We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,545 reviews.
I elected Parcel monkey for sending papers to Canada quickly. Having selected DPD as seeming the fastest, I was given an hours slot when they would be collected. I waited in the whole day, and no-one came to collect the parcel. I then rang DPD who promised to ring back in an hour, but failed to do so. I then rebooked for the following day, when DPD collected at the right time. I have previously used parcelforce who seem more reliable than DPD This caused a lot of unnecessary stress.
24/04/18 by Customer
Saved about £3 on post office prices. Would use this site again.
24/04/18 by Mrs Sparrow
Very good and quick
24/04/18 by Martin Thoroughgood
Scam! Dont buy extended liability as in my case . I booked through parcel monkey delivery as I returned brand new basin tap by using UK mail courier . I was advised by store that My goods were damaged throughout delivery . As I have add extended liability on the amount of goods, I placed claim . Parcel monkey , asked me to provide photos of damadge goods, invoice and package photo. As the shop didnt sent me picture of package only damaged item. Parcel monkey rejected my claim as I havent provided photo of the package. I have read parcel monkey terms &conditions and especially clause 10 with regards to claim, in this clause not specified any conditions that should be meet i.e. MUST have photo of damadged package ! So its mis-sell and misleading clients as company offers extended liability without mention exact conditions to make a claim ! So you buying "insurance" without knowing what Are conditions in order to make a claim in case your item damaged. As customer you dont have full information on this additional liability, which actually from my personal experience will never see a penny from them. So parcel monkey charges but without any intention to compensate you in case of damages.
23/04/18 by Liliana
Great service using Parcel Force
23/04/18 by Customer
Amazing delivery company. They are so good in what they are doing. First time when Im sending with Parcel Monkey and Im so pleased of, in future Ill send only with them. Use Parcel Monkey with trust!
23/04/18 by Ovidiu Latu
Total scam and when something goes wrong they take your money and run. Typical big company bully boy tactics against individuals. Parcel not picked up for a week even though it was paid for next day delivery. No refund or close to it. All you get in generic mail responses. AVOID AT ALL COSTS
23/04/18 by David Flide
2nd time Ive used very easy to do. Would definitely recommend and use again .
23/04/18 by Shazz
I’m chuffed...I sent a large heavy parcel from the UK to Turkey. It would have cost me £118 if booked directly with ParcelForce...the next best price I could find on another site was £96 but I ended up booking through Parcel Monkey for £31.99!! It almost seemed too good to be true, I will 100% use again.
23/04/18 by Ryan Dale
Efficient, user-friendly (uncomplicated) and cost-effective means of international postages
23/04/18 by Customer
Cant find it cheaper anywhere
23/04/18 by Customer
Used this company many times now to send parcels to Canada....fast and efficient.
23/04/18 by Donald White
I used to use parcel monkey as it is an easy and quick way to get a good postage price, however, they have a terrible service on their insurance protection... An absolute con. My recipient did not test the speakers straight away and was trying to work out what the issue was. He finally found the issue and it was clear that it had happened in transit as I tests prior to sending. I bought insurance as they suggest only to find you only can make a claim within 5 days of delivery. You need to look at changing your 5 day claim period or making it explicitly clear in the ordering process rather than hiding it in the t&cs
23/04/18 by Richard Pryce
Our Response: Hello Richard,
We are sorry to hear about this.
Unfortunately, claims need to be reported within the claims window because this is the time period that the courier sets out.
Please open a support ticket to discuss this further.
Kind Regards,
James.
My experience is still pending and parcel has not yet been delivered but I was extremely alarmed to receive an email today claiming that my letter weighed 3 times as much as I had paid for and stating that Parcel Monkey would deduct a significant Additional charge from my debit card. The matter is still unresolved but looks suspiciously like a blatant scam If it is not cleared up to my satisfaction then my rating is “Unacceptable Avoid”
23/04/18 by Toby Boyle
Our Response: Hello Toby,
Thank you for taking the time to leave a review.
Please be advised, if the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight.
We will contact you via your support thread via your Parcel Monkey account to help you further with this.
Kind Regards,
James.
Quick collection and delivery, no issues whatsoever, very happy with the service.
23/04/18 by Vitalij
I strongly recommend their excellent service.
23/04/18 by Mr Adam Nagy
Best ever easy to use and kept informed every step of the way. Also very cheap. Thank you
23/04/18 by Kerry Mochan
Very easy to arrange and choose what service I wanted.
23/04/18 by Customer
As always excellent service and prices - Highly Recommended
(I am a frequent user)
23/04/18 by Pete
Sliding scale for insurance was more competitive than the fixed rate offered by Interparcel. Not sure why it took up to 30 minutes for the postage labels to be generated, when they appear instantly with Interparcel. Tracking link worked well. Will use again.
23/04/18 by Simon Riches
Some part of the bike went missing
22/04/18 by Customer
super value and the parcel arrived in the stated period.Thanks very much .
I will recommend the service to my friends.
22/04/18 by Customer
They did what they said.
22/04/18 by Tony
Really good economical service, keep it up!!!
22/04/18 by Ian Roberts
Excellent service, will use again
22/04/18 by Steve Lee
Great service yet again ????
22/04/18 by Mandy
Used ParcelForce and dropped off at PO. Parcels delivered to Europe speedily and arrived without damage.
22/04/18 by Stephen Steere
reliable service, not too expensive and trackable
22/04/18 by P.Hodge
Excellent easy to use and cheaper than using the post office, convenient parcel drop off service, saving time.
22/04/18 by Dave Lang
Superb service and communication.
22/04/18 by Paul
Bad customer service. Please avoid at all cost. Trying to charge me extra saying my parcel weigh more than what describe which is not true. Contract customer service they are useless. Never use them again.
22/04/18 by Customer nattanan hall
Hassle free - booked online - they picked up - they delivered...!
In other words they did what they said theyd do - A rare thing these days...!
22/04/18 by Customer D Thornton
Excellent service
22/04/18 by Customer
Large parcel delivered to Spain. Brilliant price and within the stated time schedule.
Will definitely use them again!
22/04/18 by Trikkidikly
PM did a good, efficient job at a competitive price.
22/04/18 by Edward Paul Campbell
collected and delivered no issues, 5 times now no issues for largish fragile items.
21/04/18 by K Hyde
ParcelForce48, but for less than the Royal Mail website. Whats not to like?
21/04/18 by kidari
Very impressed with the service considering ive never used them before. Would definately recommend and use again.
21/04/18 by Christina Barrow
Horrible service. Booked through parcel monkey and had parcel force deliver our £750 built in oven. When arrived, our oven was smashed to pieces on literally all four sides. Even though I purchased insurance on my delivery - parcel monkey has refused to cover the cost of the item because the glass broke on the oven and they don’t cover glass. Well, what about the rest of the oven that was completed smashed to pieces? I will continue to fight until I get reimbursed for the amount I am owed. Due to Parcel Force’s negligence, and Parcel Monkeys lack of care for their customers- I will NEVER USE THEM AGAIN! And I warn you to stay away ....
21/04/18 by Customer
Very happy with the service. Very quick. They collected my boxes on Monday from England. I received 3 of them in France on Wednesday and the last one on Friday.
I will use it again
21/04/18 by Coline
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