We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,531 reviews.
Collected parcel on the day they said they would
29/01/19 by R K
A day late picking up meant late delivery to customer who then returned items
29/01/19 by Customer
I used this company when I moved back to the UK from USA. Prices looked great, they picked up on time and delivered on time. So I thought all was great. Then came all the pain! My Mother (70yrs old) signed for the parcels and was made to pay import fees! Even though I had paid for the delivery in full! The for months after they kept trying to add charges saying I had given the wrong weight and sizes.. The parcels had sized PRINTED on them when bought so that was hard to get wrong. Weight... I weighed them three times to ensure I had correct weight, but the insisted I was wrong by 30kg on one! Really!! Took me over 4 months to try and sort out this mess and I still ended up losing some of the charges by UK customs excise as they said they dont refund certain charges. All in all, they looked good and seemed good at the beginning... If you use them. DOCUMENT AND PHOTOGRAPH EVERYTHING! I will NEVER use them again.. buyer beware!
29/01/19 by Allan
Professional service at reasonable costs and safe payment.
I am very satisfied and happy to have discovered it. I recommend to everybody for overseas parcel service.
29/01/19 by Sabina
Would use again. Good rates, easy to use website. All worked perfectly.
29/01/19 by Andrew Eddles
great driver brings labels if you dont have a printer as described easy service to use
29/01/19 by Anthony mallon
Perfect, quick, reliable
28/01/19 by Olga Polevaia
Always use parcel monkey. Best Prices and I like the drop off service so I dont need to hang around at home.
28/01/19 by Angela fletcher
Really bad service. I paid for 2-3 days delivery, and the parcel arrived after 1 week. The woman from chat online service said that there was "no answer at the door, thats why they couldnt make the delivery". Seriously? They were expecting the driver since I send the parcel, you cant tell me what you want, as I paid a lot of money to be delivered as quick as possible and safe, thats why I ask your service for. I will never use your service, as a really bad service
28/01/19 by Alexandra
Delivered to wrong address (with photo!). Would not return although driver spotted in the area. Impossible to speak to a human being. Finally obtained local depot number by phoning payments line - they answer very quickly - and held for 25 minutes with no answer. Come on, DPD, you can do better, or are you hamstrung by your French owners?
28/01/19 by Carl Klinkenborg
Great service . Parcel was collected and delivered on time.
28/01/19 by Laura M
Fabulous service, and easy to use . Will be using this to post all my parcels
28/01/19 by Customer
I had to send 10 parcels here in the UK and Parcel Monkeys website made it very easy to work out the price for a multiple order. I ordered on a Saturday morning and the order was collected by Parcel Force on the Monday morning, then delivered the following morning. An excellent service.
28/01/19 by Ms Alison Roberts
Excellent service and very straightforward to use the website and print labels
28/01/19 by Mr Stephen Rusling
Saved approximately £30 using Parcel Monkey to compare my options. Really pleased I used this site!
28/01/19 by Customer
I used the service where you can drop to the nearest point and it all went very smoothly
28/01/19 by Javed Shah
Far easier to use than other sites
Will use from now on
28/01/19 by Customer
Excellent very pleased
28/01/19 by Viv
Paid extra for next day, they didn’t collect until the next day. This was completed at 8am so was not to late to be collected. Next day delivery does not mean 2 days later. Awful service.
28/01/19 by Alexander Breed
I used them to send a parcel.easy to do .would use again
28/01/19 by lynne shearmon
All very easy from start to finish
28/01/19 by Colin
Great service, polite and friendly guy ????????
28/01/19 by Ross Lockhart
I will definitely use parcel monkey again for their fast and efficient service
28/01/19 by Amina
Great service, easy to use tracking, highly recommended. ????
28/01/19 by Chris d
Good service and fast delivery
28/01/19 by Bruna Manoel
Excellent service from PM as ever. Efficient, secure reliable and cost effective
28/01/19 by Ashley Jarvis
pacel took well over a month and in the end it came back to my door. company will not issue a refund for the failed delivery. no idea why:- "Hello, I understand. Unfortunately, we cannot offer you a refund. Apologies for the inconvenience caused." great service if you want a holiday for your parcel...... AVOID
28/01/19 by Ruaridh Waugh
Delivered on time!
28/01/19 by Philip Nieman
Saved about a tenner on the parcel and it arrived really quickly. Helpful online customer service
28/01/19 by Sophie
Im impressed with the ease of booking online. The parcel was delivered exactly on time. Thank you.
28/01/19 by PH
Really great service, was sending a parcel to a friend in Dubai, they made it so easy!
28/01/19 by Liz Lyons
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
28/01/19 by Kamil Kierzek
Good reasonable price and very good service so we have used you once before and will like to use you in the future
28/01/19 by Finance office
Cheap and easy to ship a 20kg package. Would use again.
28/01/19 by Nikki
collection good service goo overall
Excellent
28/01/19 by Customer
Very simple and straightforward to use. Good range of offers from all the major firms.
28/01/19 by M J Pook
Easy to use, fantastic service and picked my large parcel up when they said and delivered in required timescale. Never used Parcel Monkey before but will definitely use again
28/01/19 by Liz
5 star excellent service and priced highly recommended
28/01/19 by Peter Poole
Superb service, quick and competitively priced
Will use again definitely
28/01/19 by Charlie Jackson
Great service, all arrived on time.
28/01/19 by Nauticrew
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