We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Excellent service for a large overseas parcel . Collected within one hour allocated slot and delivered to Australia within 7 days. Very reasonable rates.
04/04/18 by Ellen
fantastic, collected and delivered in time slots no problems Thankyou
04/04/18 by Mandie
I paid for next day delivery and was given a 1.45-2.45 collection window the driver did not turn up to collect the parcel, I asked for confirmation, via web chat, that the parcel would be collected and was told to wait till 6pm and if the driver did not collect then to contact them back and they would contact the driver, the customer services closed at 6pm !!!!!!!! TERRIBLE CUSTOMER SERVICE, TERRIBLE SERVICE, TERRIBLE COMPANY, This is the 2nd occasion they have failed to turn up, If you want a reliable parcel service do not use this company.
04/04/18 by Dave G
It was a very easy and pleasant experience using parcel monkey! Great service and easy to track my parcels.
04/04/18 by Lima
I have given 5 stars as the uk end service was excellent,its the greek postal service that needs a kick up the ---,parcel was left at kissamos post office for 2 days and i had to drive there and collect it myself.
04/04/18 by CHRIS WARD
Great service 100% recommend
04/04/18 by Customer
It worked excellent, thank you.
03/04/18 by Gergely
Excellent service.
03/04/18 by Customer
Late collections time after time .refuse to reinburse courrier costs.i book parcels for collection on a specifc date courier dose not turn up .this costs me money as i have deadlines to meet and have to compensate my customer so why should parcel monkey not do the same to me as there poor service has damaged my reputation .damaged goods on delivery also no compensation given on that ocasion.i booked 2 seperate deliveries for collection on the same day.i clearly labeled my parcels yet the collection driver stuck there labels they bring on the wrong parcels this has happend twice again damaging my reputation as i have to compensate my customers again for missing deadlines due to this.when you complain and ask for a refund for missed collection dates they just blame the courrier driver and ignore your request for a refund.a very un profesional organisation.
03/04/18 by Customer
EXCELLENT AS ALWAYS
03/04/18 by Customer
I tried to track the collection, but it was not possible. I tried to track the movements of the parcel, but it was not possible Im trying to track the arrival of the parcel, but it does not work. Ill never use this service again
03/04/18 by Ludovico Ausiello
Still have not received my item from a week ago yet booked the item on a 48 hour courier.... totally frustrated.... never use again
03/04/18 by Mrs Sparrow
Very professional
03/04/18 by Customer
Delivery was damaged, had to refund the customer £350. Informed parcel Monkey after 1 day, their first email apologised, then did not receive another email. Logged in a week later and it said that I only had 7 days to fill out their claim form and that time was passed! This was after paying for additional insurance. Terrible service, unhelpful aggressive customer support. Avoid at all costs!
03/04/18 by Liam St Pierre
Apparently parcel wasnt available yet no attempt to collect was made. When using live chat there was ten minute plus gaps between them replying and were not helpful at all. Paid for next day delivery and the parcel was collected a week later than it should have been delivered. Would not recommend, very unhelpful and no customer service skills at all
03/04/18 by Customer
Very efficient service
03/04/18 by Alison Louise Hunt
Item sent in Feb 2018 still not arrived. Sold as courier service within 3-4 days still not arrived as of 3rd April 2018. Avoid. The courier was dpd
03/04/18 by David
Outstanding service as usual
03/04/18 by Customer
Very good service
03/04/18 by Mr Wheeler
wonderful fast and very good attitude
03/04/18 by Customer
Excellent service. Very easy to book it online and take to the post office. Other couriers were quoting over 3 times the amount I paid with Parcelforce.
Will definitely use again for my important documents. Top job.
03/04/18 by Judith B Binks
Worldwide range and best prices
03/04/18 by Customer
Excellent Service, All Clear!
03/04/18 by Thomas
Ive been using Parcel Monkey for a couple of years now and never get wrong.
well done.
03/04/18 by Marta Lenzi
Really great service, i would do it more often, i recommended this service.
03/04/18 by Customer
Excellent and easy to use service
03/04/18 by Customer
Failed to collect on the day booked.
03/04/18 by Customer
I paid for 24 hour delivery and expect the parcel to be delivered in 24 hours, instead it took 72 hours (excluding the Sunday) and meant that I had no materials for a very important meeting and thus lost money and reputation. I was unable to track the parcel either as it was sent out to an external delivery company whereby it is not possible to track the delivery. This obviously added more stress as I did not know if it would arrive on time etc. Not impressed at all.
03/04/18 by Customer
Documents tgat were to have been delivered within 3-5 days have still not arrived 10days later
03/04/18 by S H Al Karimi
Great 10/10
Will be using again
03/04/18 by Customer
I would recommend you to anyone who needs a parcel quickly. Mine arrived in 2 days. A lot quicker then most Royal .Mail parcels do, they often take 4+ days.
02/04/18 by S Leigh
Excellent all-round.
02/04/18 by Colin Thomas
Quick and easy to use
02/04/18 by Les M
An excellent and easy transaction as always
02/04/18 by paul ruddleston
I was never told Parcel Monkey would send my stuff with Courier, which meant as I was sending a box of personal belongings from UK to Costa Rica that I would be charged a substantial fee when my package arrived.
02/04/18 by Customer
Excellent service worth the five stars
02/04/18 by David Wilkes
Only took 2 days to get to France.
02/04/18 by Emma
Great service, a lot cheaper than most carriers. Easy to use website. Would use again
02/04/18 by Jon
I would recommend this company
02/04/18 by Gillybobs
I posted a drum box - it was collected on time, the driver was polite and helpful. I tracked it and saw it was delivered two days later. Brilliant. And great price too. Recommended.
02/04/18 by Customer
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