We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
I have used Parcel Monkey many times, always great service and no problems
18/04/18 by Sam
Amazing service , lovely staff for collection and delivery, fast,easy and everything arrived in perfect condition....used multiple times and never been disappointed.
18/04/18 by Joanne D
Courier arrived 4 hours before the time quoted in text message received, fortunately someone in. Paid for next day delivery and it took 2 days to arrive, told by driver my goods would be left in his van overnight before going to depot next day, now I know why they charge so much to insure anything above £25.00. Not impressed with UK Mail !
18/04/18 by Ken Churcher
Easy to use and great prices! Five stars!
18/04/18 by Stev8373
Needed a parcel posting quick so this was great site for fast easy choice.
Prices were not to expensive either
18/04/18 by Bill Gibson
Sent a 13kg parcel to Malaysia, it arrived within 5 days. Have used Parcel Monkey many times and will continue to do so.
Faultless service every time.
18/04/18 by Mr Rgiovannini
These are one of many brokers in a competitive market. Being a broker means they are not completely to blame for a lot that goes wrong with third-party carriers, but it seems to me their booking system and comms with the carriers is not good enough. They are often powerless when a problem occurs and simply refer your issue on to the carrier. The service may vary geographically but in the SW I have had plenty of failed collections with all the carriers they deal with (and they do not deal with that many compared to others), plus some delayed deliveries and some lost too. The best service is with Parcelforce (but they are the most expensive). The others e.g DPD it seems one collection request is never enough and there are failed collections every time on the first request, hence there booking system is not up to it.
18/04/18 by Darryl Hutchinson
We were told we could have our parcel delivered to France within two days. I used the drop off and when I checked on the tracker it was still at the store the following day and by this time delivery was four days. However I then had an email from the French Courier to say delivery would be made and that would be three days! We are guessing it has made its final destination as I can no longer track the parcel
18/04/18 by Yvonne
Very easy to use and have not let me down on any delivery yet.
18/04/18 by Jim
Very effience and professional service.
Thank yo!
18/04/18 by Karen Adams
Good service
18/04/18 by Sender
Good easy website to book parcel. Chose courier and they delivered on time. What more can I ask for. Well done
18/04/18 by Mandy
Parcel shown as delivered and signed for by the person it was sent to, she never signed or received it and no card was left. Trying to get in touch with Parcel Monkey to get help, there is no helpline ... something that most other companies can manage ... and its just taken 10 mins to get a response on the live chat. Theyve done OK before ... delivery takes several days longer than they say ... but I wont use them again
18/04/18 by Mike
Easy to use - much cheaper than going to the Post Office
18/04/18 by Alan
Excellent price. Delivered as fast as expected a largish parcel from uk to Mauritius. Was half the price of the post office
18/04/18 by Big Si
Far cheaper insurance than Parcel2go .
18/04/18 by Chris .
I recently sent 2 parcels with Parcel monkey from uk to greece one week apart. Each parcel was sent to the same person at exactly the same address in Greece. Parcel force was the courier. I had tracked the first parcel and thought it had been delivered. I then realised that it had been delivered to Parcel monkey in England as they were saying that the recipients details were incomplete. I then get email from PM asking if I want my parcel returned ( for extra £20) or destroyed! I continued on the Live chat thread advising them thatI had been sending mail to this address in Greece for 30 years without issue and that the second parcel I had sent with PM was on its way. I could write a book on the issues I have had in the last two weeks, but basically there is NO LIVE CHAT. you can only communicate thro@ a thread with anything up to 2 days delay in getting any kind of response and even then it is usually a robot who does not address the issue. Long story short I had to pay extra £20 in getting my parcel back and although the second parcel has been delivered to Greece, Parcel Monkey took the fee of £33 THREE times from my account and I am still communicating with the robot to get this money back. TAKE MY ADVICE>>>>>DO NOT USE THIS COMPANY!!!!!!! POOR POOR SERVICE AND THE WORST CUSTOMER SERVICE EVER
18/04/18 by ann kefalas
Our Response: Hello Ann,
Very sorry to hear this.
The extra charges have now been refunded. Please refer to the support ticket on your Parcel Monkey account. If you have any further questions please feel free to contact us directly.
Kind regards,
Mike
Never collected my parcel
18/04/18 by Jordon
I was informed where my parcel was from collection to delivery day .Few options to choose collection or delivery day. Parcel arrived before estimated delivery date.
18/04/18 by Olga I
Excellent service . I’ve had the misfortune to use other companies and they have been terrible and let us down on birthdays and Xmas , you turned up on the date elected and got my parcel to my daughter 3 days earlier than your competitors . Well done parcel monkey. Will use you again without hesitation, as always sending parcels to Germany .
17/04/18 by Customer
Absolutely fantastic, service and tracker fantastic , will use again for sure and will highly recommend
17/04/18 by Mr Briggs
Absolutely brilliant service, delivered on time and no stress will definitely be using them again, 100% recommend!
17/04/18 by Kerrie
We had a dispute with our chosen delivery company. We contacted ParcelMonkey who were supposed to sort the issue out for us, but as we were time constrained we ended up sorting it out directly with the delivery company ourselves.
17/04/18 by Pete
Now my go-to company when I want to send parcels to family abroad. They find me couriers far cheaper than using Royal Mail or Parcelforce. A very large parcel, birthday present for a grandson, was collected from my home and delivered to southern France in just two days at less than half the cost. Excellent and trustworthy service.
17/04/18 by Mrs Higgs
Quick, reliable and amazing customer service. Thank you!
17/04/18 by Melle B.B
My package was not received the next day by the Parcelforce 24 service!
17/04/18 by Jeff Evans
Great service, thanks !
17/04/18 by John Foster
Excellent sercice
17/04/18 by Customer
Website easy to use. Good service.
17/04/18 by Customer
Have used Parcelmonkey for several years now, absolutely excellent, great service and help where needed. I would not use anyone else! Highly recommended.
17/04/18 by Pete
Excellent value, easy to use
17/04/18 by C Hurley
UK to Italy in superfast time
17/04/18 by Gee
The receiver still haven’t got her parcel,which is a bit upsetting.Supposed to be 3-4 days!and received a confirmation that she will receive on the 16th they said it will arrive on the 18 th now!
17/04/18 by Customer
Good website, clear instructions, top service
17/04/18 by Paul Nicholas
Kept well informed and competitively priced.
17/04/18 by Simon
Good service i always use recommended
17/04/18 by Mohammed raza
Parcel picked up and delivered within the 24 hour period, excellent service, thank you.
17/04/18 by Jill
It would have been good to have an estimated time for pick up. I have arrived home to a huge unexpected customs bill. I would have chosen the more expensive option if I had realized your service didn’t cover everything.
17/04/18 by Customer
Its pretty good
16/04/18 by Ur nanny
Pretty smoothly run service. Have not had feedback from person who received package yet.
16/04/18 by Customer
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