We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Finds a great rate for the service you were going to use anyway. Faultless
27/03/19 by Customer
Always reliable and reasonable prices
27/03/19 by Paul Kelly
Very good service thank you
27/03/19 by Peacock
The company never been picked up my parcel , Not happy with what you doing
27/03/19 by Customer
Excellent service, value and delivery.
27/03/19 by Andrew Bennett
Terrible customer care, I run a business these guys would ruin you given half the chance, There enhanced compensation is a total joke they wont pay out trust me , My advice go elsewhere there not called Monkeys for nothing! I have sent 100 of parcels with them them , They do not value their customers!
27/03/19 by Birdtaxidermyuk
Prompt delivery. Travelled the length of the country and arrived in good condition and at the time it said it would be delivered.
27/03/19 by Customer
Excellent service
27/03/19 by David Herring
Great easy to use service, finds you prices with all the top delivery companies at prices you cannot get yourself. I well recommend Parcel Monkey
27/03/19 by Andy Naylor
Easy process, great service and very reasonable prices
27/03/19 by TracyC
SO FAR SO GOOD - DONT FORGET THEY ARE SUPPLYING OTHER PEOPLES SERVICES SO CAN BE LET DOWN BY OTHER PEOPLE SUCH AS GLS THOSE SHYSTERS THAT ARE OWNED BY ROYAL MAIL (THE EUROPEAN DIVISION OF PARCELFORCE) THAT DONT CARE IF THEY DELIVER YOUR PARCEL OR NOT OR IF THEY LIE ABOUT THE ADDRESS OR DONT BOTHER TO EVEN TICKET THE BUYER TO SAY ATTEMPTED DELIVERY AND RETURN IT TO THE UK WHERE SOMEONE OTHER THAN THEM HAVE TO PAY AGAIN FOR THEIR SHEER LACK OF HUMAN RESPECT ! WE ARE ALL AT THE MERCY OF GLS ALAS INCLUDING PARCEL MONKEY (ROYAL MAIL YOU SHOULD BE ASHAMED!) -PARCEL MONKEY IS AN EASY TO USE SITE THOUGH WITH GOOD PRICES AND MANY OTHER SERVICES BEING OFFERED
27/03/19 by Graham Edwards
I have used this service to post parcels overseas twice this week and have been so impressed with it that I have no reservations in using it again or recommending it to friends. Parcel Monkey is simple to engage, has clear and unambiguous forms to complete (for customs) and the DPD service is extremely efficient. I am also impressed with the charges when compared to similar services.
27/03/19 by Sandra Richardson
This company is a scam. If your parcel is lost then itll be a mission impossible to resolve the issue. Theyve lost my parcel and Ive been chasing the monkey business since February, but no one is bothered to reply to me.
27/03/19 by Tanveer Ahmed
Scam of a company. Beware extra charges after parcel delivered, stating your parcel weighed double the weight and they need photographic evidence to prove you are correct. Stay away! I’m contacting trading standards. Also they store your card details and make fraudelent transactions without your permission
27/03/19 by Customer
Quick, simple, easy and by far the cheapest 10/10
27/03/19 by Customer
Great pricing structure & quotes. More than reasonable rates from all courier services.
Collection & Delivery , were seamless in their execution & considering my order was for a " next day " delivery , which was placed with " 81 mins left to order " ...remarkable , springs to mind. All in all , an outstanding service , worth every penny.
27/03/19 by Alex Franco
Best Yet!! Weve used Parcel Monkey UK a couple of times recently. Cant fault the service and good value for money. Highly recommend them.
27/03/19 by Tony Harris
always reliable, use them as much as possible for larger packages.
27/03/19 by richard camm
They failed to pick up the parcel again and because the label didnt have a bar code I couldnt drop it off at the post office
27/03/19 by Jen Hathway
My parcel was picked up by parcelforce at the end of january. Never received any update or tracking, so I contacted the customer service, here the nightmare begins. It is two months now that parcelmonkey is “chasing up” with the courier (parcelforce) trying to find my parcel. They also asked me pictures of it, clear sign of what was going on, lost. The customer service is not rude they never give a satisfactory answer. My parcel was insured for 200£ and the shipping cost was 90£, money that I want back! But through the chat it’s very difficult to claim anything. Will NEVER use parcelmonkey again.
27/03/19 by Giulio Rotatori
They did the job without any problems..
27/03/19 by S Ellis
Used several times for parcel delivery and never had an issue
27/03/19 by philip townsend
Parcel monkey advertise the delivery time to Spain 3 to 4 days in fact when I paid the £20.75 fee the delivery time goes up to 7 days. I supplied my full delivery address to Parcel Monkey somehow it changed to half of my address on the package label. I still have not received my parcel after 9 days, more than likely because of this.. SEUR the worst delivery company ever, as they do not contact you if there is a problem like this, they just take the parcel back to the delivery centre..I have been inconvenienced over this. I would not recommend Parcel Monkey I want a refund.
27/03/19 by Customer
always reliable ,really pleased with service and delivery time .
27/03/19 by Customer cooper
good service very pleased will continue to use them
27/03/19 by Customer
pleased with this service. Will use again
27/03/19 by Customer
Never again. Cheap but effectively NO customer service “we don’t have a call centre so we can’t phone you.” For over 2 months I have been locked in a never ending chat online thread. Seriel breaches of consumer law. They are now offering me a token payment despite Parcelforce (the actual delivery service for my item - Parcel Monkey are just a broker) seemingly admitting fault. Firms like this come AND GO! Boycott them - sign up to Parcelforce loyalty programme instead - excellent delivery AND CUSTOMER service.
27/03/19 by Mr Wilding
Excellent, couldn’t be an easier way to have a parcel picked up and dropped off, I’m very pleased with the speed, price and over all service. Thank you.
27/03/19 by Dropintbits
You are awesome
26/03/19 by Customer
Parcel monkey and the company suggested by them,DPD must be the most incompetent delivery service available......we still have no parcel and no idea when it will be delivered...and the cherry on the cake is no customer service contact to explain, what went wrong and what can be done to remedy the situation, deplorable
26/03/19 by Chris Crozer
Provided the most cost-effective service for high value items. Cheaper then other alternatives.
26/03/19 by Josh
Package was sent from Scotland to the US and arrived in a week. Excellent!! Parcel Monkey is now my "Shipper of Choice" when sending parcels to my daughter and friends in the US.
26/03/19 by Mrs Marion Clamp
Faultless so far very pleased. Would only be happier if refund of item delivered last Friday in my bank. Thankyou will use you again...
26/03/19 by Mrs Lewis
Ive sent a parcel to Malaysia in February, chocolates & biscuits and got delivered. But last week I sent same items to Hong Kong but got told parcel will be return to me due to prohibited items! No update or contact to inform me about it? Called up by myself and got told will be return to me! Called to Parcel Monkey got told that this is their policy for prohibited items? Why can sent to malaysia with no problem and this time to Hong Kong got return cos this matters? I have called to Hong Kong customs to check it out and they told me chocolates and biscuits is allow into Hong Kong. What kind of policy is this? I pay £33 for postage. This is a unacceptable services? Why it allow me to fill up the form when I purchase the postage? Wasted my time and money for all those hassle to contact around for an answer! Still Parcel monkey cant give me a right answer why it can be sent the first time to Malaysia and cant sent this time to Hong Kong? Very disappointing with your service! And got a reply with an wrong PM no from you that make it more worst! No given any dates for return my parcel to me. would not using your service again in future and not recommend to any others friends! Avoid this company.....worst explanation from your company! Hope that you investigate my matter seriously! and hope you can get back to me asap. MSmith PM no 7156393
26/03/19 by Michele Smith
Speedy and reliable and competitive pricing.
26/03/19 by Anthony
Exceptional service!! My parcel was picked up on a Tuesday and
was in South Africa by Friday. No problems at all, no damage to parcel, thank you Parcel Monkey. ????
26/03/19 by Customer Sandra Tate
Delivered on time but to a neighbour and not to address on package.
No intimation given.
French depots fault.
Luckily it wasnt a problem.
26/03/19 by Alison McLean
Great place to compare couriers. Hassle free booking.
26/03/19 by Pedro
Another swift safe delivery via parcelforce
26/03/19 by D Hill
Good sevice all round
26/03/19 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
