We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,531 reviews.
Efficient and speedy service. My parcel arrived in goid order before the alotted time. Highly recommended.
25/01/19 by Janine Quirk
Quick and easy and cheap
25/01/19 by Sandi
collected in time
25/01/19 by Manu Dattani
Excellent site and easy to use
25/01/19 by Lisa
AWFUL- Parcelmonkey try ANYTHING to get out of paying insurance for delayed parcels! I have sent multiple parcels to Gibraltar and they took over 3 weeks to arrive! parcel money refused to compensate! AWFUL!!
25/01/19 by luke
I use parcel Monkey quite often and Im very pleased with their service. I can only give 4 stars though because they will not cover china and ceramics for damage or loss.
25/01/19 by Brian
Parcel containing Christmas present, fully insured, vanished. Parcel Monkey repeatedly refused to pay out insurance cover I took out for the items- and is STILL repeatedly asking for the same documents for the insurance claim (proof of non-receipt of parcel, value of item, proof of sending parcel) even though I sent all these documents over a month ago!! DISGUSTING. The only response I ever had from staff when I question this nonsense is we will get back to you which they NEVER do. Do not use this service- they do not care about your post and have no intention of paying out the legally obliged insurance cover when THEY lose or damage your items.
25/01/19 by E Queenan
Great service, will use it again
25/01/19 by Customer
Item arrived smashed to pieces despite being double boxed.
25/01/19 by Kate Jones
My parcel, delivered by DPD, and booked via Parcel Monkey arrived damaged on 6th November 2018. Having opened an insurance claim the very same day and having provided all the relevant requested documents and photos I am still awaiting for the insurance policy to be honoured nearly 12 weeks on. PMs business model is to obstruct and delay claims as much as legally possible. As a company, they, along with DPD, are conspiring to withhold info regarding the status of my claim. Theres a serious conflict of interests here: BE WARNED - DPD (in this case) will NOT divulge info as they regard PM to be their customer, not the parcel sender, not the person whos goods were damaged by them, and NOT the person who paid for the insurance cover. PM have nothing to gain in insuring that claims are met except for an increase in their insurance premium with DPD. The result? Youve no hope at all of securing what youve paid for. In effect you have NO insurance against loss or damage. PM are not contactable via telephone. All contact is online - customers raise tickets and when the claims team fail to update their web-chat staff will suggest you raise another ticket FAO Manager. The manager will then revert you back to the claims team, ad nauseum. Im currently on hold on their web-chat having requested to speak to a manager 90 minutes ago. They did this on Wednesday too, until the close of the working day. Through absolute determination Ive been able to obtain some periodic updates from DPD who are suggesting the process has been concluded on their part. PMs correspondence (always prompted by countless messages from myself) contradicts this. Effectively both companies are running down the clock on a process, that I their customer, has paid for. As an example of how they collude to frustrate the process: It took them 2 months to reach the point where they provided me with a standard declaration of no other insurance form, the info therein requested had been in their possession prior to the parcel pick-up date, November 1st 2018. Ive raised this issue with their CEO, Nav Ramiah via nav at parcelmonkey dot com. Hes yet to respond. In short Parcel Monkey have the upmost distain for their paying customers. Do yourselves a favour and withhold that custom. Pay the extra and book directly with the courier. Otherwise youll be out of pocket - its really not worth the upset. For the record DPDs customer service, all three departments that Ive had the displeasure of corresponding with for nearly 3 months are little better: Set-text responses and buck passing : You know the routine. *as I type this PM have updated the webchat thus... "Apologies. Please be advised that there is no manager available at this moment. OUr manager will contact on Monday, Again, Apologies." Im now seeking legal advice as both Parcel Monkey and DPD are, in my opinion, acting illegally and are in breach of contract.
25/01/19 by m_m
Paid for 4 days service by dpd and parcel is lost somewhere.
25/01/19 by Customer
Easy and convenient to use; enough options; competitive rates
25/01/19 by Elwood Vogt
As usual i am very happy. A wonderful service given. Will be back again. Many Thanks Beryl Kenny
25/01/19 by Beryl Kenny
this is the worst parcel company I have used they use courier that are private couriers I have lost a parcel that was 87k in weight I did not insure it why this parcel should have been carefully delivered but it was not and still not they have lost covers head pillows all for a inflatable spa cost £1000 and its tuffnells courier who are corrupt hope all people who read this go direct to main couriers not agents who are cheaper now I am taking pm to court for £400 for stolen items note I say stolen because that what they did theft was in the storage from tuffnells who I will never use again you have been warned about agents thanks
25/01/19 by tony coates
Very good and prompt service. One downside was the cost of sending a parcel just over 2kg but still a lot cheaper than using parcelforce via their own site. Definitely use this service if sending a parcel overseas that weighs near the 30kg limit as then its super value in comparison. Would have given it 5 stars if not for cost.
25/01/19 by Tony Bates
Got a very competitive quote. Parcel went door-to-door without a problem. Would recommend.
25/01/19 by amyodk
Good way to send large parcels
25/01/19 by Customer
Better and more reliable than the courier service
25/01/19 by Customer
I have used Parcel Monkey a few times and wouldnt hesitate to them use again. They provide a quick, reliable and easy to use service.
25/01/19 by C.Edwards
Excellent. Parcel picked up Friday dinner time from uk and delivered to Spain Wednesday afternoon. Notifications on route
25/01/19 by Debbie
The picked my parcel up the same dat
25/01/19 by Customer RH
Use Parcel Monkey a lot - great service - would recommend.
25/01/19 by Kerry
simple and effective
25/01/19 by Ms Rebecca Jane Bannerman
The problem was with the packaging by my seller, he refused to put the sewing machine I had purchased into a box or bag, it therefore sustained damage in transit. My one complaint with Parcel Monkey (DPD courier service) is that the handle was broken during transit and should have been taped to the machine, therefore retaining it. My machine unfortunately arrived with a cracked case and no handle. I feel that the cause of the problem was in the packaging and can not hold DPD/Parcel Monkey responsible but they should have ensured that all parts were retained.
25/01/19 by Mrs Joy-Ann Ross-Smith
Collected on Monday - now Friday and don`t know if it has been delivered
25/01/19 by Clive James
We sent a parcel to Rome via ParcelForce and filled in the complete address. When we took the parcel to the post office we noticed that the address was incomplete. We completed it manually on both address labels and checked with the post office, they said that should be fine. We have just heard that the parcel has apparently been returned to depot because the address was incomplete. This is extremely annoying - unacceptable service
25/01/19 by Customer
Completely smashed the contents of my parcel. They were informed it was heavy yet still only sent one man courier. Now refusing to pay the compensation that I paid additional cover for with no justification. Have supplied photos and loads more evidence. They outright refuse to contact me via phone or provided a number to contact them. Hiding behind an online contact form.
24/01/19 by Matthew Furlong
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
24/01/19 by Kamil Kierzek
Fast and reliable!
24/01/19 by Customer
booked for a parcel to be collected from me and delivered to Scotland. stayed in all day on the Fri, the day they were supposed to collect parcel, heard nothing from them and no one turned up to collect. contacted live chat to let them know and asked if it could be collected after 2.30pm on the Monday as would be out till them, couldnt guarantee it so pick up was then re-arranged for the Tues. DHL turned up around 4pm on the Monday to collect parcel, then they turned up again on the Tuesday to collect the same parcel.
24/01/19 by Mrs M Bund
Very good first experience... My item was picked up on time and arrived at its destination safely. Value for money!
24/01/19 by Kev Stammers
Quick, good price service. I am very satisfied.
24/01/19 by Aron
Have used Parcel Monkey a few times now. Pretty reliable - deliveries have been delivered within the quoted timeframe. And always at a much better rate. Very happy.
24/01/19 by Yuan
Got an e-mail in Spanish saying estimated time of arrival is between 16.15 and 17.15 today. Parcel has not arrived
24/01/19 by Mrs Peel
Had to send some heavy items to family in the U.S.
Was pleasantly surprised at the cost relative to other operators, and items were delivered promptly and in good condition.
24/01/19 by Hazel Parsons
Ordered two parcels for next day delivery to be picked up on Wednesday and delivered Thursday. I received a text to let me know my packages were to be picked up on Wednesday and waited in for the entire day to no avail. I heard nothing from the Parcel Monkey or the courier, and a message to the online chat help simply told me that Ill have to wait. The next day I received another text to say theyd be picked up around midday so I waited in again.....again nothing. That is until around 4pm whereupon the courier turned up. He scanned my first parcel in with no problem, but the second refused to be accepted - it wasnt on the system. He took it still but the packages still didnt reach their recipients until the next Tuesday and Wednesday respectively, a week after I booked their next day delivery. I have been thoroughly stung by this experience with Parcel Monkey and its safe to say Ill be steering well clear of their service from now.
24/01/19 by Gemma T
HOW DID YOU DO??? do what i booked the parcel nearly one week ago on a 3 day COLLECTION " service and its still here at my house :-( So far two emails and no replys so!! What is actually going on??? I get the survey and still got the parcel lol im in shock!!! ????
24/01/19 by Customer
Superb, prompt collection.
24/01/19 by MARK GOULDING
No problems or hold ups. delivered on time. Would recommend.
24/01/19 by Paul
Awesome. Great price and brilliant service
24/01/19 by Daniel
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