We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Came when they said they would. Easy to arrange.
25/04/19 by Andrea
These clowns contracted with UKMail to deliver a package for me - UKMail left the box on the deliveryaddress door step and it was stolen. UKmail wont speak to me becuase I did not contract directly with them and Parcel Monkey say that its not their problem becuase they dont do deliveries themselves. TOTAL RIP OFF BANDITS _ DO NOT USE THEM
25/04/19 by ALan
Great efficient service which was straightforward to use. I would certainly use them again.
25/04/19 by J Griffith-Edwards
My item was returned fast and safely. Very good
25/04/19 by Customer
parcel PM6939310 its been over 3 months and i have still not received payment i have provided proof and details and pictures of the item that was delivered damaged this has gone on long enough i now want the cost of the item that was delivered damaged by your carrier i dont want to hear any more excuses the person who was the recipient has not replied you keep saying have emailed and no reply which is impossible as no email was ever supplied this is not a reason to hold the claim up any further I sent the item fully insured an royal mail have said there is nothing else they can do and you should of concluded and paid worst company ever I will be reporting the company
25/04/19 by J Piraterider
We have had a very disappointing experience with Parcel Monkey. The delivery estimate was 2-3 days. I dropped off the package on the Thursday before Easter and expected Easter to cause a slight delay but on arriving back in the office on the Tuesday the tracking said delivery was expected on Friday. By lunchtime on Tuesday it had then changed to say Monday, a week and a half after I had dropped off the package!! Wont be using Parcel Monkey again.
25/04/19 by Customer
Wouldnt use them again. Initially had issues with the courier (DX), which wasnt Parcel Monkeys fault, but when I spoke to Parcel Monkey to see if there was a different service I could use that delivered on Saturdays, they cancelled my collection with DX without telling me, however, DX still came and collected the parcel but as the order had been cancelled, once it reached their depot it was just left, until I had to contact DX to find out where it had gone myself! Parcel Monkey then denied they had put the order on HOLD even though DX told me that they did and that they had generated a SECOND collection which DX were going to do on the Monday! Live chat is a waste of time also, dont help and then tell you to fill in a contact form who then tell you to write a letter!!
25/04/19 by Alex Hetherington
fast and reliable but always break something!
25/04/19 by Customer
Worst company ever. Feeling helpless. Trying to chase my package since February, without any luck. No one gets back to me until I chase first. Always, get an automated apologetic e-mail. No call centre. Based on my experience, four-star reviews appear to be fictitious.
25/04/19 by Tanveer Ahmed
Great service as always
25/04/19 by andy
great quick service
25/04/19 by Elizabeth Walker
Excellent customer service. Easy to follow process and very reliable with very competitive prices.
25/04/19 by craig Robinson
efficient even over the Easter holidays- great work Parcel Monkey!
25/04/19 by Lynn Hardie
Very quick delivery to USA. Half the cost of Parcelforce. Perfect!
25/04/19 by Anne Marie Brown
The company did exactly what they said they would. Excellent. Thank you.
25/04/19 by Stephen Calveley
Brilliant no hassle service
25/04/19 by Customer Paul Evans
smooth and speedy delivery at reasonable price.
24/04/19 by Veronica Lee
I found it 50% cheaper to pay for collection/delivery via the Parcel Monkey web site than by using the couriers own web site direct! Very impressed.
24/04/19 by Trevor, March
Good value and excellent service
24/04/19 by carol
My parcel is still yet to arrive it was dropped off on the 16/04/19 it was a 3-4 day delivery its now 24/04/19 was told it would be dropped off today and still nothing has been recieved and there was somone in all day. There has been no message to say if they will redeliver either.
24/04/19 by Giulia Del-vecchio
You are the best!!! Thank You ????
24/04/19 by Celestin
Courier was an hour late. Ridiculous that there’s no customer service number to speak to someone. Used the online chat and wasn’t responded to until hours later. Wouldn’t use again.
24/04/19 by Unhappy Customer
Quick, easy, cheap, Good service..
24/04/19 by Guitar G.
From start to finish,pick up to destination great,always telling me where my package was.
Prompting me on return on the day was helpful.
24/04/19 by Philip Wright
Excellent service quick delivery
24/04/19 by Mrs Abrahams
Quick, easy, well priced and delivers on time! What more could you ask for? ;)
24/04/19 by Phil Wood
Very good service
24/04/19 by Customer
Excellent service
24/04/19 by Customer simon wharton
The package was due to arrive when we were closed, we were able to change delivery date very quickly. All received smoothly
24/04/19 by Mohamed Nanji
Can highly recommend.
24/04/19 by Heritage Conservation
One of the worst companies I have dealt with. Ordered a collection with them. First day did not come. I complained. They said they would make sure collection the next day. Another day off work I messaged them 4 times that day making sure the collection would be made each time they said they guaranteed it would. No collection. I complained they said not their fault as it is the collection company and would not give any compensation and would only book for another day and for me another day off work. DO NOT USE.
24/04/19 by Adam
Efficient agency used many time without any issues with them. some of the delivery companies they use require extremely good packing to arrive undamaged!
24/04/19 by Chorisia
I have used parcelmonkey a few times, twice with the courier collecting my package from a drop off location, once with them collecting the parcel directly from me. Every time, once the parcel has been collected the service has been great, but there has been a long delay for the parcels to be collected. For the most recent collection from my house, shipping was estimated at 3-6 days. I waited a couple of days before complaining about collection delay, in the end I had to rebook the collection and they came 5 days after the original date. Without my investigation, the parcel would still be waiting to be collected. Im fairly sure the problem is with parcel monkey rather than the courier as whenever I have items delivered to me by the courier, they are very prompt. I recommend searching for the best price in parcel monkey and then booking it directly with the courier for fast service!
24/04/19 by Customer
Good prices, but multiple bugs in the process make this unusable for anything other than casual use (you cannot place and order for multiple Courier boxes, the tracking and shipment links for Parcelforce dont work). Certainly not usable for small businesses who have a couple of parcels to send per day - its just too buggy at the moment. Hopefully that will improve.
24/04/19 by WilliamJones
We used parcelmonkey for an amazon return which we couldn’t do on the aisle of Man as nowhere accepts QR codes. I was very sceptical but I decided to just follow the system. Both big boxes went without any hassle & had my refund within 2 working days. Really good service
24/04/19 by Paul
Efficient - did everything that was promised.
24/04/19 by CP
Excellent would highly recommend *****
24/04/19 by Danny Walker
Picked up 30KG parcel from my home on appointed time and it arrived at it"s destination the next day.
Perfect.
24/04/19 by P Le Huquet
Delighted with your service thank you and my daughter was thrilled to receive her parcel intact, in USA within 4 days, would highly recommend Parcel Monkey UK.
23/04/19 by Mrs C Docherty
Brilliant service . quick easy to use. Came on time to collect parcel . brilliant saved me a lot of money
23/04/19 by Justin Griffiths
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