We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Excellent no hassle cheap parcel delivery just what I was looking for
07/03/18 by Andrew stallard
Had issues previously but gave them the benefit of the doubt as they blamed DPD, have just had another collection cancelled but this time Parcelforce so dont think it is the courier at fault. No contact when there was an issue just a failure to send a label and nothing obvious until I logged on to chase the label. Apparently 40 minutes before collection cut off time is too close you dont even get to have a conversation with one person, multiple staff respond on the same live chat and they are very slow and repetitive.
07/03/18 by Heather Campbell
Smooth process and very competitive prices.
07/03/18 by Bridget
Very poor courier service that resulted in being very late in delivery.
07/03/18 by KC
Excellent service, thank you
07/03/18 by Sue F
They managed to stick to the delivery times they stated even in the bad weather conditions
07/03/18 by Customer
Absolutely first class service and much cheaper than Parcel Force even though it was delivered by them!!!! Will definately use again.
07/03/18 by Mary Roberts
As a small business I can really trust in affordable and prompt service delivery from Parcel Monkey - thank you
07/03/18 by Audrey Ball
No problems thanks good price
07/03/18 by Mr lilly
Parcel not collected now for 3 days despite customer services promising a collection every day. Poor shabby service and telling lies so that you wont cancel your order and go elsewhere
07/03/18 by Max Smith
Our Response: Hello Max,
We appreciate you taking the time to leave a review.
Please open a support ticket with the subject FAO Manager so we can look into this in more depth.
Apologies on behalf of the courier.
Kind regards,
Mike
Dropped parcels off in my local Sainsburys on Tuesday and they arrived in France on Saturday morning in spite of heavy snow. Great prices, cracking service and so so easy.
07/03/18 by Alyn Williams
Overall I will use Parcelmonkey again. This is the first time I have used a courier to pick an item up and bring it to me but I was impressed that it arrived with no problems. It took me awhile to navigate through the website and I ended up sending the confirmation email to the person who was selling the item who could then print off the necessary labels using the link within it. Parcelforce were are the carrier I used. The item didnt arrive as quickly as expected, however Ill put that down to the snow we had!.
07/03/18 by Rockhopper Dan
Parcel force was the carrier. Three to five day service to Spain. Day six just being exported from the UK. Not really parcel monkeys fault.
07/03/18 by Nick Elwell
Parcel was lost
07/03/18 by Customer gabriela
Vary happy with pick up and delivery would definitely recommend ????
07/03/18 by David Croston
EXTREMELY BAD EXPERIENCE....Be very aware that on occasions it appears that despite accurate measures to ensure parcels are accurately measured and weighed before gaining quotes Parcel Monkey have deducted money from my account claiming falsely that the package was deemed oversize by the carriers by a considerable amount (nearly double the volumetric weight provided) They have the ability to present a withdrawal from your account without your authorisation and there is no way to remove your card payments details or put a stop to this other than cancelling your account which is also near on impossible to do. You actually have to write to them to cancel your account rather than being able to do it online easily as it should be. If you dispute this extra payment the stupidly ask you to prove the dimensions of the parcel that you have sent by providing them with photographic evidence of the dimensions before they are willing to process or engage in your complaint. This is unrealistic and absurd, as if you have sent the parcel you do not have it to hand in order to measure it anymore. The customer service responses are inadequate with no method of contacting them by phone, only by Parcel Monkey chat. And the responses were ridiculous, asking me to measure and send photos of the measurements otherwise they would not be able to escalate my appeal against these extra charges I asked them to provide me with photographic evidence to support the claim that the package was allegedly bigger than I stipulated but they refuse to provide me with that. DO NOT USE THEM EVER!!
07/03/18 by Andy Smith
lower prices for shipping overseas than ordering courier directly through couriers website.
06/03/18 by Customer
Excellent company to send a parcel faster
06/03/18 by Customer nora
Good sarvich
06/03/18 by Customer
Straight forward and delivered as stated on the box, very good.
06/03/18 by Chris Dewey
Efficient and a good price too!
06/03/18 by Bee
Brilliant, arranged for a parcel to be picked up and brought to me. So easy to do and had a great choice. Many thanks and will always use Parcel Monkey from now on.
06/03/18 by D A
Was delayed for 1 week all though it was weather based no email was sent out no communication from your side nothing was updated for 4 days
06/03/18 by Customer
I sent a parcel back in January. It measured 76 x 76 mm and weighed around 70 grams. Parcel Monkey contacted me and told me that the parcel in fact weighed 4.4kg and they had helped themselves to a further £11.49 from my account. They did not request this money they just stole it. I have pointed out to them that even if it had been a solid piece of lead it would not have weighed this but they just keep fobbing me off and seem to have no intention of returning the money. I would never use this company again and I would advise anyone reading this to go elsewhere. Never give them your card details they are just not trustworthy
06/03/18 by mark jukes
Easy to use website and good overall service.
06/03/18 by Customer
Very fast service
06/03/18 by Bilal Patacı
VERY GOOD TRUSTWORTHY SERVICE
06/03/18 by Lisa Stevenson
yep all good - will use again
06/03/18 by GB
perfect just the job
06/03/18 by Customer jim
As ever excellent service. The best I have used
06/03/18 by Mrs McNally
not good 2/3 days to get parcel to singapore sent on tuesday still not arrived following monday now left with a big headache as recipient has moved on without having key document wont use again
06/03/18 by nigel brockman
No information No information Please tell me were is my parcel please
06/03/18 by joaquim Junior sozinho to maria and isabel in Lisb
Complex system of booking online. Suspicious of using an intermediary- why could I have not used Parcel Force directly. The Parcel Force guy arrived on time as promised.
The parcel being returned was an exchange item with Amazon - why did the delivery van that came with the exchange item not take the original item away - three companies to do what one could have - this must introduce costs - ultimately paid by the consumer.
A Warlow
06/03/18 by Alex Warlow
Delivery driver didnt bother ringing the doorbell or knocking on the door the first time he apparently turned up and simply didnt turn up at all the next time - Parcel force
06/03/18 by Joshua Alexander
Friendly, Efficient and Cost Effective!
Thank you,
06/03/18 by Shaz
Really pleased with the price and service.
Thank you
06/03/18 by J Peck
Good value for money
06/03/18 by Anthony Love
Absolutely appalling service! Do NOT RECOMMEND! I was promised to get the item delivered from US to the UK by 27th February, however not only did I not get the item I am still unaware where my item is.... I have chased service team numerous times and I got a reply that the delivery takes up to 22 days! I paid $55 for a small parcel and was faced with terrible customer service. I am still unaware where my parcel is!
06/03/18 by Oxana Fomina (Afina London)
Cowboys They lose your Item and Unless you have an original Purchase receipt for the item. They arent interested
06/03/18 by Ashley Nicholas
The best!!!!!!!
06/03/18 by C Stenbacka
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