We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,528 reviews.
Saved money for same as Parcel force service. Very happy and highly recommend 10/10
08/02/19 by Steven
Easy to organise and delivered safely and quickly. Parcel sent to France. Thank you
08/02/19 by Mrs Carol Labrum
Easy website to navigate and book my collection. Given 3 stars as no email confirmation and had to chase up courier who had no information relating to my collection from Parcel Monkey.
08/02/19 by Mrs Park
Excellent service again will definitely continue to use
08/02/19 by M Goodyear
Quick service, good tracking.
08/02/19 by Customer
There was a slight problem with delivery, my daughter works from home and was in the middle of talking to a client so was unable to get to the door before the courier left. However, the package was delivered the following day after I had explained the problem and asked that the courier wait for a minute before leaving.
But having said that, delivery was fast and at a very reasonable price. I will use Parcel Monkey again.
08/02/19 by Mrs Marion Clamp
Booked on line for the morning of the collection. Despite the weather conditions, the parcel was delivered ahead of schedule. Faultless.
08/02/19 by Customer
Parcel arrived quickly and without damage.
08/02/19 by SE
Easy to use. A***
08/02/19 by Jane Burt
Well as our parcel is still missing and parcelmonkey nor parcel force know where it is then what can I say. Both blaming each other its an absolute joke. The response we get from parcelmonkey is well its parcel force who lost it you have to deal with them. Well we booked through you so its your responsibility. Then get a rude reply saying we aint got an update give us a chance(36 hours after saying 2 hours) Wont be using these at all again. And now have to wait 2 weeks to get a claim sorted.this parcel wasnt cheap and we took insurance out and find it a joke we have to wait 2 weeks to get any money back from their incompetence
08/02/19 by Adam
They have collected the item and delivered it on time. Hassle- free for a good price as well
08/02/19 by Xaid
Quick and easy, fast delivery
08/02/19 by Customer
A hassle-free experiance. Thank Parcel Monkey! Much appreciated.
08/02/19 by A.Twilly
Always exceptional service from parcelmonkey. Have used for 6yrs now only had 1 hickup which was rectified straight away .staff always go that extra mile to help. Easy to use site, excellent services to choose from .
Cant recommend highly enough, thank you
08/02/19 by Mainline Jay
very easy to use. Parcel got to France on time.
Excellent service
08/02/19 by Tommy Barr
Quick & easy experience, friendly driver & not too expensive considering the weight of parcel.
08/02/19 by Laura
Very good service.i always use parcel monkey and never had a problem well done
08/02/19 by Carmen
arrived to pick up when they said they would,
driver very courteous,
arrived at destination on time and date it should have.
what more can you ask for.
08/02/19 by Phill Hunt L&P
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
08/02/19 by Kamil Kierzek
Came to Parcel Monkey after being let down by - the other company. Booking my collection on-line was an easy process, I choose Parcelforce from the delivery company options, who collected and delivered on time with live tracking of the van on delivery day.
Both Parcel Monkey and Parcelforce seem to integrate well, and on this occasion are deserving of five stars.
07/02/19 by Kevin Bunclark
So easy, straightforward and quick. Parcel turned up in perfect condition! Cannot fault them!
07/02/19 by Gary C
Excellent service. Would definitely recommend them and I will use them again.
07/02/19 by Nicky Curry
So fast. Extremely cheap.
07/02/19 by Christian N
Great service!
07/02/19 by Customer
The service at the pick up is good like in the U.K. but overseas like Greece is poor,the delivery is poor,no communication at all&when they deliver once,they dont try hard to deliver,they are lazy employees,the recipient has to collect twice from their post office which is unbelievable.
07/02/19 by Rowena
Unfortunately my package didnt get delivered today as promised
07/02/19 by Customer
Brilliant service, will definitely use again . Easy to follow instructions
07/02/19 by Lorraine Porter
very good service
07/02/19 by paul morris
No problems at all
07/02/19 by Ken
On time collection, just as expected.
07/02/19 by Jane Darby
Next day pick up as promised.
07/02/19 by Ronald
Amazing a 30kilo parcel picked up at Horwich at 1pm Friday delivered to Quillan in the South of France at 11am the following Monday all for £15. Beat that!!
07/02/19 by Damian Mellor
poor - booked in collected and failed to turn up on three different days after receiving email saying it would be collected
07/02/19 by A Bennett
Fantastic , efficient and economic
Well done
07/02/19 by English white shipping Ltd
Absolutely appalling service! Tried to rearrange collection - impossible. Spoke to someone who said they would call back with the day and time and never heard back. Still awaiting collection, and the service is very expensive!! I will never use them again!!
07/02/19 by M P
Brilliant service at a very reasonable price via Parcel Monkey. Snow and ice in countryside and still lifted as scheduled. Very impressed.
07/02/19 by Mary Jo
I chose a drop off service because cheaper. Had no problem. Fast, reliable, easy to track
07/02/19 by Customer
First time I have used Parcel Monkey and would recommend them, even easier than using the different couriers own websites.
07/02/19 by Customer
Parcel was collected and delivered on time
07/02/19 by Blaze Signs Ltd
Cost effective and precise service, delivered on time and good communication.
07/02/19 by ira avezov
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