We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Always easy to use and reliable
22/03/18 by Paul Kelly
no problems good price thanks
22/03/18 by Mr lilly
i find youre service absolutly fantastic in every way , cost is very excellent, the time line for delivery is as promised and excellent , also correspondence is brilliant,
once again big thanks from uk and abroad.
christine parker.
22/03/18 by richard123
After years of good business with them, I will no longer use Parcel Monkey. A sender made a very minor error in parcel dimensions, and Parcel Monkey ended up charging me an additional £52 on a £15 delivery charge.
22/03/18 by John Collis
To this day nothing not picked up my parcel. Im sent other company. I didnt receive back my money.
22/03/18 by Grzegorz Moskal
Rubbish! Estimated delivery given as Tuesday 20 March 6am - 10pm. No delivery, no attempts made. Wednesday- no attempts made. Thursday tracking updated to say failed delivery on Monday 19 March?? Customer service long winded and not very helpful. There’s a reason they’re cheap!
22/03/18 by Mrs TS
Arrived on time
22/03/18 by Customer
Cant give honest review but could describe my own unique experience with parcel monkey. Been shipping my guitar overseas First step was to place an order online after that when my payment been checked got shipping label to my email. Printed that one packed my guitar into box glued label on top and took it to my nearest post office because choosed drop off option. In the post office my label been scaned for a first time and I left my parcel. Guitar traveled from Edinburgh to Lithuania from Thursday until Monday morning. Hovewer when my package been delivered no one checked any ID or asked for signature. Second thing if I checking online tracking its still says that my parcel is in Heathrow airport ready for shipping which is strange. Seems that they lost my parcel but its still been delivered to me
22/03/18 by Vytautas Kulaitis
Excellent service, quick and amazing price
22/03/18 by Jermy Rule
Fantastic Service
22/03/18 by 2026327 David Taylor
Very reliable and cheap prices. Ill recommend Parcel Monkey to friends. Thank you
22/03/18 by Customer
Parcel Monkey is fab. I arrange the collection from the UK to come to me in Italy. It works like a dream and the couriers are always on time with parcels intact! I am a happy customer!
22/03/18 by Rachel Boyce
First experience. No problems.
22/03/18 by Kenneth Parker
I used Parcel Monkey to send some documents to The Gambia. For £32.00 the package of 30 A4 sized documents was picked up by the Royal Mail to deliver to the courier. This was Friday morning. On Wednesday afternoon the receiver was informed the package was in the country ready to be collected and it was delivered by DHL!?!.On their website DHL charge twice that amount. I would recommend Parcel Monkey toanyone.
22/03/18 by keith
excellent service, collected and received intact fast service this was my 5th parcel to France it is delivered quicker than at home .
22/03/18 by kate hardy
Bought a DPD parcel with collection. Collection didnt happen on the day specified. Only after contacting parcelmonkey several times, they contacted DPD. The collection was only submitted to DPD on the day after the specified day in the afternoon. The DPD person who collected the parcel said that it had only been scheduled a few minutes ago before the collection. My guess is that the transmission of the collection didnt work.
22/03/18 by Customer
First class service
22/03/18 by Cus. G mobbs first class service good value
My package wasnt even picked up despite setting a date for a week ago.
22/03/18 by Customer
Parcelmonkey always worked out very well me especially in sending parcels abroad.
There could be more courier services like ipost and ups and sometimes it could be a bit cheaper..
Also I would like to see a good eBay integration.
There ve been some difficulties with claiming compensation when my work used Parcelmonkey.
So far I can recommend them.
22/03/18 by Reviewer
Its ok although the collection time was long and had to wait home for almost all day.otherwise delivery was fast and prompt.Thanks
22/03/18 by Joseph Olanrenwaju
Excellent Service!!
22/03/18 by Ian Roberts
Superb and highly commend and very easy & quick to use and many thanks .
22/03/18 by Michael Coleman
Good price and able to drop off at local post office. Cant fault it.
22/03/18 by Debbie
Far cheaper than going directly to the Royal Mail parcel force. I haved nearly 50% on the price of parcels to family in the USA. Parcel monkey are great value and okay e recommended them to family and friends.
22/03/18 by Stephen Crosbie
This company has no phone number - tells you everything you need to know. If there is a problem they leave you on hold on live chat and keep passing the buck from one "agent" to another and you get no further forward until you give up. Their system is designed that way. They dont handle parcels at all and do not care when you make a complaint. They just say that the courier company are to blame. Book directly with the courier company and save yourself a lot of hassle!!
22/03/18 by Customer
If there was no stars id have chosen that, i have sent 2 parcels in the last 2 weeks and paid for air express which is far more expensive than normal yet both my parcels have not been delivered to recipient yet. The last parcel that i booked waa dor collection from my place and apparently it was delivered to south africa the next day just to realise it wasnt the parcel i had sent it was someone elses parcel with my details and tracking num stuck to the box. This stressed me out so much cos i had alot of stuff in my box and as a single parent i could not afford to replace it all. I couldnt call parcel monkey cos they dont have a direct line so i used webchat, which was useless. Its been a few days they sid not even get back. I paid 90 pounds for a 6 kg parcel. I hope your service gets better
22/03/18 by Maryam
Outstanding and amazing service!!!! Highly recommended!!
22/03/18 by Maria
This is a simple way to input parcel information and see best price straightaway. Once booked and paid for an item can just get picked up often on same day. So a fun site which makes you smile with the name, that works well.
I will use again.
All greenhouse repairs and supply south birmingham
Nigel Hanbury
22/03/18 by Nigelmark
Very fast delivery from uk to estonia, lovely service .Thank you!☺
21/03/18 by Customer
Easy to use hassel fee shipping
21/03/18 by Customer
Another good service. Well done. I have used this service many times & will do so in the future.
21/03/18 by A. Coulthard
Easy to use system with online payment and simple printing of labels and associated paperwork.
21/03/18 by Angus McNicoll
Excellent service and first class prices
21/03/18 by David
Excellent service - good price fast delivery
21/03/18 by Larraine Gooch
Its a brilliant service with lots of options.
21/03/18 by Alejandra Cadiz Aravena
Parcels arrived well on time! I will use the website again, really recommended!
21/03/18 by Stefania
ILLEGAL IMMORAL AND UTTERLY AWFUL. DO NOT USE Parcel Monkey refused to submit a claim for a missing parcel, (which is still showing "in transit" on the DPD website 9 months later), because I raised the claim more than 10 days after expected delivery date (I raised it about 20 days later because I was abroad and parcels to Australia can take some time, irrespective of the published delivery dates). However Parcel Monkeys T&C which state that claims must be made within 10 days of delivery date are unenforecable. They are in breach Section 57 of The Consumer Rights Act 2015 - Liability that cannot be excluded or restricted” subsection 4: make such a right or remedy or its enforcement subject to a restrictive or onerous condition". However Parcel Monkey is refusing to acknowledge my statutory rights and continue to insist that their T&C prevail. BEWARE: there is also another hidden condition under an unrelated clause (Cancel Services) which states that "under no circumstances" can I contact the carrier directly. Given Parcel Monkey points me directly to the Carrier website to track my package, this is again totally unenforceable. They are fraudulent scammers who are providing zero service, while believing they can hide behind unenforceable T&C.
21/03/18 by Customer
Great service, good price, prompt delivery.
21/03/18 by Customer
So easy to book my parcel in and for a reasonable overseas price
21/03/18 by Maz
Excellent service thank you!
21/03/18 by Customer
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