We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
My experience was first class - very easy to deal with, everything straightforward and uncomplicated and it all worked as it should have. I would use it again and be very happy to recommend it to anyone else needing to courier goods.
10/04/19 by Alison Hunter Gordon
Parcel delivered on time with the best recommended pricw
10/04/19 by Customer
Excellent swift delivery service.
10/04/19 by Customer
Collection was over 2 hours late and PM totally unconcerned that we had taken time off work for the collection. They didnt even bother to tell us the collection would be late. They offered us a different collection on a future date.Wont use PM again!
10/04/19 by Customer from Alton
Parcel was returned to me from South Africa to the UK on 22nd of Feb 19, without a valid reason. According to Parcel Monkey it takes 16 business days to reach their warehouse in the UK. Its now 33 business days later, with no update from Parcel Monkey as to where the parcel is or when it is expected. Every time I ask about it you have to type a message to their support team who doesnt have a clue and recite the same apologies/excuses over and over, alternatively you have to raise a ticket and management will get back to you. Well they do without answers. No one takes responsibility, they just pass you around and you cant talk to anybody. Terrible, terrible service!
10/04/19 by Le Roux
Needed more updated when parcel left international, but good service other than lack of information
10/04/19 by Annie van Loggerenberg
Great service and brilliant price
09/04/19 by Elizabeth Bell
Easy & great service, very quick delivery, updates & tracking brilliant, would use again
09/04/19 by customer
Quick to use and easy to understand
09/04/19 by Customer
I am using eBay global shipping program, the address labels you use do not have enough lines to use the whole address: something has to go. I end up writing one of the address lines onto the label with a pen. This is a serious problem, its very easy not to notice it. Needs fixing.
09/04/19 by Customer John
Could,nt ask for any better.Collected parcel in France and delivered in U.K. 3 working days.
09/04/19 by Hugh Williams
Easy to use. Selection of services and prices. Reliable service. If parcel going from Cornwall to Scotland the day service can sometimes take 2 days,which is fair enough. Would recommend.
09/04/19 by Mrs Shirley Quayle
Excellent service
09/04/19 by Iwona Kopacz
Appalling service, booked a 24 hour delivery for 2 urgent parcels. Courier did not turn up and no compensation was offered. Total unreliable company DO NOT USE
09/04/19 by Sue Jerges I Big Bow Co
Seamless process at great price
09/04/19 by Jason Chapman
Good choice, easy to use. Quick delivery to France
09/04/19 by Customer
Won’t use any other company
Brilliant as always
09/04/19 by Ian
Got my package sent from UK To Dubai seamlessly. It was picked up on my preferred address and got it delivered in less than a week!
09/04/19 by J McCracken
Awful service. I paid and (supposedly) arranged for 7no. boxes to be internationally moved to my home country. 1no. box was returned the next day as PM had provided a duplicated label and the carrier (third party) could not deliver this. More than 1 month later and with loads of mails, they only offer a 10% of the price I paid, even though it was their mistake! And of course that box was left behind, to initial address. 2 more boxes were later returned to initial pick up point -I admit that was my mistake for including prohibited items (nail polish and spray)- BUT their condition was unimaginable! Totally ripped and I just by seeing them you can tell items have definitely fallen out. For this, they take no responsibility, they responded that the broken boxes is not proof of potential lost property. Long story short, DONT TRUST THEM, YOU PAY CHEAP BUT THEY DEFINITELY KNOW HOW TO MAKE MONEY BY ROBBING YOU FOR SERVICES THEY DONT PROVIDE.
09/04/19 by ELENI KALAITZIDI
Very happy with the service. All very easy to use. Parcel delivered within the stated time.
09/04/19 by Caroline
Very happy with the service, great pricing and on the one order I had an issue it was resolved quickly.
09/04/19 by Riaz R.
clear and straight forward processing.
09/04/19 by Michael Areola
Parcel monkey do not have a compensation policy. Parcel was booked and DPS was selected for next day collection and 24 hour delivery. This did not happen for one week. In the mean time I chose Royal mail and they were prompt. parcel monkey did not compensate- bad policy.
09/04/19 by Peter
The service is excellent when routed via Parcel Force. Easy to use the online booking system.
09/04/19 by Ken Crompton
Ok when everything works but hopeless support if it doesn’t. My package was returned to the sender with a cryptic message (incorrect router label) and I never managed to get an answer as to why this was the case. All information about the package (size, weight, contents etc) was correct and the labels attached were those from Parcel Monkey. The support was dreadful. Trying to get a decent answer was like drawing blood from a stone. The last message I got said that they are unable to pursue the issue further as I hadn’t supplied the requested images. They never requested any images from me but I’d already supplied pictures of the labelled package... clearly just sending pre-written text until the person at the other end gets fed up and writes off the money spent. I’ll never use them again. Googling for this quickly shows that others have suffered with the “support” and that there are other providers with at least half decent support.
09/04/19 by rando
A parcel was sent to Germany and it was collected on the expected day and arrived on the expected delivery day with no drama
09/04/19 by Andrew Green
Once overcoming the hurdle of password which kept being rejected for some unknown reason despite having it changed several times online, from the moment the parcel was booked to the moment of delivery overseas was almost seamless and very quick. This is my 2nd time using Parcel Monkey and I am very pleased with the service
09/04/19 by E.O'Neill
Easy and great service
09/04/19 by MR P SPELLER
Excellent service
09/04/19 by Anne
Brilliant service from start to finish!
Delivered a parcel from uk to s France in 48 hours
Amazing ????
08/04/19 by Mr Martin Precious
Sent parcel via parcelforce from norwich to bath. Ended up at parcel monkey hq in Southampton.... sent second parcel and post office could only scan one of the barcodes. Guess where thats heading?! The return address in Southampton yet again. Cheap but useless. Paid for 48hr delivered 7 days later. 2nd parcel is currently traveling round the UK looking for its correct destination as despite being clearly written on the item it has to go where the barcode tells parcelforce to send it. Sort your fing labels out.
08/04/19 by Peter William
Ive been chasing my parcel since 6th February. Every time I contact Parcel Monkey, I receive a typical reply; "Apologies for the delay. Weve contacted the courier and update you shortly". They never update me until I remind them. Again, I get a typical reply from the customer service; Apologies........ Again, they forget about updating me it until I remind them. Ive been repeatedly going through this vicious cycle for the past two months. I cannot bear this anymore.
08/04/19 by Tanveer Ahmed
Great service booked on line, picked up next day, very smooth from start to finish.
08/04/19 by Janet
easy to use
collection from home
08/04/19 by Mr Gilfillan
Really good to use we use them at work with things to send throw the company with are hot tub products well recommended and gives you the best deals
08/04/19 by Lee Harris
great service
08/04/19 by Customer
Used Parcelmonkey many times and been perfect every time. Good range of services and prices, and have had no issues at all. Definitely recommend them.
08/04/19 by David Jackson
First time using and no problems - would highly recommend
08/04/19 by Customer
First time to use your service, based on a family recommendation. Made an international delivery of fragile items. Super impressed.
08/04/19 by Ipswich user
Good Service
08/04/19 by Robert Gilbert-Smith
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
