We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,532 reviews.
Quick and very easy to use. Will definitely use again.
21/01/19 by Steve
Great prices and efficient process. Would recommend
21/01/19 by Julie
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
21/01/19 by Kamil Kierzek
Parcel Monkey took £48 by credit card for my 3.7Kg parcel to NZ. 10 days later they took a further £30 from my card with no authorisation, saying that Parcel Force had measured it and were charging PM for a 10.8Kg parcel. To resolve my case PM demanded photographic proof that my measurements were correct. Anyone using Parcel Monkey must take photos proving their parcels weight and measurements, if you dont PM may take extra money and leave you dealing with their polite but totally ineffective customer service.I have spent many hours fighting to get my £30 back from them. I cannot recommend them, in fact I find it difficult to trust them at all.
20/01/19 by Peter
Do not use, for delivery they have sent a wrong address lable the i have to pay for return three time more than delivery charge. No customer service number, no email. Uk business with Chinese buisness ethics
20/01/19 by Customer
Excellent service! 25kg parcel was collected in London and delivered in Brussels on time and courteously, all for a very reasonable price. Delivery driver carried the box right into the house for us.
20/01/19 by Customer Panos
Cheap and effecient
20/01/19 by Sue R
It was so easy to book, very prompt service & price was excellent, what more can you ask.
Keep it up.
20/01/19 by Raj
Most of the time they are good value and prompt. Use them for domestic and international parcels.
20/01/19 by Stephen
Great service. Great price. Great communication. Collected from the door delivered 3 days later in Amsterdam.
20/01/19 by r j h
Always reasonable and in time
20/01/19 by Hanns
No issues, very good.
20/01/19 by Scouse
Parcel arrived day late, had to contact customer support when it should of been delivered. They asked me what was the contents and how was it packed. And we’lol update you where it is. Never had a reply. Parcel arrived, now it was sent in a wooden box well packed out internally and arrived in just shrink wrap.
20/01/19 by Customer
Service and price i can not fault. Do find it annoying that once logged into your account you still have to enter your details over again. Unless im missing something on the web page.
20/01/19 by Gaynor
Good service but when I booked and paid on their website they said I would receive an email. Which I never received. I thought the email would have a time slot! When trying to contact them I discovered there was no contact number, and when I tried to do the live chat, my question “What time will my parcel be collect” the answer was between 8am and 6pm! Which is a pretty big time slot. Luckily the driver came to pick up the parcel 2min before I had to pick up my kids from school other wise I would of missed it. There should really be a 2/3h time slot
20/01/19 by Customer
still waiting for parcel to arrive.not collect on day person waited in then found card nothing wrong with bell So far parcel has not even reached the hub in 5 days a tortoise would be quicker and now you cannot even track your parcel as your site is down and parcelforce do not recognise parcel number
20/01/19 by keith moores
Always exelent
Thank you
20/01/19 by Customer Hans
Quick and easy got parcel sent through company i had checkedand got for half the price
20/01/19 by Robert gray
Been using parcel monkeys DPD company for two years from U K to Spain and never had a problem so well done 5 Stars
20/01/19 by m a finch
great and quick service.
20/01/19 by salena hardy
I’m giving Parcel Monkey 3 stars as I send China teasets abroad and they will not compensate me if the parcel is lost or broken. What difference does it make what is in the box? If it is packed properly and it is damaged due to mishandling I should be compensated.
20/01/19 by Brian
Again Parcel Monkey do a great job. Reliable trustworthy fast. So easy to use and well informed.
20/01/19 by Customer
Excellent, first class. I would certainly
Recommend this to anyone!
20/01/19 by Marion Hurst
Always deliver on time, cant fault the company.
20/01/19 by Elizabeth Long
Fast and reliable service as always! They are the only international package deluvery company I use now!
20/01/19 by Customer
Useful service - they didnt deliver my parcel, but they did make it easy to do.
19/01/19 by Mr Arthur
Easy, speedy and cheap!
19/01/19 by Customer
Collection missed from office and when enquired got told the driver and put the job back as no answer!
19/01/19 by Customer
Used Parcelforce24 via Parcel Monkey - prompt pickup and delivery. Fragile contents arrived in perfect condition.
19/01/19 by Customer
Parcel Monkey usually excellent but DPD used and Parcel wasnt collected on date arranged. we had to leave the parcel at the DPD office next day after taking a day off work to be here between 9 - 5 pm
19/01/19 by Joann McShane
11 kg parcel picked up on monday from UK delivered the other side of the world , australia by friday morning. fraction of the cost quoted by royal mail .. yet it was carried by parcel force .
19/01/19 by s Davis
So impressed using this service. We had to send a parcel to Switzerland and it was so easy. All the documents needed were available to print out and it was received hassle free in 3 days.
19/01/19 by Ludgate House Antiques
Picked up and delivered days I requested. Had no problems therefore would recommend and certainly use again.
19/01/19 by Ann
Easy to drop off and delivered when said would be
19/01/19 by Carol Palmer
Dont use this company. They lost my parcel over 6 months ago. They refuse to pay any compensation even though I paid extra for insurance. They blamed the courier however after tracking the parcel through the courier I found that the parcels last know whereabouts was the parcel monkey office in South Hampton. The parcel was worth over £500 and was insured for this much but parcel monkey refuse to pay any compensation at all. I suggest paying more because after reading a lot of reviews it has become clear that this happens regularly. I will be pursuing them legally to recoup cost.
19/01/19 by Court
Punctual and delivered on time.
19/01/19 by Jon
Parcel wasnt collected on the agreed day. In fact by the time Im filling this up i didnt receive my parcel yet.
19/01/19 by Javier de la Cruz
Easy to use - perfect!
19/01/19 by Customer
Easy to get a quote & a good range of prices to choose from.
My only criticism is with the carriers forms - in this case Parcel force 48 not Parcel Monkey`s.
When you are arranging for a remote pick up from an address that is not your own, there is no "notes" box to explain where the parcel will be left - not everyone will wait in for collection. There is a "delivery" box which I have used & seems to work but I`m never totally sure it will!
19/01/19 by Patrick
My box was collected on a Friday from UK and delivered to Italy on Tuesday. It was also the cheapest service I could find and yet so efficient.
19/01/19 by Figen
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