We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Great service and price highly recommend parcel monkey
21/02/18 by Sugath ariyaratne
Straightforward procedure and collected ontime
21/02/18 by Northvale Korting Ltd
After dealing with the NIGHTMARE of MYHERMES... your company solved all my international transactions... phew what a relief xxx
21/02/18 by JH APPLEBY
Everything happened as planned. Only tiny niggle, initially said no printer required then I was emailed a despatch label. I printed it anyway but wasnt required as collection driver brought a label.
21/02/18 by Chris
Seems to be a good service. The two parcels were picked up when promised, I was kept informed at times by text - then delivery was made to an address in Spain 5 days later. It promised and delivered a good service at a good price. No complaints at all. I recommend this service.
21/02/18 by Elizabeth Richards
What a shame they are not available on the phone. The time it takes to "live chat" them, going backwards and forwards can be ridiculous. A problem that could of taken 2 minutes on the phone, took nearly 25 minutes on live chat, and I missed the cut off by 1 minute, and there was nothing anyone could do. In brief, if you have a problem and you need to speak to someone, I would stay away,
21/02/18 by Customer
Booked an International service via ParcelMonkey, and really wish I hadnt. Wow, where to start. Firstly, they advertised a Courier service as being 7-12 days from the US to the UK, but once I had paid I found out that they would only honour a 22 day delivery time, despite their own website stating the opposite. The package went from California to NY, via USPS, where Air City Post/ParcelMonkey were supposed to hand it over to Courier. Courier still havent received the package, 17 DAYS after it was sent. So a service that should have got me my package to the UK in 12 days max, still hasnt left the US, 18 days later. ParcelMonkey keep telling me that Courier have the parcel, but Courier themselves say that they are not telling the truth, so you can imagine how angry I am. And on top of all that, ParcelMonkey wont even respond to my requests for information. They might be ok for sending a parcel locally, but do NOT use them for international services as they cant be trusted, at all.
21/02/18 by Customer
Packaged very badly by the sender but still received in reasonable condition which was surprising. Collected and delivered exactly as arranged in a simple on-line transaction. Would recommend.
20/02/18 by customer
Best price , best service !!!!!!!!
20/02/18 by Customer Richard K
Excellent service and so easy... Everything went like clockwork... The price was more than reasonable compared to others... A fantastic experience.. .. I would definitely use this service again.. 10 out of 10...
20/02/18 by Customer Narraine Oldham
EXTREMELY EFFICIENT AND PROFESSIONAL SERVICE
20/02/18 by ESTHER ALAJIKI
Very smooth,no problems.
Will use again.
20/02/18 by Customer
Paid to collect item arrived badly damaged I paid extra to cover goods to full amount opened claim was told waiting on parcle force then recive a message today to say sorry we wont pay as didnt fall with in our terms and conditions which I checked though before booking and when made booking I clearly stated what item was and sent them loads pictures when it arrived damaged and they said they will open claim for me so if it wasnt it there terms why open a claim they will go to court instead now I will get my money back of the scammers worst company ever
20/02/18 by Shaun Trevena
Easy to use, good prices and ready customs forms.
20/02/18 by Paul Bursnall
I recently reviewed Parcel Monkey. The guy "Mike" responds as if they are trying to fix the problem however I can assure everybody this is purely a smokescreen for their tricky ways. The item was returned to me damaged. It had became trapped on a conveyor belt in the Parcel Force network. No amount of protection could have protected the item. The item was insured through Parcel Monkey to its true value however they ask you a series of questions then use your answers to work out a way to null & void your insurance. They are a total scam. You can get the same service without using them. I will be continuing to update on my experience. Once it has concluded I will create a YouTube video with screenshots of the whole situation so people can see just how much of a scam they really are.
20/02/18 by Philip Brown
So disappointed with this service my parcel was supposed to be delivered in December, we are now in February and no sign of the parcel. I was told they would do a 5 working day search its now been 12 working days and no update. The customer service is so poor after writing a review I was told to contact them and state FAO manger like they tell everyone and all I was told is that they would send my details to the relevant department which has already been done and still no update from them.
20/02/18 by Loren Yusuf
Someone recommended Parcel Monkey to me and I’m glad they did fantastic service!
20/02/18 by Mr Poynton
Just as I asked. Collected and delivered as arranged. Thank you.
20/02/18 by Ian J
Efficient and quick
20/02/18 by Customer
Great drop off service at the Post Office at Hulme High Street Manchester.
and always deliver on time. Thank you
20/02/18 by Customer
Very good easy for me
20/02/18 by Marina Cairney
Superb service from parcel monkey and parcelforce, brilliant tracking and delivered within 24 hours, super low price, very very happy customer, Thank you
20/02/18 by David H
Great as usual
20/02/18 by Kevin Fowler
Parcel Monkey service spot on
20/02/18 by Crae1
Driver failed to show up, I called to enquire and was told driver said there was nothing to collect. Had to reschedule collection with parcel force.
20/02/18 by Kevin Reid
Better quote than I could find elsewhere
20/02/18 by Customer
DPD parcel urgent to go to Holland paid 1-2 days service - went out of my way to drop off PC World drop off point -DPD driver there said parcels collected that night as was told by PC World = went back next day my parcel still there - utterly livid tracking showed picked up and in Southhampton - how does that happen arrived 6 days later - PM indifferent - attitude it happens get use to it - it happens because of awful management control in the system no excuse - missing parcel you go back out and collect two people lie not good - i have lost ongoing order and had to refund
20/02/18 by Paul Shaw
Hassel free company. Efficient and reliable.
20/02/18 by Michelle
Booked with DHL On the Road. Amazing comms and delivery well on time!
I will use Parcel Monkey again!
20/02/18 by Stefania
The booking and dispatch process was easy and efficient. Tracking was easy, except that the report on what has happened is not accurate ("there is a problem with the address" when it was an address used for 5 years - and by Parcel Monkey/DPD previously). However, the cost makes it good value for money.
20/02/18 by Me
good service
20/02/18 by Customer
Parcel was not collected on the day stated . Also through live chat there was no record of the date rescheduled. Have not received parcels yet I am expecting a minimum of 10 days to Greece. Previously I received perfect service with U.P.S in 2014 but another company collected this year 2018
20/02/18 by Susan Salonikiou
great price... fast service to France
20/02/18 by Customer
Great service as always. Collected and deliverd on time.
20/02/18 by rahamx
Straightforward process, cheaper than going direct. Hassle free, recommended.
20/02/18 by Customer
Very easy to book your collection and delivery. Ive used parcel monkey twice to date, both times the collection and delivery were collected and received on time. Highly recommended +++++
20/02/18 by Carl France
Based on my experience with only two parcels so far, very fast and good communication.
20/02/18 by ian Smith
Great price for same service supplied by other third party courier firms and easy to book and track. Only downfall is customer services, thankfully have only had to use twice in the last six months but both times useless. Only because no telephone number to speak and they only use email to contact couriers so very time consuming.
19/02/18 by Adam Leonard
Very simple to do with no issues, delivered on time and considerably cheaper than other alternative delivery options.
19/02/18 by Customer
Hermes screwed me over, Parcel .inlet picked up the pieces and got the parcels delivered on time and with no hassle.
19/02/18 by Chris Lavender
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