We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
All fine. No problems.
16/04/18 by Tom
Bloody brilliant...10/10...arrived on time and delivered on time by very pleasent chaps.
16/04/18 by jenny
Shipped a clothing parcel to my son in New Zealand, arrived on time and unscathed, what more could you want given the extremely competitive pricing.
Highly recommend
16/04/18 by Dotty
Cheap service and never trust Don’t trust this .you will never have a solutions ,they will blame to curior ,I waste my time ,and chat with worst person call IAN ,he waste my what day , they liying ,please don’t go for them ,I had to bring my parcel to deportation centre ,nothing happen on time
16/04/18 by Jalna
How can you have human contact?????
16/04/18 by Vipin Patel
Very easy to follow instructions and a good selection of firms. Goods picked up and delivered as stated
16/04/18 by John
NEVER EVER USE PARCEL MONKEY - VERY VERY APPALLING I requested a parcel to be collected on the Parcel Monkey website This was collected back in Dec2017 In Jan I started to enquire about the delivery status. To date, April 2018, my parcel has not been confirmed as delivered. I have repeatedly asked for confirmation about their claims. The main responses im getting are "ive contacted the courier, ill let you know when we know more" kind of responses. However, now this is where things get a little interesting. In that main thread on Friday 13th April 2018 Maria stated that its with customs and awaiting to be cleared. IN A SEPARATE TICKET (ON THE VERY SAME DAY) a DIFFERENT agent stated that my item has been destroyed by customs 30days after receiving my item and they refuse to give a refund for my stolen property. Today I have contacted the courier service directly (Aramex) and they have informed me that the have had NO correspondence from Parcel Monkey regarding this item whatsoever. CLEARLY Parcel Monkey UK ARE TELLING ME LIES AND WILL NOT REIMBURSE ME MY FINANCIAL LOSS FROM USING THEIR SERVICES OR THE COST OF MY PROPERTY Well Parcel Monkey UK I AM NOT FOR ONE SECOND ACCEPTING THAT. My property is a brand new petrol pressure washer. This cost me nearly €300 of my hard earned money. You have multiple complaints on your facebook page, twitter account and TrustPilot ON A DAILY basis with customers experiencing similar issues. This is not an isolated case. IT IS ABOUT TIME SOME CLASS ACTION IS TAKEN AGAINST THIS COMPANY and I am now making it my personal business to make sure MY VOICE GETS HEARD. You make it very difficult for customers to contact you via phone or email and only allow your appalling ticketing system be used via your site. I have contacted Navin Ramiah directly (CEO) via email but have been ignored also.
16/04/18 by Allan
A good service. Just wish the final payment would have been clearer before ordering.
16/04/18 by Customer
Quick and efficient on this occasion.
16/04/18 by Sophie
parcel was picked up from customer and delivered to me the next day great service, will be using again for sure. Thank you for a straight forward service.
16/04/18 by Customer Pauline Gavan
First class, will definitely use again
16/04/18 by G Wallace.
Was very good service all round
16/04/18 by Karl Taylor
Easy to use, quick response, good selection of service .
16/04/18 by Brian Meakin
Did a fine job.
16/04/18 by william
Very easy and always very trustful!
16/04/18 by Customer
Bunch of time wasters and absolutely no help when delivery was not collected for a week making me miss my deadline having paid GBP 100 for delivery. DO NOT USE THIS SERVICE UNLESS YOU DONT CARE IF YOU RECEIVE YOUR SHIPMENT Still have not confirmed anything on the delivery and been trying to cancel and get my money back so I can book with a more reliable company DO NOT USE
16/04/18 by Ben
I have used Parcel Monkey a few times, and have always had a great experience. Highly recommended!
16/04/18 by Customer
excellent product parcel delivered very quick to portugal
16/04/18 by jean
A good experience. Parcel collected from our UK door and delivered to address in French Alps two days later. Easy booking and very cheap way to send 28 kilos.
15/04/18 by Customer from Devon
Great. Happy with the service
15/04/18 by greatly appreciated
Excellent service and a good price
15/04/18 by Mike Hawkins
no problems with my 2 parcels. arrived as expected and with no damage at all. great experience using parcelforce via parcelmonkey
15/04/18 by Customer
Excellent response.
15/04/18 by Robin Gamble
Took my order, took my money. Courier badly damaged the item and now, of course, its all my fault. Would recommend you find an alternative company to source a courier
15/04/18 by Kelvin
As always an excellent service. Transit time of 2 days as promised. Undamaged parcels,what more could one - want from a parcel delivery company. Highly recommended.
15/04/18 by Customer Mr R Young
The package was paid for as a next day. Being Friday but it is now Sunday and no sign of it. So you did poorly
15/04/18 by John Walsh
Parcel was collected and delivered on time. Arrived at European destination with all contents intact.
Will definitely use again
15/04/18 by Customer
Very easy web site to us.
15/04/18 by Customer
You will see from my last post of how long my 24 hour delivery takes well it is still going on. In my opinion this company is a complete shambles and should not be trading. Three days now and no deliveries tomorrow so that will be 4 days for a 24 hour parce. That is if it turns up on Monday as i rang today and they did not know where my parcel was.. It started off with Parcelmonkey then went to another couriero and i have been told that UK Mail have it now. I repeat Do Not use this company.
14/04/18 by fern145
Brilliant service and a great price.
14/04/18 by France
No problems, how things should be done.
14/04/18 by Bill
Great service thank you
14/04/18 by Co Antrim Customer
Reliable pick up and delivery...thank you.
14/04/18 by Mr tom graham
What a really bad company to deal with I can honestly say never never again will I deal with this company AVOID AVOID AVOID
14/04/18 by Richard hosking
Fast and reliable.
13/04/18 by Customer
Excellent service and quick delivery to France.
13/04/18 by Customer
Good and fast service.
13/04/18 by Angel
Parcel was not picked up on the arranged day
13/04/18 by Customer
Thank your your services
13/04/18 by Dinesh
Case number PM6158093 I shipped a package using Parcel Monkey. I measured the package and weighed it, then sent it. Parcel Monkey came back saying the carrier decided the package was 5x the weight and charge me additional. Im actually not that upset about the situation so far. Carriers send lots of packages and things get messed up. However, the handling of the case after is directly Parcel Monkeys fault. I tried to raise a dispute. Parcel Monkey insisted on having photos of the package. Im sorry, I dont know anyone who expects their parcel to get measured at 5x the weight, and thereby take pictures BEFORE the package is sent. If the carrier wants to charge extra, the burden of proof should be on them. I sent Parcel Monkey screenshots of the item from online retailers showing dimensions and weight. I sent them a photo of the item (since I had another one). Neither was good enough for Parcel Monkey to even raise the dispute with the carrier. That is what Im upset about. Parcel Monkey is not looking out for my interests, and doesnt care about my satisfaction. There was no attempt to dispute the charge. Furthermore, on Parcel Monkeys webpage, part of their terms and conditions is that the customer agrees Parcel Monkey can charge the customers credit card for any additional fees deemed by the carrier or Parcel Monkey to be owed. Theoretically speaking, I should be grateful the extra charge was only GBP 6.50 when it could have been 500. When checking the boxes, I admit to not reading or understanding what I was agreeing to. That disclosure page should advise customers to take photos of the package with dimensions and weight in order to aid disputes. Finally... the additional charge was GBP 6.50. Even if Parcel Monkey would not raise that amount for dispute, after all the conversations Ive had with the representative, Parcel Monkey should just have taken the charge off. Instead, the representative told me very politely over and over again that he/she was truly sorry, but there is nothing they can do. Im very happy to be contacted about this... I am that angry.
13/04/18 by Customer
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