We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Brilliant service and delivered gift in time specified ????
02/04/18 by Ms. Charmaine Starkey
Very pleased with the speed of collection and delivery. Excellent value. Will certainly use again.
02/04/18 by Emerson
Fast collection and delivery
Come next day for pickup the parcel 10k for under £20 from Worthing Uk and 48 h after my family receveid in France in contryside .
01/04/18 by Robert Lafon
Did exactly what I paid for. Great service and it’s even picked up form the home.
Will use again and recommend
01/04/18 by Customer BP
Excellent Service- would recommend this company.
01/04/18 by R Field
I’ve use many time with out any problems .. would recommend
01/04/18 by Cat
spot on. everything went according to plan.
01/04/18 by Gerry
Had collection on Monday with an estimated 2-3 day delivery. Its Sunday and parcels still not delivered. I understand its Easter but no information given. I logged a query with online chat and they said they would chase and email update - nothing so far. Just want an estimated date to ensure someone is home.
31/03/18 by Customer Mrs Gunning
The parcel was picked up when stated and arrived well within the 48 hours and the prices were excellent. Well done.
31/03/18 by Beth
I’m not sure what you want me to review. The parcel hadn’t reached it final destination yet and that’s probably due to the Easter Holiday.
31/03/18 by Customer
The lazy French delivery guys AGAIN failed to deliver. Postcode, name of the region, family name, village name, all details were correct and the same as the last time. Last time I had to intervene with the Parcel Monkey customer service. This helped. This time I want my money back.
31/03/18 by Customer
probably better than most
31/03/18 by Roy Elvis
MOST THINGS CLEAR.
31/03/18 by BARRIE NICHOLS
Have used Parcel Monkey several times now and always had an easy, efficient experience. And they have competitive prices compared to going direct to the courier companies themselves
31/03/18 by UK traveller
Excellent service to Germany, would definatly recommend.
31/03/18 by Jackie
very quick and easy to use
31/03/18 by Customer susan
Delivery perfectly on time, no damages to the good and fabulous pakage training system.
31/03/18 by Customer
Eccellent Service! I will use it again!
31/03/18 by Alessia
Easy to use website, good prices, clear choices and seamless delivery.
30/03/18 by LHCT
Ive used this company several times now, always delivered efficiently and on time.
30/03/18 by caroline mills
There are several words I can drum up to describe the service I received by Parcelmonkey, but let me limit it one: shoddy. Garbage company, total rip-off, avoid at all costs. They are currently under investigation by HMRC for tax avoidance. AVOID!
30/03/18 by John Smith
Efficient and reasonable price. Would use Parcel Monkey again!
30/03/18 by Customer
Used parcel monkey for many times and all never let down. Great service, fast and easy to use and great costumer care always happy to assist with any issue that might appear.
Definitely recommend parcel monkey and for sure will keep using it.
30/03/18 by Nuno
Super service. Fast and efficient. Friendly driver
30/03/18 by Corinne
Service was very prompt and profesional and parcels arrived within days specified. I am very impressed with this service and will always use them and recommend to friends and family.
30/03/18 by Mr IACOVIDES
I was able to label up my parcel to Greece at home, dump it at the Post Office and pay considerably less than advertised on the Parcelforce website. Parcel arrived in working four days. Whats not to like?
30/03/18 by Jeff
Did what it said on the web page. Fair price.
30/03/18 by Jimmy fae Embra
Getting a final quote including extra insurance for an expensive item involved going through the booking process and filling in a lot of info. A shortcut to a quote before filling in names emails etc would be useful. Otherwise excellent service
30/03/18 by Mrs Saxton
Parcel delivered on time to Austria, great service. Thank you
30/03/18 by Customer
fantastic service highly recommend ****************
30/03/18 by Customer RS
Horrible. Customer service is so ugly.They don’t have contact no,you can only chat online , they seem they are on weed, will promise you to come back which they will not . I sent international parce , I had to pay on receiving end as well . Don’t use them for international delivery at least rest is your choice !!
30/03/18 by Customer
Cracking service will keep on using you????
29/03/18 by Steve Whitson
Service great prices fair tracking somewhat out but the parcel arrived safely
29/03/18 by Stephen Marsh
Worst service ever. I booked a delivery and collection with tuffnells through parcel monkey. Neither party can give an indication of time and expect me to wait in all day up to 6pm!! Tuffnells have no record on their system because I booked the delivery/collection through parcel monkey. Parcel monkey have no contact number, so the only way to speak to them is through instant messenger and they have no information. My parcel has now been collected but they have no idea if it will be delivered tomorrow, next week or next month!! Avoid at all costs...better off booking direct with parcel force for slightly extra cost.
29/03/18 by James Smyth
Excellent value and fast delivery! Recommended.
29/03/18 by RWD
Prompt pick up and timely delivery.
29/03/18 by John
Excellent service. Simple to use website and fast and efficient delivery.
29/03/18 by Josephine
All good..!!
29/03/18 by Customer
Quick and easy
29/03/18 by Jackie
I booked a parcelforce collection and delivery from the UK to the Netherlands through them. A Painless process of quick pickup from our place, to quick delivery at the destination.
29/03/18 by esk
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