We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,532 reviews.
Booked for next day - didnt happen.........
23/01/19 by Customer
Not a bad experience! Just.. using the courier website can be easier! Thats all!
23/01/19 by Andrew
Fourth time around, just works!!
23/01/19 by Michael
Excellence service all the way
23/01/19 by Customer Geoff
Brilliant service thank you Parcel Monkey! :-)
23/01/19 by Customer
Meant to collect on Wednesday afternoon, did not turn up until Friday late afternoon. Customer service interaction very poor & unhelpful. No discount offered for late & inconvenience. Not sure I will use again !
23/01/19 by John McLaren
Will NEVER use this excuse of a company again! 4 months after losing my parcel (£264) and after loads of passing the blame to their couriers they have still not paid compensation for my losses. In fact all they have done is refund my shipping costs so i am left £264 out of pocket. Bunch of lying thieves.
23/01/19 by John
excellent price and does everything it says on the tin
23/01/19 by Deane9050
An excellent service. will definitely use again.
23/01/19 by Chris
Easy to use website. Punctual collection and delivery from UK to South of France. Brilliant service.
23/01/19 by David Roberts
I was recommended them by the person who bought something form me and it was so simple to use and all collected when they said, would highly recommend and definitely use again
23/01/19 by Mingo Mango
Great service as normal no problems ????.
23/01/19 by Robert francis
Horrific experience. send parcel on 11th December to my son (an urgent delivery which he needed), admittedly i had the postcode in Austria incorrect, but I corrected it once informed and they said they would pass on. The soon returned with the reply that the courier could not redeliver but would have to return the sender....that was on the 19th December.. however can i get the parcel back. Its 23 Jan and they still cannot give me an update on where it is, who it is with and why it is taking so long. it was supposed to be with DPD.. a reliable service? not what annoys me is the lack of information that Parcel Money have and their lack of personal contact. I will NEVER ever use this service again. There is no-one to talk to - just email which they rattle out the same lame excuse " we will be in touch when we have heard from the courier"- what 7 weeks later?? no chance- am raging! I now need this item replaced- if they cant return it to me.. wonder how this will go down???
23/01/19 by Kathryn
This was very fast and economical
23/01/19 by Matt Easton
Parcels not collected (2 separate occasions) and virtually impossible to re-arrange
23/01/19 by Cindy Ledgerwood
Great value for money and, this time, rapid delivery of my parcel to Greece - it arrived 7 days after it was dispatched. Ive used Parcel Monkey regularly over the past few years and, on some occasions, the parcel has taken a worrying amount of time to arrive and needed chasing up daily - one parcel took 20 days to get from UK to Greece!
To be fair, once the parcel arrives in Greece, accurate tracking becomes almost impossible and it often gets stuck at Athens for a few days (though on one occasion, my parcel got stuck at the depot in the UK). The reason I didnt expect this parcel so soon was that it got tracked accurately for the first 72 hours until it arrived in Athens, then the next tracking event showed it as being dispatched from its starting point so I was getting ready to chase it up when the postman delivered it to my door.
23/01/19 by Debbie Todd
I like to use Parcel Monkey to get a good price comparison before posting. Always get a good deal, local drop off point and text updates on progress.
22/01/19 by Karen
Great service, prices are cheap and the delivery is quick. Only improvement i suggest is to be able send packages under 1KG, wont stop using Parcel Monkey though, amazing service, my go-to for shipping internationally!
22/01/19 by ..
Brilliant service would recommend
22/01/19 by Customer
Excellent service and delivery.
22/01/19 by Customer
So very easy!
22/01/19 by P Barrett
Perfect! I didnt have any problems.
22/01/19 by Customer
Parcel monkey it’s fast and trust ????????????????
22/01/19 by Customer bouder
Excellent service, my parcels arrived in excellent condition, very reliable, the cost was very reasonable, and I will definitely use this service again.
22/01/19 by Janet
Excellent service - Thank you...
22/01/19 by Customer
Good value for money and fast delivery
22/01/19 by Customer
Absolutely disgusting, you failed to deliver my parcel saying the address was incorrect, then you charged me £14.00 to return the parcel to me. On checking the address i was told it was correct and as a result of using you to attempt to deliver a parcel I am out of pocket by £ 32.00. I am not happy and question your business ethics Robin Banks
22/01/19 by ROBIN
Very good service
22/01/19 by Charles
Easy to use website and overall very good service.
22/01/19 by Matthew Ruprecht
Excellent service does what is says on the tin
22/01/19 by Customer
My parcel arrived in record time! Half of it arrived smashed to pieces even though it was in a very secure paces but I guess that’s the price you pay for super fast delivery! Not complaining though :)
22/01/19 by Miss Baschea
easy to use service
22/01/19 by Kevin Thompson
As always, the site is simple to use, the parcel was collected when they said and it arrived in southern France from Birmingham/UK in only one day! Could not ask for more
22/01/19 by Matt
Very easy to arrange. Professional service and arrived on time.
22/01/19 by Geraldine lorimer
Brilliant service fast, reliable and very good value.
22/01/19 by C Osmond
good and easy to do
22/01/19 by Robert Magnus
Just seems to work, have used a number of times.
22/01/19 by P Richardson
Prompt exellent service
22/01/19 by margaret cartwright
Fantastic, collected and delivered as specified
22/01/19 by Fiona Osborne
Nightmare. Booked next day tracked service with DX. No record that parcel was collected. Tracking not working. DX tried to deliver parcel back to collection address. Parcel Monkey keep informing that the parcel will be delivered on a certain date. Have waited in for 3 full days for promised parcel, which has still not arrived. Parcel Monkey dont seem to be holding DX to account on any of their promises. Parcel Monkey are also not proactively trying to resolve the issue with DX, but waiting for me to keep asking where the parcel is (and asking me to repeat the parcel number in every single email / live chat - despite having provided it over and over again in the very same conversation chain.) I ask, and 6 hours later I ask again, and am told Parcel Monkey are still waiting for more info from DX. Meanwhile, DX say they have nothing with Parcel Monkeys reference, or delivery address. I dont feel like Parcel Monkey are taking any responsibility or ownership of whats going on - even though they ask their customers to contact them not the courier. If tracking isnt working, PM should be keeping me updated - not waiting for me to ask and ask and ask and ask when promise after promise is broken.
22/01/19 by Heather
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