived safely and in the time arranged.
19/04/19 by Jennifer
Spot on service as always! Recommended! ????
19/04/19 by Chris d
Very good service no problems at all
Thank you
19/04/19 by william
fast, reliable and efficient
19/04/19 by HK
I was impressed with ‘monkey’s service and will use them again. I thought the insurance was particularly useful for high-value items. Well done !
19/04/19 by David Culverhouse
Tracking system doesnt work - parcel dropped of at depot never to be seen again. Thanks for that.
19/04/19 by Miss Baschea
Fantasztikus! 6 nap alatt hazaért a csomagom!
19/04/19 by Customer Aniko
The parcel I sent was packaged well and marked clearly as fragile but was damaged beyond fixing when received at the address I sent it to!
18/04/19 by Customer
Very good as usual
18/04/19 by Customer
I Suspect this review will betaken down as do many companys that dont like the truth . in all my years as a small business i have never meet with such an incredibly **** company . i have paid for 24 hour service collection rct . waited in all day , only to be told when i eventually found how to live chat with someone that the courier had called to collect , but i was out , what total rubbish . i have ctv and no one one came . i was left to me to find this out , no card or text was sent , the collection was rearranged for today , and low and behold no collection again . , all they say is sorry we dont have a service where you can ring , or talk to anybody , we cant contact the couriers , or can we give assurances that some one will collect . what a tin pot little company . And to top it all , i paid asap for the service , yet i have to wait 5 to 7 days to get refunded . STAY WELL AWAY
18/04/19 by Diane Mulford
Efficient, reliable service and competitive prices.
18/04/19 by Anna R
Second time used for a bike box to France with DPD as the courier, faultless. Great price, all worked perfectly and the bike beat me to the destination.
18/04/19 by Dave
Fantastic service picked up from Uk and delivered to door in New Zealand within 4 working days. Would definitely used them again and have no hesitation recommending the service.
18/04/19 by Pau
Quick and easy :>)
18/04/19 by Mr Mark Daniel
Good service
18/04/19 by Customer
Have used many times before but 1st time using for overseas, quick,easy and a good price. Very happy with service will continue to use
18/04/19 by Teresam
Great service no problems
18/04/19 by Customer 1
Thank you for keeping your price low to help consumer .
18/04/19 by Customer
VERY GOOD SERVICE, EVERYTHING RAN SMOOTHLY.
18/04/19 by Mike
Fast efficient service
18/04/19 by Ms. Charmaine Starkey
Very happy with service. Easy to use and much cheaper than expected. Will definitely use again.
18/04/19 by Julia Roberts
Great service could not ask for more.
18/04/19 by DAVID REDWOOD
First time I have used Parcel monkey. Great
18/04/19 by Customer
My parcel never got picked up , no card left to say it had been missed and no contact to re book , very disappointing, took large parcel to post office and done it at the counter and had to pay again
18/04/19 by Shaun
correct order of business
18/04/19 by Customer
Positive: the parcel arrived in 4 days as always. Ive been using the same service other 4 times. Negative: the box has been ruined during the trip. It arrived ripped from one side.
18/04/19 by Customer
Always cheaper for Parcelforce services when sending abroad. Same service, tracked & signed ... just 1/3 to 1/2 of the price you pay at the Post Office. My parcel arrived quickly and safely. The recipient was very pleased with the speed of delivery too - and the price.
18/04/19 by Mr. John Giffin
A* brilliant prompt service
17/04/19 by Louise
Excellent and swift service. However, once the parcel arrived state side the updates were poor
17/04/19 by Denise Willment
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