We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,528 reviews.
Super easy booking form. Easy transaction all round and well worth the money.
05/02/19 by Mr Robson
Great service and comms.
05/02/19 by David Carr
Terrible service. Now had two failed collections on two separate orders. Now a rebook with another failed collection. The customer service team don’t care, they give standard responses about how they can’t help etc. I have never experienced cuatomer service as bad as parcel monkey. Avoid
05/02/19 by Neil Thornton
Had to send a parcel to the Netherlands. Parcel Monkey website was really easy to use and offered a range of options which were all really good value. I used one of their pick up locations and was surprised to find that it was right in our village. They use a whole range of shippers so I opted opt to use someone that I knew I could really trust. Really good tracking facilities let me know exactly where the parcel was and when it had been delivered.
05/02/19 by Mr Tony Wenlock
No problems atall even with gage large heavy fuse boxes
05/02/19 by Customer
Excellent service! On time & very affordable. Will use again.
05/02/19 by Kate
Dropped parcel off locally, got receipt and delivered successfully within indicated timescale. Tracking system that works efficiently.
05/02/19 by Chris Taylor
Great service, website easy to use. Will definitely use Parcel Monkey again..
05/02/19 by of
very happy with the service
05/02/19 by John
Another happy customer .Used parcel force 24 through monkey and it arrived hundreds of miles away next day , cant say better than that except Ill be back for some more great prices .
05/02/19 by Paul
They lost my parcel and kept massaging we are looking into it 2monthes later Im told that parcel is lost and cant give me compensation because its food they were dry chestnuts the point is the paŕcel is lost so doesnt matter if its food I asking for the compensation because they have lost my parcel. Will never use them again.
05/02/19 by Shivani786
Booked a parcel to go to Ireland with Parcelforce, paid by C/card and am still waiting for collection a week after the event. Why are they still using them? Unfunny joke...………………..
05/02/19 by A Leigh
Great, easy to use service
05/02/19 by Anna Walker
Poor. Sent it to South Wales rather than Preston. Took 5 days rather than 24hrs. Go direct with parcel force you get refund then. With parcel monkey you don’t!!
05/02/19 by Andy
Quick and easy to use and cheaper than going direct to courier
05/02/19 by Robert gray
Very straight forward online quotation, speedy reply emails, very satisfied. Will use again
05/02/19 by E Crawley
Best price quotes from them and the service is a top notch.
05/02/19 by Karthik
UK side perfect French side driver refused to wait ten minutes and left parcel without signature on a wall open to the street
05/02/19 by Marcella
Dependable service, prompt with pickup and delivery. Very reasonable price for a good sized parcel. Ideal service for university students or family living in other parts of the UK.
05/02/19 by Customer
Good value and delivered within the promised timeframe. Happy.
05/02/19 by Yuan
Excellent in every way!
I sent several boxes from UK to Hungary.
I will defineraly use Percel Monkey again!
05/02/19 by Monika Farkas
I use parcel monkey a lot as my daughter lives in Spain so I’m always sending her parcels . I find them extremely easy to use and very prompt with pick ups and delivery I wouldn’t use anyone else .
05/02/19 by carolyn mcmullin
Website was very easy to navigate, made the experience very easy to do for someone who has never sent large goods via courier. Great prices, would definitely recommend this company.
05/02/19 by Emma Berry
Excellent customers service.
05/02/19 by Customer
Used this service to post a rare valuable item. Parcel arrived smashed. I claimed on the insurance that Id taken out and was told no payout as the item was ceramic. They knew this before they accepted the parcel. This was done by parcelforce through parcelmonkey site. They have been no help at all.
05/02/19 by peter tulas-henderson
Everything was fine as usual with the booking and collection. Delivery not quite so good as it appears parcel was signed for by the courier and left at the wrong address. The intended recipient had to knock on doors in the area asking if anyone had received the parcel. Luckily he found out where it had been left, but the name of the person there, was not the same as the name that apparently signed for it!!!
05/02/19 by Customer
Wonderful fast delivery to The Netherlands within 2 days. Amazing
05/02/19 by Helga Frost
Efficient & effective collection / delivery. Constant updates on tracking was beneficial
05/02/19 by Customer
Good experience in general,
Goods were brought to a partner shop who extend a receipt and no problem with the delivery a day later than expected.
04/02/19 by Customer
Good service
04/02/19 by Graham
Excellent service
04/02/19 by Customer
Half the price of buying from Parcelforce directly and delivery to France in two days.
04/02/19 by Charlie B
Very pleased with the service. The parcel was collected on time and reached its destination as expected. I always try to find a good price and service provider which does the job well
04/02/19 by mrs G Penny
Easy Booking Easy Collection Delivered On Time
The website is easy to use and with numerous options of courier. The collect booking and labelling quick and easy to follow. Delivered within the timescales indicated on the site. Good tracking.
04/02/19 by Adam Leonard
Glad I found Parcel Monkey. Its saving me a fortune.
04/02/19 by John J
Very good service parcel delivered on time no problems in recommending I will definitely use them again
04/02/19 by KRZYSZTOF ZUCHORA
Collected and delivery in a timely fashion, but the box was damaged to the point that the £150 item inside was also damaged. This was a very well packaged boxed vintage item that I had sold to a customer. He was mortified but had to just let it go. Very poor show if that is someones idea of delivery.
04/02/19 by Customer
Turned up on time and undamaged. Cant ask more.
04/02/19 by Graham
Great price compared to the service provider’s own rate!
04/02/19 by Customer
Instructions easy to follow, always colected on time and delivery always easy to track. I would recommend this company for deliveries either in the UK or Europe. And at a very good price.
04/02/19 by Lynnette
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