We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,528 reviews.
My parcel went by Parcel Force and ended up 2 days at a depot in France. I had no way in finding out what happened. Previous times I used Parcel Monkey the service was fantastic but parcel was collected by courier but I couldnt be in for a collection and so Parcel Force was my only option.
13/02/19 by Nick Fairs
Cheap and simple delivery service. I was able to arrange for a dpd pickup to send a parcel to Hong Kong, it was the best price and the application was very simple. Id use this service again.
13/02/19 by Mr E
Your service was efficent am very happy. Collect the item from my home by the time you said and deliver tge item on time. Keep it up good work ????
13/02/19 by Abinet
Easy to use good
13/02/19 by D Review
Fast,cheap, brilliant
13/02/19 by Rachael
Booked - easy.
Courier collected.
Courier delivered.
No fuss, no drama, job done.
13/02/19 by Customer
The advertised time taken for my parcel to reach its destination was "3 - 6 days", however, it turned up later than that, where it took almost 3 weeks for the parcel to reach its recipient. I was also surprised that Parcelmonkey did not warn me of any charges that might have been needed to pay by the recipient, as I was shocked to know that the recipient of my parcel had to, for some reason pay a significant amount of money just to collect the parcel. This should have been warned earlier.
13/02/19 by I'm a legit customer, read this please, thank you
I understand that they are just the middle man and the freight company is ultimately responsible for the shipment BUT the fact that they take over a week to get feedback is totally unacceptable. And I have to chase them in order to get anywhere. I sent my shipment on the 18th of January to South Africa, it still hasnt been delivered and the recipient has been charged a penalty as the documents we submitted with the parcel stating that the goods were worth over £200, was lost and some bright spark put the value as £3 - incurring costs on the other side. Totally unacceptable. And I cant email or call anyone, I have to fill in a stupid form online and wait for someone to give me a stock standard response. Every single response has been started with We apologise for the inconvenience caused. Rubbish do you, you couldnt care less because youre not sorting out my issue.
13/02/19 by Liz Major
Driver came to pick up big parcel. Had the label ready as I have no printer. Takes all the worry out of sending a parcel.
13/02/19 by Christine Adams
Good and trusty again. Thanks
13/02/19 by Tamas Koleszar
Parcel was collected and delivered as expected and arrived in one piece which was a relief as it was a record player.
12/02/19 by Customer
My parcel wasnt collected on the day it should have been
12/02/19 by Customer
Great price and service.
12/02/19 by ArtAngels
Best deal around
12/02/19 by Customer
Excellent service, first class and very affordable.
12/02/19 by Customer
Great parcel service and very good rates, all my parcels have been delivered in UK and Europe on time and at a very good price. My only problem was at the drop off point with a miserable shopkeeper but that will not put me off from using this excellent service.
12/02/19 by Chas Mahay
I have always used Parcel Monkey when sending a gift to my family in France & Australia. Because they always pick up my parcel from my home on time. And the parcel always has arrived safe and well within the date that they promised.
12/02/19 by Tricia G
My parcel was picked up last Monday and hasn’t arrived yet so not impressed
12/02/19 by Caron Dukes
Excellent as always, unlike another cowboy outfit"H*****"
12/02/19 by Customer
arrived as expected. Handled large delicate item carefully and was told arrived in good condition,
12/02/19 by Brenda McWeeney
Really good service
12/02/19 by Miss Lola Boyle
Parcelmonkey are particularly good at finding carriers for large or heavy parcels as well as more standard packages. The website is very easy to use and i’ve never had any problems.
12/02/19 by DaveH
Excellent just a little expensive
12/02/19 by Customer
First Class Service
12/02/19 by Customer
easy to book and clear price information to compare
12/02/19 by Genina Dambrovickiene
Fantastic service, very impressed!
Would not doubt recommending your company in future.
Thank you for a 5 star service.
12/02/19 by Mark Aldred
Great service. A little lacking in info but it worked.
12/02/19 by Mel
great price, super fast service
12/02/19 by Customer
Good service and quick, website easy to use.
12/02/19 by Customer
I had to contact them again to get the label emailed to me but once that was done everything went well. I handed the parcel in at Currys in Torquay on Tuesday afternoon and it was delivered in Germany on Saturday morning. I will use them again.
12/02/19 by Kevin Andrews
2 days to get two quite heavy boxes from Yorkshire to France using Parcelforce drop off at PO. Excellent tracking and brilliant updates from French driver. Second time Ive used Parcel Monkey to get stuff to France and now wouldnt use anyone else.
12/02/19 by James Wilson
Was looking for an affordable way to send a parcel using Parcelforce.
Parcel Monkey offered the best price.
Service was easy to use.
12/02/19 by DW
Excellent service
12/02/19 by Dawn Leer
Speedy international delivery at a good price
12/02/19 by Anna
Saved over £75! Used same Post Office and Parcel force.
12/02/19 by NJH
Easy to book, easy to track and good competitive price
12/02/19 by Louise Carter
I always use parcel monkey and it good and fast delivery
12/02/19 by Belkacem
My Courier Next day delivery took a week to arrive...….
12/02/19 by Customer SMQ of MK
I always use Parcel Monkey for sending parcels abroad and can rely on them getting there in record time.
12/02/19 by Dolly
Very prompt collection and service
12/02/19 by Customer
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