We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,528 reviews.
Easy to use. It would be nice if the price showed the VAT from the beginning or the option the to include from the start.
Other than that brilliant.
03/02/19 by Customer
A1 service thank you
02/02/19 by Ivan Walker
Thank you so much , did great, but it be nice if we could get a am or pm said for pick up and dilivery. So if you can work on that. It be great. Thank you
02/02/19 by Customer
A great service :)
02/02/19 by Customer
Good company
02/02/19 by Mr Collins
Really easy to arrange. and you get a good choice of prices depending on what kind of services you want.Good communication, I was texted and emailed informing me of collection time (a 2hr window).
02/02/19 by Mark
The website was clear and concise. Transaction process was simple and clear. Parcel picked up as stated and delivered. Great job all around. Will use them again
02/02/19 by Mr Michael Honeybone
Package got lost!
02/02/19 by Customer
really good service. I would use them again everytime.
02/02/19 by Customer
My parcel was not delivered first time as the receipient wasnt home so they gave me three options - a) destroy the package b) pick up from Southampton (I dont live anywhere near there) or c) return to me - but I had to pay £14 for this plus the original price to redeliver. Chat service was completely unhelpful. Do not use to send packages.
02/02/19 by Customer
Very poor service - parcel sent via DPD to Pakistan on 24th January and still not arrived until now; 2nd February 2019. No contact number to call. Will not use parcel monkey ever again.
02/02/19 by Tanveer Ahmed
Took longer than anticipated to be collected from store but once it set off there was no stopping it.
02/02/19 by Daryl Whitby.
5 star door to door service and excellent rates. Highly recommend
02/02/19 by Glenn Dickson
So easy, so quick, so efficient with choice of couriers, collection & delivery options easy payment and trackable door to door.
✔
02/02/19 by Graham Muir
Very efficient service to Ireland in 2 days.
Easy to book on line. Cannot fault it and it is cheaper than Royal Mail.
02/02/19 by Mary
I sent a amplifier and it arrived broken. As this company does not cover amplifiers and lots of other items I am out of pocket to the sum of £249.
02/02/19 by Customer
First experience of using Parcelmonkey - simple job - collect a parcel from one UK business address and deliver to another UK business address. Carrier was Parcelforce - good old British Mail so should have been simple. First collection failed - reason given ‘parcel not available ‘ - rubbish- it was and just wasn’t collected. Rescheduled for two days later and guess what - parcel not collected - reason given ‘customer not available ‘ - what??? Rescheduled yet again and - wow - it got collected! Great - er.... no actually it was forwarded to the wrong delivery depot - Milton Keynes when it should have been delivered to Redditch. So my parcel is still sitting in limbo somewhere between where it was collected and where it should be and has taken a week so far on what should have been a 24 hour delivery. Rubbish service and total apathy from Parcelmonkey.
01/02/19 by Paul
Timely collection and delivery of stores to Italy. Thank you ????
01/02/19 by Customer
excellent service
01/02/19 by Customer Charman, Dereham
Prompt service parcel collected during window advised so able to arrange my day easily due to this. Will be using you again.
01/02/19 by Andrea Walker
Brilliant service as always and great value
01/02/19 by Ronnie
Dreadful. I booked a 24 hour collection with Parcel Force via Parcel Monkey and after waiting in all day the driver didnt turn up, so no collection was made and no attempt was made by either party to contact me. After querying this with Parcel Monkeys customer services all I got were vacuous apologies with no explanation and no indication that anything would actually be done about it. The collection was re-scheduled for the following day and after wasting another day waiting in the same thing happened, again with no prior notice or explanation. In view of this unacceptably poor service I asked for a copy of Parcel Monkeys formal complaints procedure which unsurprisingly was not forthcoming. The collection eventually took place the day after - two days late - but I was still left without any sort of explanation for this shambolic performance, nor was I offered any sort of compensation. This is laughably bad service even by UK standards, and needless to say I wont be going anywhere near this outfit again no matter how competitive their prices. Stick with DPD, Courier, UPS etc.
01/02/19 by John Carter
The whole process went very smoothly at both the pick up and the drop off.
01/02/19 by Jennifer
Best service and price would highly recommend.
Made so much easier with pickup service. Excellent and extremely useful with a son at university......
01/02/19 by Susan
Came on the day we asked and gave me hour slot excellent service
01/02/19 by Customer Ann
Quick and easy method of having goods picked up from a seller and delivered to my home address.
01/02/19 by Chris Roberts
Collected as arranged.
01/02/19 by CustomerKevin Humphreys
Brilliant as ever Parcel Monkey, I sent parcels to UK and Europe and I sent them on a Friday which always worries me that the weekend may cause issues in getting to the parcels destination - but as always they arrived in good time - thank you again
01/02/19 by Audrey Ball
Excellent service. Thoroughly recommend
01/02/19 by Customer
Easy to arrange for a specialist item, fridge, to be collected, especially when other carriers weren’t clear whether they would take it on their individual site. Highly recommend, easy quick proceed would use again without hesitation
01/02/19 by Happycustomer
Easy, quick and reliable service, would definitely use again
01/02/19 by Customer
Collected on time and delivered within a couple of days. Very satisfactory service.
01/02/19 by Barbara Pearson
Excellent service - cannot believe how quickly my parcel arrived in ski resort off the beaten track! Good value also!
01/02/19 by C. Salisbury
Excellent fast service
01/02/19 by Customer
Poor - DO NOT USE. I advise everyone to avoid, at all costs.
01/02/19 by Louis
Great price for a well tracked service. Could be even better if times of collections we’re shown
31/01/19 by David
parcel picked up on right day but delivered a day late. shame as i had it on parcelforce 24. still waiting for helpline to get back to me as they couldnt find out where the parcel was. that was 3 days ago. its been delivered now, maybe i should email helpline and let them know
31/01/19 by Customer
Easy to book collection picked up on time easy to track. Problem with delivery but that was a local issue. Will use them again.
31/01/19 by NIGEL
Great service, great price
31/01/19 by David
Don’t be misled by the ‘reviewer contacted’ comment after a complaint. They email to ask for your tracking number and continue to ignore you whilst misleading consumers they are making an effort to rectify the issue. How can you lose a tracked parcel and ignore customers when they enquire as to it’s wherabouts. Parcel monkey are either stealing consignments themselves or are sending them to unreputable ad hoc couriers who steal them. How else can you lose so many tracked consignments with an audit trail. Thief’s.
31/01/19 by Hannah
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