We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,531 reviews.
Insurance pointless, tracking pointless(no compensation despite being tracked by them to a UK address which they acknowledged was due to human error - parcel was suppose to go to USA), customer service none existent ( 2 x recorded letters sent to customer services and no response). No phone number for customer services tells you a lot. Parcel Monkey take no responsibility for parcels in their care - should be called Send parcels at your own risk.com
24/01/19 by Diane
Never dealt with such a difficult company. Going round and round with online chat on something which could be resolved in 5 minutes. Nobody wants to take any responsibility and just sort it. Used parcel monkey for all my parcels but ill certainly go elsewhere now
24/01/19 by Will Ashton
It was super amazing , smooth and stress free. I didnt have difficulty in tracking my package.
Simply Amazing, Will use you guys over and over
Thumps up.
24/01/19 by Customer
Excellent service, i used Hermes directly for a collection, they were an absoloute joke, took my money and never turned up,.days of webchat and being fobbed off (avoid using them as you will recieve nothing but stress and hasle!) Following my poor experience with my hermes and my parcel still sat at home, I was advised by a friend to use "parcel monkey". Have to say, excellent service!! SImple and easy, i decided to go with Parcel Force via Monkey Parcel website, they turned up following day very friendly courier and a very satisfied customer at the end of it. I will be using parcel Monkey going foward, cant fault them.
Thank you again Parcel Monkey!
Regards
Mohammed
24/01/19 by Customer
Speedy and safe delivery
24/01/19 by Tracey
Sending parcels with parcel Monkey is its just too easy its great is never a hassle in processing the order getting a quote print the labels out dropping it off locally never had a problem and I will continue to use them for as long as I send parcels abroad
24/01/19 by Ben Gallagher
Arrived at destination in 2 days, international delivery and tracked throughout all stages.
24/01/19 by Stephen Collins
Awsome, international delivery 1 day before it was estimated.
24/01/19 by Mr Sarfraz Munir
At the moment the item delivered is not working and it was working before it left. Im very unhappy and deciding what to do.
24/01/19 by Clair Matthews
Absolutely brilliant and value for money! Large box parcels took just 5 days Priority Tracked from posting to delivery in Italy! Wouldnt use any other parcel service again other than Parcel Monkey!
24/01/19 by Sylvia K
First off, let me say that Parcelmonkey is easily the worst postage reseller I have EVER had the displeasure of dealing with. And Ive dealt with ParcelHero, another courier etc. Do not think that your parcel is insured when sending it through Parcelmonkey, because it absolutely isnt. When dropping parcels off at DPD drop-off points, the shops have not been adequately informed how to handle drop-offs, which means they frequently do not scan the item properly. However, since the item has not been scanned, Parcelmonkey refuse to investigate the missing parcel/theft, and will not even request the CCTV evidence which categorically PROVES the item was dropped off. Twice now Parcelmonkey have caused me to lose hundreds of pounds simply because they refuse to accept responsibility, I dont think I have ever won a compensation claim from this company. I sell thousands of parcels every year, and some inevitably go missing. However, when the guy at the drop-off point has no idea what hes doing, your money is practically gone. Somehow we are supposed to know more than the drop-off guys. TIP: If you absolutely must use this absolutely horrific company, I recommend video recording every single step of your drop-off process, record the time and date of drop off, even get the drop-off store owner to personally acknowledge that he has received your parcel. DO NOT EXPECT CCTV EVIDENCE TO SAVE YOU, BECAUSE PARCELMONKEY WONT EVEN CHECK IT! ANOTHER POINT: Parcelmonkey have a sneaky little trick to further waste your money. Rather than setting your own address as the return address, Parcelmonkey change it to their address in Southampton. This means that if your parcel is not delivered, or your buyer returns to sender, then it will actually be delivered to Parcelmonkey, who then charge you £5 + additional postage costs to return it to you. What would otherwise be a free return to sender for most couriers, now turns into an expensive return process for absolutely no reason other than to squeeze more money out of you. YOU HAVE BEEN WARNED. Note to ParcelMonkey. I am going to continue making negative reviews with every order I place with you. You are a complete shambles of a company, and people need to know exactly what kind of company they are dealing with.
24/01/19 by Daniel
Excellent service will definitely use again for my eBay parcels
24/01/19 by Diane
Dreadful. I thought I would try Parcel Monkey as I wanted to save some money on the reliable but expensive APC we traditionally use. I arranged for a "next day"delivery through parcel monkey with Courier on a Thursday morning. Courier didnt arrive to collect the parcel taking me to the Friday evening where my customer called me to complain they hadnt received the items and needed them for that weekend. I got into the office on Monday morning only to find the items still there. I let my customer know i was very sorry and would call Courier to make sure the delivery was made for Tuesday. My customer (very frustrated) cancelled the order with us as Tuesday was too late, placed an order with our competition and will not give us any more business due to our perceived "unreliable" delivery service. This has cost our business forward orders~ £10,000 over the next 2 years. I called Courier to cancel the order, which they told me they did however, they still arrived 1 WEEK LATER to try to collect the original item. What a sorry state for a global company. I have been sorely let down by Parcel Monkey & Courier and it has cost me a huge amount of money through no fault of our own. Be very careful when using this service!
24/01/19 by Neil - SP3D
cheap and fast AOK
24/01/19 by Benjamin Czaczkes
First time used and brilliant so far ????
24/01/19 by Rich
Had accidentally ordered a parcel to a wrong address so remembered Parcel Monkey and very quickly organised my parcel to be collected and delivered to the correct address at a reasonable cost.
24/01/19 by CazzieK
Ill never use again. Christmas present delivery on guaranteed 2 day delivery despatched in plenty of time didnt arrive and in my opinion Parcel Monkey could not care less.
24/01/19 by Melvyn
Best tariff by far and uncompromised service!
I couldnt believe my lucky starts when I found your company (after a search of 2 hours on Google!)
I have already referred your company to a number of friends and family! Will definitely send my children more parcels from now on - affordable, reliable and speedy! Thanks Parcel Monkey!
24/01/19 by Louise van Jaarsveld
Collected parcel when they said they would from Essex and delivered to France when they said they would. Cant ask for more than that!
24/01/19 by Customer
Parcel monkey is the most useless company, i wonder why i used them when they dont even have a phone number, i booked a shipment via Courier for next day delivery they didnt deliver until 2 weeks, no compensation whatsoever, yet no message to explain the problem that occured.i dont recommend anyone to waste thr money with a company with no customer service .
24/01/19 by Ireayomi17
Great service.I would highly recommend.
23/01/19 by Customer
Spot on. Excellent service.
23/01/19 by Pete Middleton
Amazing service..
Send a box on Thursday night from London and arrived in Lisbon Monday morning..
23/01/19 by Pedro Santos
Parcel was with our son and family, sent from the UK to the Czech Republic in the 3 days as promised. Used this service several times now and all has been great!
23/01/19 by Customer Colin J
A total breeze. I was able to choose the best deal and my parcel was collected promptly and delivered on time.
23/01/19 by Rob
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
23/01/19 by Kamil Kierzek
Another week has gone by without any word from parcel Monkey about our money they lost our parcel,we had bought insurance didnt mean a thing! do not use this company!
23/01/19 by jacquia
The sink (in its original secure packaging) was clearly dropped on its edge and smashed badly. Will need to refund customer. Its not what you expect from a courier company.
23/01/19 by Customer
Fantastic, punctual and so easy!
23/01/19 by Zoe Bird
Simple reliable and value for money. Brilliant service.
23/01/19 by paul bushnell
Always go to Parcel Monkey when sending parcels to family in Slovenia. Excellent service with good tracking which includes any alerts or issues. Happily recommend
23/01/19 by Martine Clayton
first time I had use them very impressed.
23/01/19 by Dear Miss Moore
Excellent and prompt service
23/01/19 by NS
Took longer to be delivered than stated
23/01/19 by Charles
Quick efficient service. On time.
23/01/19 by Michelle
Very straight forward service from DPD. But once parcel arrived to France there was some confusion where my parcel was taken to. But got the parcel in the end
23/01/19 by Customer
I had given up sending my parcels to Ireland with confidence..... But its back.!
I will be using parcel monkey again. Excellent service
Thankyou
23/01/19 by Trudie
Very easy online process with parcel collected from home on time. It has only taken a few days to arrive safely in Italy. I would definitely recommend this company.
23/01/19 by Diane ZARA
Easy to use. Printed out own label and took it to the post office. Arrived very quickly and recipient happy.
23/01/19 by Mumofmany
Booked for next day - didnt happen.........
23/01/19 by Customer
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