We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Quick easy to use.
09/05/19 by Tony Martin
Lost my parcel after 5 months of struggles to get it delivered
09/05/19 by Le Roux
Delayed delivery by leaving a blank card
09/05/19 by Clare Sandiford
Easy to book my parcel for delivery in Italy, arrived within a week in perfect order
09/05/19 by Di Jones
Good fast service
09/05/19 by Customer
excellent service
09/05/19 by r. newman
Poor service and customer service have no clue what they are doing, i asked about the status of the order and they cancelled it, when challenging them they were unhelpful. Stay away.
09/05/19 by Ravi Patel
I specifically chose next day delivery before 12pm to be able to have an important document arrive before a holiday. Now nearly a week later the item has still not been delivered and the delivery company says it is parcel monkey who I should speak to regarding compensation
09/05/19 by Customer
Prompt delivery, even if my notes to pickup driver was not read( picking up before a particular time). I’d definitely recommend
09/05/19 by Customer
Delivery not collected no communication from company regarding progress and no ability to speak to anybody it’s all online and the only option was to reschedule the collection (who knows if this will even be picked up!) no option online for a refund when in fact they have breached their terms of contract. Do not use!!!
09/05/19 by Rhia Powell
No problems. Parcel was collected and safely delivered well within the time span quoted.Drivers were helpful and polite. Have used this service previously and on my experience would use again.
09/05/19 by Mari
Exceptional service!
So easy to use on their website.
Parcel after parcel has arrived undamaged as parcels are marked #fragile as well as instructed.
Great options.
Shall continue to prefer #ParcelMonkey time and time again.
K Adam-Westray
08/05/19 by Karen Adam Westray
Simple, easy to use and good prices!
08/05/19 by Customer
I have been uesing them for years i send parcels to uk and france never had any problems 5☆ highly recommend
08/05/19 by Customer
Excellent, Efficient & timely.
08/05/19 by A. Zeki
Fantastic and efficient service
08/05/19 by Customer
Nice easy service
08/05/19 by miss s j patrick
Fantastic as always my parcel was delivered when you said it would be and in a good condition
Would not use any other company
08/05/19 by Jackie
Great service, easy to use website and very competitive insurance pricing. Will definitely use again.
08/05/19 by Stephen brand
Great Amazing Service, used several times.
08/05/19 by Customer
I always use parcel monkey it is the cheapest and reliable never had any issue using their service
08/05/19 by Customer
I have occasionally had to enter into debate over damage caused by rough handling but I expect that is the same routine for most courier agents.
08/05/19 by Francis MUNOZ
Brilliant service as always
08/05/19 by Wasim Khan
This site is fast, efficient and really easy to use. I have used Parcel Monkey a number of times and always found a choice of services that I can use that deliver on time. Documentation always comes through quickly, so that we can despatch parcels in good time.
08/05/19 by Customer
Really and reliable service. I use them a lot.
08/05/19 by Sender
Buggy website. Parcels not collected on time. Delivered late. No compensation. Advertise next day service but in reality it is "up to 5 days". Shame as they offer reasonable prices - but are not reliable enough for a small business.
08/05/19 by Will
Great service ????
08/05/19 by Mark
Easy to book and service excellent
08/05/19 by Customer
Disapointing. Booked Parcelforce 24 hour Express. Was delivered a day late. Parcel force didnt want to know and refered me back to Parcelmonkey. They didnt want to know either. Result:- I am out of pocket as I have to refund the difference to angry customer.
08/05/19 by ROBERT JACKSON
Cant believe how quick it took for my parcel to get to its destination well done very happy with your service
08/05/19 by Ivy winn
Quick, easy and no problems
08/05/19 by Michael Summers
Always excellent service! Accurate timings and fast and efficient delivery.
08/05/19 by Customer
Easy to book snd very quick uk to Australia. Impressed
08/05/19 by Customer
Great value, easy to use
07/05/19 by Customer
Half price for same parcelforce service available at local post office
07/05/19 by mh
Its a great service thank you
07/05/19 by Stephen matthews
Was very quick shame the parcel was damaged slightly
07/05/19 by Mr Ahmed
Excellent service, good prices as well
07/05/19 by Customer
Such an easy site to navigate showing all my options couldn’t recommend highly enough. Will use this site every time I need to send a parcel and what’s more i didn’t even need to leave my house x
07/05/19 by lisa
Very good service will definitely use this again and good value for service
07/05/19 by Pam Norton
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